Sustainability report 2020 CONTENTS Contents 01 INTRODUCTION 02 ABOUT KOMPLETT 03 OUR NEW STRATEGY 04 SUSTAINABILITY GOVERNANCE 01 INTRODUCTION 3 04 SUSTAINABILITY GOVERNANCE 17 07 KOMPLETT ENVIRONMENT 36 Message from the CEO 4 Sustainability governance 18 Komplett environment 37 05 KOMPLETT TOLERANCE Komplett´s Sustainability performance at a glance 6 Group policies 19 GHG-emissions 38 About the report 7 Ethical business conduct 20 Environmental impact 39 06 KOMPLETT CIRCULAR 07 KOMPLETT ENVIRONMENT 02 ABOUT KOMPLETT 8 05 KOMPLETT TOLERANCE 21 08 APPENDIX 41 About Komplett 9 Our people 23 Numbers and statistics 42 08 APPENDIX Vision, mission, values 11 Digital inclusion 27 Komplett’s organizational structure 45 Executive management team 12 Supply chain engagement 29 GRI Standards Index 46 03 OUR NEW STRATEGY 13 06 KOMPLETT CIRCULAR 32 Our new strategy – enjoyable product life cycles 14 Komplett circular 33 Stakeholder engagement 15 Material use 34 Circular innovation and development 35 Product quality and safety 35 2 KOMPLETT SUSTAINABILITY REPORT 2020 CONTENTS 01 INTRODUCTION 02 ABOUT KOMPLETT 03 OUR NEW STRATEGY 04 SUSTAINABILITY GOVERNANCE 05 KOMPLETT TOLERANCE 06 KOMPLETT CIRCULAR 01 INTRODUCTION 07 KOMPLETT ENVIRONMENT 08 APPENDIX 3 KOMPLETT SUSTAINABILITY REPORT 2020 CONTENTS Celebrating 25 years 01 INTRODUCTION of innovative change Message from the CEO Komplett´s Sustainability performance at a glance About the report 02 ABOUT KOMPLETT 03 OUR NEW STRATEGY For Komplett, celebrating 25 years of A CHALLENGING YEAR operation is quite a milestone. We have 2020 has been a turbulent year, with large fluctuations in demand, unusual currency volatility, and product shorta- 04 SUSTAINABILITY GOVERNANCE created a business model that is viable ges being some of Komplett’s largest challenges. At the in the long run. This is a testament to the same time, we have seen some large new contracts that 05 KOMPLETT TOLERANCE pioneering spirit and innovative power have challenged our capacity to deliver and pushed us to in Komplett. become more efficient than before. 06 KOMPLETT CIRCULAR We have been tested as an organisation, and – I believe – we have come out stronger. Reviewing the year 2020, we see Since the beginning, Komplett has taken an active appro- that many new customers have joined Komplett. Our em- 07 KOMPLETT ENVIRONMENT ach to digital transformation and embraced it as the core ployees have done an amazing job to meet the challenges, of our business model. We have been willing to make chan- care for each other, and provide a service of high quality 08 APPENDIX ges and try new concepts and solutions and will continue to to our increasing customer base. I am proud of our organi- evolve in the future. Our ability to evolve is the main reason sation’s efforts throughout 2020. We have focused on re- why Komplett has become as successful as we are today. cognizing each other, our diverse challenges with working from home, as well as maintaining infection control in our We pride ourselves in being a cornerstone in our community warehouses. in Sandefjord. The municipality, the people and the busi- nesses have come together to create an entrepreneurial In 2020 we have also found ways to engage our customer environment that enhances collaboration. We see many base and contribute to support vulnerable groups in socie- positive effects of collaboration, such as finding partners ty. I especially want to mention the “Gamers against ca- for creating innovative solutions for a circular economy. Th- ncer” community fundraiser that we carried out together ere is no need to look for partners outside of Norway when with the Childhood Cancer Society. In 2021, we will conti- 4 KOMPLETT SUSTAINABILITY REPORT 2020 you can find them right on the other side of the street. nue working on ways to enhance digital inclusion in society. CONTENTS 2020 was a year where we were reminded that we, as a society, are 01 INTRODUCTION dependent on a well-functioning ecosystem. During the year, we have Message from the CEO developed our first sustainability strategy and have launched initiatives Komplett´s Sustainability that have brought us closer to our vision of being the obvious choice. performance at a glance About the report 02 ABOUT KOMPLETT 03 OUR NEW STRATEGY OUR STRATEGY TOWARDS 2025 CIRCULAR ECONOMY 2020 was a year where we were reminded that we, as a There exists an untapped potential in finding new business society, are dependent on a well-functioning ecosystem. models in line with a sustainable transformation of socie- 04 SUSTAINABILITY GOVERNANCE During the year, we have developed our first sustainability ty. 2020 has already seen the launch of some circular con- strategy and have launched initiatives that have brought us cepts such as buy-backs and leasing of products at Kom- 05 KOMPLETT TOLERANCE closer to our vision of being the obvious choice. plett. In the coming years, we will continue to provide our customers with new experiences and services that meet Sustainability is a must for Komplett. As part of society, it is their demand and our ambitions for sustainable solutions. 