One Day. Typical. Amazing. Children’s Medical Center 2008 Annual Report 5:50 a.m. Just 24 hours at Children’s Medical Center results in hundreds of patient stories, thousands of human encounters and countless moments of compassion, precision and innovation. When 15 professional photographers set out Nov. 19 to capture one day in the life of Children’s, no one knew what to expect. On the cover: Some patients are airlifted Above: The illuminated red balloon is a by the Children’s helicopter to the roof- beacon of hope in the early morning sky. top heliport. Others are transported by It’s the people behind the balloon who the Children’s jet or ambulance. And give the hope.Their care takes many many are brought here by personal or hands and hearts: physicians, nurses and public transportation. No matter how researchers; child life specialists, transla- they arrive, Children’s is ready to take on tors and chaplains; IT experts, food the challenges each patient brings — any service workers and cleaning crews, to time, any day. Photo by Louis Curtis name only a few. Whatever their roles, each day brings an opportunity to make a meaningful difference. Photo by Louis Curtis m. 6:02 a.m. 5:59 a. Staff members ready a marker board Charity Bempong of Food Services moves showing the list of patients scheduled for trays in the hospital kitchen — already surgery in the main hospital. Today, 95 preparing for the lunch rush. With 58 patients will undergo surgical procedures menus for special diets, including gluten- in one of the hospital’s operating rooms free, Children’s ensures each patient — 58 at the Dallas main campus, 23 at the receives a meal tailored to his or her adjacent Dallas Pavilion Surgery Center (a nutritional needs. Photo by Amber Gober day surgery center) and 14 at Children’s Medical Center Legacy in Plano, Texas. Photo by Kim Ritzenthaler 2 6:25 a.m. 6:17 a.m. 6:10 a.m. Kayla Jackson, a patient access represen- Henry Taylor takes pride in his job of Nurses Emily Wren, center, and Andrea tative at the Dallas Pavilion Surgery keeping the Purple Park garage clean. Torzone discuss a patient’s treatment Center, attaches an ID bracelet to John Photo by Louis Curtis while Molly Hodges, foreground, and Long’s wrist. The 13-year-old football Liaqat Khan, background, tend to their player from Maypearl, Texas, will have duties in the cardiovascular intensive care laser surgery to remove the pink birth- unit. The cardiovascular ICU is near mark on his cheek. Photo by Jeremy Harris capacity today; 14 of 16 beds are full. Photo by Melanie Burford 3 6:35 a.m. 6:25 a.m. 6:34 a.m. The early shift signs on. Employees swipe At daybreak, construction workers head When time is of the essence, belongings their badges and pull into the Purple Park to their posts at the new tower and front sometimes are left astray in the men’s garage one after the other wearing a mix entrance going up at the hospital. When locker room at the Pavilion Surgery of scrubs, lab coats and business attire. complete, the 10-story, 398,000-square- Center, where clinicians change in and out Children’s employs 5,100 people. Photo by foot tower will house The Heart Center of their scrubs and store their street Louis Curtis (which includes the Annette Simmons clothes and personal items. Photo by Heart Hospital) and expanded surgical, Jeremy Harris cancer, intensive care and neonatal units. Photo by Louis Curtis 4 6:49 a.m. 7:02 a.m. Zachary Bancook, 2, gets a kiss from his Dr. Everett Moody takes a look at 4-year- mother, Courtney Bancook, in the pre- old Jacqueline Campuzano’s eyes, while operative assessment area of the main her dad, Jose Campuzano, keeps her hospital. The Mineola, Texas, boy will company. Dr. Moody, an ophthalmologist, have multiple operations today. Surgeons helps calm anxious patients by bringing will perform a circumcision, clean the them care packages stuffed with a hat, area around his g-tube and insert tubes in dark sunglasses, a cool pack and a toy. his ears. Read more about Zachary on The sunglasses protect patients’ eyes page 14. Photo by Kim Ritzenthaler after surgery, while the cool pack helps reduce post-operative swelling. The toy is just for fun. Photo by Jeremy Harris 5 m. 7:17 a.m. 7:03 a. 7:03 a.m. Tom Vargo, an officer with the Parkland Anthony Massey dozes off on a scale in A new day begins. Employees are Memorial Hospital Police Department, the surgical holding area. Massey had reminded with a banner that highlights stops traffic and directs visitors and been at Children’s all night and