Furnishings Management Section Services (FMSS) 13 Jan 2021 Performance Work Statement (PWS) Furnishings Management Section Services (FMSS) Haulage, Maintenance and Repair Services RAF Feltwell, United Kingdom 13 Jan 2021 Page 1 of 48 Furnishings Management Section Services (FMSS) 13 Jan 2021 Table of Contents Section Number and Title Page Number 1 Description of Services 3 2 Services Summary 15 3 Government Furnished Property and Services 17 4 General Information 20 5 Bioenvironmental Engineering/Hazmat Requirements 25 6 Definitions 26 Appendices 28 Appendix A, FMS Workload Prospectus 29 Appendix B, Mission Essential 32 Appendix C, Appliance Cleaning Standards 33 Appendix D, Applicable Forms, Publications and Documents 34 Page 2 of 48 Furnishings Management Section Services (FMSS) 13 Jan 2021 1 DESCRIPTION OF SERVICES 1.1 BACKGROUND In support of the Furnishings Management Section (FMS) Haulage, Maintenance and Repair Services at Royal Air Force (RAF) Feltwell, United Kingdom, the contractor shall provide the following services at RAF’s Lakenheath, Mildenhall, Feltwell, and its surrounding residential areas: 1.1.1 Delivery, installation, disconnection, and pick-up of domestic household furniture and appliances to and from government designated residences, dormitories and fire stations. 1.1.2 Repair, cleaning, and maintenance of domestic household furniture and appliances. 1.1.3 Delivery, installation, disconnection, and pick up of commercial specification washers and dryers in the dormitories. 1.1.4 Repair, cleaning, and maintenance of commercial specification washers and dryers. 1.2 SCOPE The contractor shall provide all labor, equipment, materials, tools and other items necessary to perform all sections of the Performance Work Statement (PWS) unless otherwise specified within the PWS. Services shall be performed on RAF Lakenheath, RAF Mildenhall, RAF Feltwell, and its surrounding areas up to and exceeding a 50 mile radius from RAF Feltwell. 1.3 SPECIFIC SUPPORT SERVICES 1.3.1 Scheduling: 1.3.1.1 The FMS shall routinely provide the contractor with a list of runs (deliveries and pickups) two (2) working days in advance of the required run (delivery and/or pickup) date. The scheduled time for runs (deliveries and pickups) shall be split into AM and PM appointments. AM appointments shall be completed between the hours of 0800 - 1200; PM appointments shall be completed between the hours of 1200 - 1600. The FMS shall provide all relevant information to include pertinent customer data (name, address, telephone numbers etc.) as well as if the appointment is to be AM or PM. The contractor has at its discretion the ability to change the order of runs (deliveries/pickups) within the AM and PM list. An AM run (delivery/pickup) shall never be changed to a PM run (delivery/pickup) or a PM run (delivery/pickup) to an AM run (delivery/pickup). The contractor shall provide the COR’s with a complete and accurate delivery and pickup schedule no later than 0800 on the day of the scheduled service. The schedule shall identify the order and AM/PM time slot of each run (delivery and pickup). The schedule shall also identify which radius category each run (delivery/pickup) falls into. The contractor shall notify the COR immediately of any proposed schedule changes, these changes shall be authorized at the discretion of the COR. If proposed changes are authorized by the COR, the contractor shall provide an updated schedule immediately. 1.3.1.2 The contractor shall contact each customer by telephone with an estimated time of arrival. This telephone call shall be at least 30 minutes before arrival but no more than 1 hour before arrival. If circumstances change after the telephone call has been made and the proposed arrival time Page 3 of 48 Furnishings Management Section Services (FMSS) 13 Jan 2021 has changed (i.e. traffic etc.), the contractor shall telephone the customer with an update. This provision (1.3.1.2) applies when completing tasks paragraph 1.3.1, 1.3.2, 1.3.3 and 1.3.4. 1.3.1.3 The contractor shall sometimes be required to complete jobs in unoccupied houses, dormitories etc. When this is required, contractor shall gain access to the property by obtaining the key from a designated “Lockbox”. The FMS will provide the contractor with the necessary “Lockbox” code(s). Contractor shall be responsible for safeguarding the key while in their possession and shall be responsible for returning the key to the “Lockbox” after completion of the job. Contractor shall ensure that the “Lockbox” codes are not disclosed to any other person(s). The FMS may ask the contractor to gain access using “Lockbox” when completing tasks in paragraph 1.3.2, 1.3.3, 1.3.4, 1.3.7 and 1.3.8. 