06 KOMPLETT CIRCULAR fundamental that businesses are part of the transformati- on and needed innovation. For us, working towards sustai- This year we will start building a value chain to implement nability is both the right thing to do from a moral standpo- circular economy into our products and services. Our am- 07 KOMPLETT ENVIRONMENT int and from a business point of view. bition is to provide solutions so that our customers can use the products in a sustainable way that extends the produ- 08 APPENDIX Our experience is that our customers increasingly demand cts lifetime, and dispose of them in a manner that enables sustainable products and services and emphasize this in reuse and recycling. This will be a win-win-win situation for their interactions with us. We are happy to acknowledge our business, customers and the environment. this development and aim to meet the challenge. I think sustainability is becoming a natural part of the way we do Our vision is to be the obvious choice for our customers, business. employees, the community around us and for investors. We will use our inherent ability to innovate as a means to transform our business and provide new solutions towards a circular economy. Komplett will take action to become a LARS OLAV OLAUSSEN part of the solution, and together with our partners, work CEO 5 KOMPLETT SUSTAINABILITY REPORT 2020 towards achieving the Sustainable Development Goals. Diversity CONTENTS Komplett’s Sustainability 01 INTRODUCTION performance at a glance 25 % Message from the CEO Women Komplett´s Sustainability performance at a glance About the report 02 ABOUT KOMPLETT 03 OUR NEW STRATEGY 04 SUSTAINABILITY GOVERNANCE 656 2,15% 2 835 05 KOMPLETT TOLERANCE tonnes CO2e Total number Return rate GHG emissions 06 KOMPLETT CIRCULAR of employees 07 KOMPLETT ENVIRONMENT 75 % 08 APPENDIX Men 3,6 million 9,9 billion 34 years Number of orders Revenue Average age 6 KOMPLETT SUSTAINABILITY REPORT 2020 CONTENTS About the report Through our sustainability initiatives we strive to 01 INTRODUCTION contribute to five of the SDGs: Message from the CEO Komplett´s Sustainability performance at a glance SDG 5 About the report Gender equality The purpose of this report is to give our This is Komplett’s second sustainability report and reflects the increased focus on sustainability in our company and stakeholders a comprehensive summary of 02 ABOUT KOMPLETT in society as a whole. our activities within, and approach towards, SDG 8 sustainability. Here we present Komplett’s 03 OUR NEW STRATEGY Decent work and most material sustainability topics and our SUSTAINABLE DEVELOPMENT GOALS In 2020 we developed our first sustainability strategy in economic growth efforts within these areas in 2020. The order to integrate sustainability into our business operati- 04 SUSTAINABILITY GOVERNANCE identified material topics are integrated ons. In 2021 we will take our work even further and include SDG 10 in our three main paths for sustainability. sustainability as one of the main pillars in our 2025 busi- 05 KOMPLETT TOLERANCE ness strategy. The SDGs outline the common challenges Reduced inequalities that face society. Komplett Group wants to be a part of the solution, and we therefore use the SDGs as a framework 06 KOMPLETT CIRCULAR The report covers activities within our wholly owned sub- when choosing our main sustainability areas. sidiaries in Norway and Sweden. The content is primari- SDG 12 ly oriented around Komplett’s goals related to our three REPORTING FRAMEWORK Responsible consumption 07 KOMPLETT ENVIRONMENT sustainability pillars Komplett Circular, Komplett Tolerance We have prepared this report in accordance with the Glo- and production and Komplett Environment, in addition to material topics bal Reporting Initiative (GRI) Standards: Core option. The 08 APPENDIX identified in our stakeholder dialogue and materiality as- GRI index at the end of this report provides an overview of sessment. disclosures according to the GRI Standards, including re- SDG 13 ferences to where in the report information related to each Climate action The information in this report is based on internal initia- of the disclosures can be found. tives and data gathered from different parts of the Kom- plett group and from different data sources. Although As part of our work on this report, we have also used the much emphasis has been placed on ensuring that the data WEF initiative’s indicators