was the reason they come to work every day employees to the parking lots and garages waiting for his daughter to go into — to be the one to make life better for near the Dallas Ambulatory Care Pavilion surgery. Photo by Kim Ritzenthaler children. Photo by Louis Curtis at Children’s. Photo by Louis Curtis 6 7:18 a.m. 7:40 a.m. Roxi Sherman, 3, waits in her bed before David Biggerstaff, vice president and surgery — wearing her favorite cupcake Children’s Legacy administrator, and Tina pajama bottoms. Dr. Jay Burns, a plastic Styles, center, director in Development, and craniofacial surgeon, will use a pulse listen to Amanda Greenberg, accountant dye laser and a yag laser to remove the in Financial Services, as she asks a vascular defect on Roxi’s lip and chin. question at Pulse Check. Members of the Photo by Jeremy Harris hospital’s Senior Leadership Team host Pulse Check three times a month so employees can ask questions and raise issues that are important to them and their co-workers. Photo by Juan Pulido 7 7:57 a.m. Dr. Jay Roden cauterizes 2-year-old Zachary Bancook’s g-tube in one of the first surgeries of the day. See Zachary’s story on page 14. Photo by Kim Ritzenthaler 88 7:58 a.m. 8:10 a.m. 8:11 a.m. Medical staff and other clinicians pack From left, Ron Gorney, physician assistant Luke Vance, 6, from Wylie, Texas, focuses Moore Auditorium for Pediatric Grand and cardiac perfusionist, and operating on his breakfast while in an observation Rounds. Community dentist Bob Morgan, room nurse Barbara McRee give each room in the Charles E. and Sarah M. Seay D.D.S., will speak about treatment and other a little moral support for what is Emergency Department. Luke fell on the referral guidelines for dental trauma about to be an intense day on the job. playground at school and developed a pediatric patients. Photo by Amber Gober The two walk arm-in-arm as they head to staph infection through a cut in his elbow the OR for Camila Bojorquez’s heart a week later. After 2½ days of treatment surgery. See Camila’s story on page 28. at the hospital, the staph infection Photo by Melanie Burford resolved and Luke was back in action. Photo by Louis Curtis 9 m. 8:48 a.m. 8:18 a. 8:19 a.m. Baovy Pham, senior technologist in the Heart surgeon Dr. Kristine Guleserian, Dr. Serena Wang extracts a cataract from Lab, performs a manual dilution to foreground center, discusses patient cases a patient’s eye. Photo by Kim Ritzenthaler confirm an abnormal result from a with cardiac fellows and nurses during Hematology-Oncology patient. Photo by morning rounds in the cardiovascular Juan Pulido intensive care unit. Photo by Melanie Burford 1010 8:59 a.m. 8:57 a.m. 8:57 a.m. Arturo Zapien cradles his 6-month-old Carrie Ellison, a physical therapist, Davion Sutton, waking up from son and namesake after a long night in the steadies Jose Gonzalez on his new anesthesia, gets a popsicle in the step- Seay Emergency Department. The baby therapeutic tricycle in the PT gym. The down room, where patients are reunited had not been feeding. “I know they’re tricycle is a donation from the Irving with their families after surgery at the very tired and very anxious,” said Dr. Chapter of the National American Pavilion Surgery Center. Nurses ensure Beatrix Chandra Bansai, who examined Business Clubs. Photo by Amber Gober that patients are hydrated by giving them the child. Photo by Louis Curtis juice or popsicles, and that they are not in any pain. Davion’s mom, Tenia, listens to a nurse’s instructions about post-surgical care before taking him home. Photo by Jeremy Harris 11 9:13 a.m. 9:04 a.m. The state-of-the-art Access Center Angel David Ibarra colors a picture of centralizes staff, technology and improved dinosaurs while he’s waiting for surgery. work processes, enabling community He will have a cyst removed from his physicians to experience a seamless face. Photo by Allison V. Smith admission process to arrange inpatient and emergency services, as well as medical transport for patients. Photo by Erin Blinn 1212 9:18 a.m. 9:27 a.m. 9:40 a.m. A cast removal brings welcome relief for Mayra Galaviz gazes out the window at Drayk Taylor, 2, can’t keep his eyes off 8-year-old Kenshawnna Reed, who is Starbucks while she waits for her son’s the Backyardigans on TV as he eats ready to be on the move again. Photo by radiology appointment to conclude. Some breakfast. Drayk just finished his three- Scott Lewis parents, like Mayra, opt for a cup of hot week treatment for Acute Myeloid coffee and a view from the Skybridge Leukemia.