Frequently Asked Questions What are the requirements for license renewal? Licenses Expire CE Hours Required Mandatory Courses Biennial renewals are due on 18 None December 31 of the even year. (9 hours are allowed through home-study) How do I complete this course and receive my certificate of completion? On-Line Submission: Go to Funeral.EliteCME.com and follow the prompts. You will be able to print your certificate immediately upon completion of the course. Fax or E-mail Submission: Fax to (386) 673-3563, be sure to include your credit card information. All completions will be processed within 2 business days of receipt and certificates e-mailed to the e-mail address provided.* Mail Submission: Mail to Elite, PO Box 37, Ormond Beach, FL 32175. All completions will be processed and certificates issued within 10 business days from the date it is mailed.* *Please note - providing a valid e-mail address is the quickest and most efficient way to receive your certificates when submitting via fax, e-mail or mail. Submissions without a valid e-mail address will be mailed to the address provided at registration. How much will it cost? Cost of Courses Course Title CE Hours Price Aftercare - Extending a Helping Hand all Year Round 1 $10.00 Cremation: The Facts 2 $15.00 Current Trends in the Funeral Industry 3 $22.50 Infectious Disease Control for Funeral Directors and Embalmers 3 $22.50 BEST VALUE SAVE $20.05 Entire 9-hour course 9 $49.95 Are you a Ohio board-approved provider? Elite’s courses are approved by the State of Ohio Board of Embalmers and Funeral Directors. Are my credit hours reported to the Ohio board? No, the State of Ohio Board of Embalmers and Funeral Directors requires licensees to certify at the time of renewal that he/she has complied with the continuing education requirement. The board performs audits at which time proof of continuing education must be provided. Is my information secure? Yes! Our website is secured by Thawte, we use SSL encryption, and we never share your information with third-parties. What if I still have questions? What are your business hours? No problem, we have several options for you to choose from! Online at Funeral.EliteCME.com you will see our robust FAQ section that answers many of your questions, simply click FAQ in the upper right hand corner or e-mail us at [email protected] or call us toll free at 1-888-857-6920, Monday - Friday 9:00 am - 6:00 pm, EST. Important information for licensees Always check your state’s board website to determine the number of hours required for renewal, and the amount that may be completed through home-study. Also, make sure that you notify the board of any changes of address. It is important that your most current address is on file. State of Ohio Board of Embalmers and Funeral Directors Contact Information State of Ohio Board of Embalmers and Funeral Directors 77 South High Street, 16th Floor Columbus, Ohio 43215-6108 Phone: (614) 466-4252 | Fax: (614) 728-6825 Website: www.funeral.ohio.gov Funeral.EliteCME.com Page i Table of Contents CE for Ohio Funeral Service Providers All 9 Hrs ONLY CHAPTER 1: AFTERCARE - EXTENDING A HELPING HAND $ 95 ALL YEAR ROUND Page 1 49 Aftercare programs help people through the difficult process of grief. Each funeral home will use different levels and different forms of aftercare based on the needs of its customers and local community. Aftercare - Extending a Helping Hand all Year Round Final Exam Page 4 What if I Still Have CHAPTER 2: CREMATION: THE FACTS Page 5 Questions? No problem, we have several As our society’s economic shifts continue to occur, so will changes in the services and demands options for you to choose from! of the funeral provider. With the cremation trend continually rising and burials becoming traditions Online at Funeral.EliteCME. of the past, it is becoming increasingly important for funeral providers to educate themselves – not com you will see our robust FAQ only about the basics of cremation, but also how cremators operate and the effect that cremation has on our environment. section that answers many of your questions, simply click FAQ Cremation: The Facts Final Exam Page 11 in the upper right hand corner or e-mail us at [email protected] CHAPTER 3: CURRENT TRENDS IN THE FUNERAL INDUSTRY Page 12 or call us toll free at 1-888-857- 6920, Monday - Friday 9:00 am Current trends in the funeral industry require competitive funeral businesses to develop new skills - 6:00 pm, EST. as the industry becomes a mix of old and new traditions. These new skills and traditions include: Visit Funeral.EliteCME.com to the use of technology; environmental safety; personalized presentations; natural and/or “green” practices; home funerals; and pet cremation and burials. These trends are changing the funeral view our entire course library and industry across the United States. get your CE today! Current Trends in the Funeral Industry Final Exam Page 29 PLUS... Lowest Price Guaranteed CHAPTER 4: INFECTIOUS DISEASE CONTROL FOR Serving Professionals Since 1999 FUNERAL DIRECTORS AND EMBALMERS Page 30 Professionals in the funeral industry must have knowledge concerning different types of infectious diseases, modes of transmission, and virulence that make them dangerous and difficult to contain. This course includes information on infectious diseases that rise to the level of serious public health concern, as well as also providing specific references for downloading guidelines and training resources from the CDC, OSHA, and the WHO for further information. Infectious Disease Control for Funeral Directors and Embalmers Final Exam Page 43 Student Final Exam Answer Sheet Page 45 Course Evaluation Page 46 Elite Continuing Education @2018. All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Elite Professional Education, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge in the areas covered. It is not meant to provide medical, legal or professional advice. Elite Professional Education, LLC recommends that you consult a medical, legal or professional services expert licensed in your state. Elite Professional Education, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation or circumstances and assumes no liability from reliance on these materials. Page ii Funeral.EliteCME.com Chapter 1: Aftercare - Extending a Helping Hand all Year Round 1 CE Hour By: Thomas Carver Learning objectives Upon completion of this course, the learner should be able to: Demonstrate how aftercare can help the funeral home’s business Define aftercare. grow. List several types of aftercare. Analyze ethical issues within aftercare. Introduction For the past few decades, the face of the funeral industry has been the funeral professional to show that they genuinely care for the family. changing. One of the biggest changes is the life expectancy of people Aftercare programs can also lead to repeat business. today. In the 1800s and 1900s, most funerals were for young people, The aftercare program involves more than just sending the family a either children or young adults cut down in the prime of life. The mourner thank-you card. Aftercare offers a myriad of services: helping the family often would lament over a life unlived or potential lost. Today the average complete forms where the funeral home takes no direct interest like life expectancy is over sixty-five years. Though there is mourning, the non-assigned insurance and/or military benefit forms, calling to check service is usually called a “celebration of life.” The person lived a full life up on the family to see how they are doing, and even having events and now their loved ones must learn to live without them. through the year like a Christmas memorial program. These services In the past, most funerals had a viewing and the casketing rate was help the family to continue to celebrate their loved one’s life and help the almost 100 percent. Today with cremations on the rise and viewings bereaved to move forward. Each funeral home offers a different set of down, funeral homes are trying to find more ways to add value to the aftercare services for its customers based on the needs of the community service. Repeat business is the lifeblood of any funeral home, and it serves; therefore, using the correct services creates an effective aftercare so each business needs to differentiate itself from competitors. The program. Even though aftercare does not directly affect the bottom line aftercare program is an additional opportunity for the funeral home and financially, if done correctly, it will increase business in the long run. What is aftercare? According to the book, Ethical Practice in Grief Counseling (2009), referrals to local grief workshops and support groups. Brochure displays aftercare means, “Attending to the social, emotional, and psychological on how to handle grief are very effective as well. Aftercare helps the aspects of grieving experienced by the bereaved that extend beyond the griever continue in life without their loved one by offering support time frame of customary funeral rituals” (p. 178). In the past, the funeral throughout the year via many different outlets. Some programs help home’s focus was to take care of the deceased and then provide the family the person with everyday challenges like money management, fixing a with a service to offer a chance to say goodbye; however, the grieving car, or grocery shopping.