1.3.1.4 It is the contractor’s responsibility to ensure all scheduled runs (deliveries/pickups) are made on time and in accordance with the schedule. The contractor shall contact the COR immediately if scheduled runs (deliveries/pickups) are not going to be completed on time or in accordance with the schedule. The contractor shall not arrive at an address outside of the allocated time frame, unless approved by a COR. 1.3.1.5 The contractor could be delayed when attending jobs on the base due to security checks at the gates. Delays of 30 minutes or less, shall be considered reasonable. Any delay over 30 minutes, will be considered a government delay and will be taken into consideration for any jobs that cannot be completed on time and/or in accordance with the schedule for the remainder of that day. This applies when completing tasks in paragraph 1.3.2, 1.3.3 and 1.3.4. 1.3.2 Delivery and Installation of Appliances and Furniture: 1.3.2.1 All furniture and appliances shall be loaded by the contractor at the FMS warehouse and delivered to the customer. All items shall be presented to the rear of the contractor’s vehicle and contractor shall be responsible for the loading of items. 1.3.2.2 All furniture items shall be assembled in the customer’s residence and in the rooms/areas as specified by the customer during delivery. This also includes assembling and placing wardrobes on any floor of a property as specified by the customer. If the contractor is unable to assemble or place any items where specified by the customer, the contractor shall contact the COR from the customers residence for instruction. 1.3.2.3 Appliances shall be installed and tested according to the manufactures instruction manual. This includes, but is not limited to, the contractor fitting, 'Hose Guides' on Washers, vent hoses on Dryers and drain hoses on Condenser Dryers when requested by the FMS. This also includes stacking Dryers on top of Washers and fitting a supplied mounting kit when requested by FMS. The contractor shall be required to test all appliances after installation to ensure they operate correctly. The contractor shall remove and re-fit Fridge and Freezer doors if required to enable the appliance to fit through doorways, hallways etc. When installing hard wired US specification appliances, contractor shall ensure the applicable ‘grommet’ is fitted to the appliance. Grommets shall be provided to the contractor by the FMS. The contractor shall report immediately to the COR any malfunctioning appliance, or if they encounter any problems including not being able to complete the installation, before leaving the customer’s residence. Contractor shall also be required to deliver and install commercial specification washers and dryers under this provision. 1.3.2.4 The contractor is responsible for ensuring that all component parts and accessories (i.e. vent hoses, fill pipes, shelves, rails, legs etc.) are present, delivered and assembled. The contractor Page 4 of 48 Furnishings Management Section Services (FMSS) 13 Jan 2021 shall provide all necessary protection to keep appliances; furniture and customer residences free from damage during transit from the FMS to the customer’s residence and while loading/un- loading onto vehicles. The contractor is responsible for any theft, damage or loss of government property at any time when the item(s) are considered under the care and possession of the contractor. Contractor shall not redeliver furniture or appliances which have been collected en- route from other customers. 1.3.2.5 Contractor is responsible for ensuring all items are delivered to the correct customer as per their barcodes and the delivery paperwork. The Enterprise Military Housing (eMH) paperwork, or equivalent hand receipt (See 1.3.13.1) shall be complete, legible and accurate and submitted to the COR by 0900 the following work day. All deliveries shall be completed in accordance with the schedule. Any items refused by the customer during delivery shall be returned to the FMS by the contractor without FMS incurring additional costs. When returning refused items back to the FMS, the eMH paperwork or equivalent hand receipt shall be returned with the items. 1.3.3 Pick-up and Removal of Furniture and Appliances: 1.3.3.1 All furniture and appliances shall be disassembled/disconnected and collected from the customer by the contractor and returned to the FMS. The contractor shall be responsible for the loading/unloading of items. 1.3.3.2 Appliances shall be disconnected at the source and not by cutting any pipe or wire except in the event the contractor is not able to disconnect from the source. In cases where disconnection will require cutting a pipe or wire, the contractor shall verbally notify the COR prior to disconnection. The contractor shall also annotate this action on the eMH paperwork or equivalent hand receipt. The contractor shall ensure all electrical wires are made safe IAW standard codes of practice and manufactures instruction.