POWERING THE FUTURE Wien Energie Annual Review 2013 2013 Annual Review Wien Energie Wien Energie Wien Energie Thomas-Klestil-Platz 14 1030 Vienna Tel: 0800 500 800 Mon. – Fri. 07:30 to 18:00 www.wienenergie.at Wien Energie, a partner of EnergieAllianz Austria. Wien Energie meets the future challenges of the energy industry. Renewable sources of energy CO2 emissions Energy efficiency Corporate structures Customer orientation Security of supply WE ARE FULLY DEDICATED TO … ... THE INCREASED USE OF RENEWABLE ENERGY SOURCES. Wien Energie intends to increase the amount of energy used from renewable sources in the coming years. A range of projects was completed and launched in : • Modernisation of the Opponitz hydropower plant • Successful continuation of the citizen solar power plant initiative with the commissions of installations in Liesing, Hietzing, Wien Mitte and other locations • Successful implementation of customer-related solar projects such as for Spar or the Trumau local authorities WIEN ENERGIE ANNUAL REVIEW WE ARE FULLY DEDICATED TO … … STREAMLINING THE COMPANY’S STRUCTURE Wien Energie has boosted its operational efficiency by integrating its subsidiary Fernwärme Wien GmbH. Customers benefit from energy solutions from a single source. ... ABSOLUTE CUSTOMER ORIENTATION Wien Energie ensures that each and every customer matter is handled optimally and competently at the Wien Energie advice centre (Wien Energie Haus) on Mariahilfer Strasse, at its customer services centres and the customer care centre. The high- light in was the opening of the new customer service centre at Spittelau. … BOOSTING ENERGY EFFICIENCY AND CUTTING CO2 EMISSIONS Innovation is the driving force. Wien Energie is involved in a unique research collaboration with Wiener Netze and Siemens at Seestadt Aspern focusing on the future issues of energy and building tech- nology (for details, see page ). And the new high-pressure heat storage facility in Simmering is the first of its kind (page ). ... SAFEGUARDING THE HIGH SECURITY OF SUPPLY Wien Energie invests in the expansion and diversification of power generation, and is set to increase the production of electricity and district heating for its own requirements in the next few years. Decen- tralised forms of production will continue to grow in importance here. ANNUAL REVIEW WIEN ENERGIE KEY PERFORMANCE INDICATORS Key Performance Indicators KEY FINANCIAL AND PERSONNEL INDICATORS in EUR million (unless otherwise stated) 20133) SFY 20122) 2011/12 2010/111) 2009/101) Turnover 1,944.0 547.5 2,049.5 2,040.1 2,496.6 EBIT -293.0 4.3 -221.2 61.5 60.1 Financial result 25.0 -12.3 -36.8 20.8 19.7 Result of ordinary business activities -268.0 -8.0 -258 82.3 79.7 Profit/loss for the period -268.3 -8.0 -259.4 80.1 78.6 Headcount (average in FTEs) 2,767 2,731 2,779 2,738 5,493 KEY OPERATIONAL FIGURES in GWh 2013 2012 2011/12 2010/11 2009/10 Electricity Production4) 3,974.2 4,793.2 4,996.9 6,772.2 7,201.1 Sales 9,526.9 9,586.6 9,511.1 9,338.9 9,456.3 Natural gas Sales 7,792.8 7,802.4 7,971.6 8,434.0 8,703.5 Heat Production4) 5,606.9 5,205.6 5,303.8 5,449.6 5,439.4 Sales 6,166.8 5,758.5 5,742.0 5,706.0 5,759.9 ) In the / financial year, electricity and gas network companies were unbundled. ) Short financial year ( October - December ) ) In the financial year, the primary district heating network and part of the telecommunications division were unbundled. ª) Fully and proportionally consolidated subsidiaries TABLE OF CONTENTS WIEN ENERGIE ANNUAL REVIEW Interview with the General Managers Competent Advice Robert Grüneis, Thomas Irschik and Susanna Customer care centre at Spittelau Zapreva talk about the current challenges in the A reliable partner for business customers energy industry and the company’s strategy. Range of services Wien Energie Social Responsibility Embodied Company profile Wien Energie social ombudsman Strategic investments Customer Advisory Board Milestones in the company’s history Corporate governance Energy Saving Made Easy Business Models and Markets Production Value-added chain Production plants – electricity Supply area and power plant sites High-pressure heat storage facility The Vienna Model Heat production facilities Report – E-mobility Report – Spittelau Waste Incineration Plant Europe’s Energy Markets in Upheaval Sales Corporate Strategy Pricing policy and influencing factors Strategic objectives Sales volume trend Sustainably-minded company policy Labelling the origin of electricity Report – District Cooling Report – Energy Research for the Future Energy Efficiency – the Watchword of our Time Strong Team Personnel strategy Increased Use of Renewable Energy Comprehensive training and further education Modernisation of the Opponitz hydropower plant Health and safety Decentralised energy production Communication and motivation Sustainable energy concept Trumau local community Analysis of Business Development Report – Citizen Solar Power Plants How do photovoltaics work? Management Bodies Spar customers solar power plant Contact Details and Glossary ANNUAL REVIEW