…making excellence a habit.TM Indonesia Korea Japan Kitemark India Vietnam Hong Kong Thailand Registered Healthcare Information Firm Technology CE Finance Marking Malaysia China Education Supply Chain Automotive Singapore Australia Training Software Excellence US Asia - Pacific Taiwan Construction Excellence Canada Compliance Aerospace Americas Global ...making Brazil excellence Mexico a habit. Excellence France EMEA Excellence Spain Energy Sustainability Italy Environment Knowledge UK Assurance Performance Quality Turkey Publishing Risk Saudi Arabia Qatar Product Collaborative Poland Relationships Germany Standards Process Dubai Development Business Continuity Netherlands Abu Dhabi BSOL Information Security Russia Membership The British Standards Institution Annual report and financial statements 2011 BSI equips its clients with the means to turn standards into habits of best practice. Standards impact the lives of everyone. They help businesses to mitigate risk and grow in a sustainable way, while giving customers the assurance that they are receiving products and services of the highest quality. BSI is the expert body in the world of standards and, since its formation in 1901, has been working hard to help organizations achieve excellence in everything they do. Our products and services create value and deliver real business improvement. A global reputation We are recognized worldwide for providing independent, objective guidance and assessments that people can trust. We are the market-leading certification body in the UK 57 offices worldwide and the US and have more than 70,000 active client sites in 147 countries. More information: www.bsigroup.com Overview Business review Corporate governance Financial statements Overview Business review Corporate governance Financial statements 1 About BSI 8 Chief Executive’s review 26 Board of directors 40 Independent auditors’ report 2 Performance and operations 10 Operational review 28 Executive team – Group financial statements 4 A unique proposition 10 Performance by geography 29 Corporate governance report 41 BSI Group consolidated income statement 6 Chairman’s statement 12 Performance by business stream 32 Statement of directors’ responsibilities 42 BSI Group consolidated statement 15 BSI Standards review 33 Report of the audit committee of comprehensive income 18 Financial review 34 Report of the remuneration committee 43 BSI Group consolidated balance sheet 22 Principal risks and uncertainties 37 Report of the nominations committee 44 BSI Group consolidated statement 24 Social responsibility 38 Directors’ report of cash flows 45 Notes to the consolidated financial statements 73 Independent auditors’ report – parent company financial statements 74 Parent company balance sheet 75 Notes to the parent company financial statements We believe organizations need an external, independent Our customers expert to help them make excellence a habit. A champion of excellence, BSI has a client base that • Providing expertise extends across a myriad In the world of standards we always have been, and always of sectors including: will be, the expert body. • Construction • Delivering independence • Healthcare With our ownership structure we are free to be completely objective. • Aerospace and automotive • Creating value • Commerce and finance While we are proud of our independence and expertise, • Education the thing we value most is creating value and delivering real business improvement. • Agriculture • Mining and materials • Information technology and communication 64,000+ 30,000+ 2,600 customers current standards standards published annually Annual report and financial statements 2011 The British Standards Institution 1 Overview Performance and operations Our growth trajectory is underpinned by products and services that continue to meet global market needs. Healthy performance Total revenue Underlying operating profit in challenging markets • Record levels of revenue and profit £244.9m £28.7m • Solid growth in +4% +5% each of our three geographical regions Net asset value Total cash • Business stream management across the organization £43.0m £39.7m +8% -4% How we operate The day-to-day business of BSI is managed from our three geographical regions, Europe, Middle East and Africa, the Americas and Asia Pacific, implementing Our business structure global strategies locally. We deliver our portfolio of services across Global management is in place three geographical regions through three in each of our three business key business streams streams and their sub-divisions Read more about each in our business review on pages 8–14 to develop global strategy and solutions to meet the needs of our global client base. In this report the ‘Company’ refers to The British Standards Institution, a Royal Charter Company, which is the parent company for the purposes of the financial statements. ‘BSI’, ‘BSI Group’ or ‘Group’ means the Company and its subsidiaries. The BSI logo, ‘Kitemark’, the Kitemark device and ‘Entropy’ are registered trademarks of The British Standards Institution in the UK and are registered, or in the process of registration, in other jurisdictions. Throughout this report the word ‘underlying’ is defined as ‘before exceptional items and excluding the effect of disposals’. 2 The British Standards Institution Annual report and financial statements 2011 Overview Business review Corporate governance Financial statements Knowledge Assurance Compliance The core of our business centres Independent assessment of an To experience real, long-term benefits, on the knowledge that we create organization or the conformity our clients need to ensure ongoing and impart to our clients. In the of a product to a particular standard compliance to a standard so that it standards arena we continue to ensures that our clients perform to a becomes an embedded habit. We train build our reputation as the expert higher level of excellence. We are skilled our clients to understand standards body, gathering the relevant in helping our clients understand how and how to implement them, as well contributors from industry to they are performing, thereby identifying as provide proprietary management set standards at local, regional areas of improvement from within. tools to facilitate the process of and international levels. ongoing compliance. Europe, Middle East and Africa This region comprises our UK Standards business, headquartered in Chiswick, UK, and our EMEA trading region, headquartered in Milton Keynes, UK. Outside the UK we have offices in eight other European countries and four more in the Middle East. Americas Our Americas region is headquartered near Washington DC, US. We have a large trading business in the US and other significant operations, with offices in Canada, Brazil and Mexico. Asia Pacific Our Asia Pacific management team is based in Singapore. Our two largest trading operations in this region are Japan and China and we have offices in nine other countries, stretching from India to Australia. Annual report and financial statements 2011 The British Standards Institution 3 Overview A unique proposition Publish the BSI’s offering is built upon standards 2 BSI is at the forefront encouraging excellence. of the drive to bring excellence to companies, enabling dynamic sharing Key to this is its delivery and integration of digital standards content. by expert people. Excellence at the click of a button. Whether in manufacturing or in services, whether in the developed world or rising economies, whether in large companies or small, what all organizations need is someone who can help them make excellence a habit. Our services align with the steps our customers need to take as they instil this habit of excellence in their own organization. Set Publish Setting the standard Delivering excellence of excellence In 2011, BSI launched Eurocodes PLUS+, As the first national standards body, BSI a revolutionary information product that is responsible for originating many of the allows businesses to use and implement most used and implemented management Eurocodes construction standards quickly systems standards worldwide. and efficiently. “ Setting the standards for excellence “ Innovation is at the heart of my is an essential element of my role. job, developing the cutting-edge As Content Developer I work Set the standards publishing platforms that give BSI’s with the committee BSI works in clients user-friendly members to deliver 1 partnership with access to standards.” standards of the industry experts, government bodies, highest quality.” trade associations and consumer groups to set the definitive standards of excellence for the Sophie Jonathan Content Developer, UK pressing issues Product Manager, UK of the day. 4 The British Standards Institution Annual report and financial statements 2011 Overview Business review Corporate governance Financial statements Teaching the habits Check and test Maintaining excellence against the of excellence BSI clients have reduced their 4 standards management systems implementation With a client satisfaction rate of 93%, Once companies have BSI is one of the industry leaders in time on average by 50% by using faster, embedded the use of a providing authoritative training to smarter work tools. standard, BSI audits the implement standards. organization or tests its “As Entropy Product Manager, product ensuring that it I support clients to remain compliant “ My industry and auditing performs to a higher level background provides clients with excellence by reducing risks