WIEN ENERGIE INTERVIEW WITH THE GENERAL MANAGERS Wien Energie undergoing Change The management team of Wien Energie GmbH, Robert Grüneis, Thomas Irschik and Susanna Zapreva, talk about the current challenges in the energy industry, strategic solutions and new business areas. In the financial year, Wien Energie reported an – more service, more expertise in providing advisory annual net loss for the third consecutive year. Why? services and a greater degree of reliability. And if we ignore the negative non-cash effects on the IRSCHIK: There were a range of mainly external reasons annual result mentioned before, we were again able that ultimately led to the Group’s annual net loss of to generating a positive operating result in . -µ. million euro. In keeping with a conservative balance sheet policy, we had to take action in the form Fernwärme Wien GmbH was integrated into of non-cash impairment charges and provisions totalling Wien Energie GmbH in . What are you trying ªª.¶ million euro for Wien Energie’s thermal produc- to achieve with this? tion. In the current energy market climate, operations are not profitable due to the low electricity spot market IRSCHIK: Both companies have always been closely price together with unchanged district heating prices linked to each other; after all, nearly two-thirds of the despite higher costs for primary energy – we had to district heating produced comes from Wien Energie’s reflect these facts on the balance sheet. calorific power plants. And there was also a range of overlapping services. With the merger of the two ZAPREVA: Wien Energie has a relatively high proportion companies, we aim to harness synergies and cost of calorific power plants in its production mix, which are advantages by combining processes, becoming leaner very efficient thanks to the co-generation technology and more powerful overall. At this point, I would like they employ. We need to hold our own in market which is to express my thanks to everyone involved here – we not governed by the rules of supply of demand but which were able to complete all of the legal and organisa- is subjected to significant distortions. The high level of tional requirements in record time. The focus of the subsidies flowing into nuclear power, coal and renewa- next few years will be on growing together to become ble energy sources has triggered a fall in prices on spot a successful company in the market. markets. We really feel this fall in prices strongly. Taken as a whole, this situation has overshadowed the suc- GRÜNEIS: I think it is important to emphasis the market- cesses we were able to achieve in in many business side consequences of this merger. We have brought areas, such as renewable energies. together all services for electricity, gas, heating, cooling and decentralised solutions under one roof. GRÜNEIS: Of course, the additional competition plays a This makes us unique. The new customer service cen- key role in the development of earnings, although Wien tre at Spittelau symbolises this – here our customer Energie has been able to hold its own well here. We are are given competent advice about any energy-related certainly able to compete with low-cost providers with solution. This is where Wien Energie can be experi- our tariff models. We offer our customers so much more enced by more than µ, customers every year. INTERVIEW WITH THE GENERAL MANAGERS WIEN ENERGIE ANNUAL REVIEW From left to right: Thomas Irschik, Susanna Zapreva, Robert Grüneis ANNUAL REVIEW WIEN ENERGIE INTERVIEW WITH THE GENERAL MANAGERS Robert Grüneis (born 1968) has been involved in a num - Susanna Zapreva (born 1973) studied electrical engineer- ber of large strategic projects since he joined the Wiener ing at the Vienna University of Technology and Business Stadtwerke Group as a lawyer in 1995. These included the Administration at the Vienna University of Economics, and founding of EnergieAllianz Austria GmbH and Wien Energie was a university assistant at the Institute for Electrical Sys- GmbH in 2001. In 2003, Mr Grüneis assumed responsibility tems at the Vienna University of Technology, where she also for PR at Wien Energie and became an authorised signatory earned her doctorate. She began her career as a consultant. one year later. Since 1 February 2008, he has been General She subsequently joined Wien Energie through the former Manager of Wien Energie GmbH, responsible for the areas subsidiary Wienstrom GmbH. In March 2009, she became of communication and marketing, sales, public affairs and General Manager of Wienstrom GmbH. In April 2010, she be- telecommunications. came General Manager of Wien Energie GmbH and, in addition to this, General Manager of Fernwärme Wien GmbH in Febru- ary 2013. Since the merger of the two companies in August 2013, Ms Zapreva has been General Manager of Wien Energie and is responsible for the areas of energy industry and trade, thermal production, regenerative production and investment management, waste recycling, energy services, corporate de- velopment, and research and innovation management.