THE HANDY GUIDE FOR HOMELESS WOMEN IN BRISBANE (including Ipswich, Logan and the Redlands) 2020-2021 v10.0 ABOUT THIS PUBLICATION © 2020 The Lady Musgrave Trust ABN 83 010 612 272 The Handy Guide for Homeless Women in Title: Brisbane (10th edition) provides vital support The Handy Guide for Homeless Women in for women who are without shelter or at risk of Brisbane (2020-2021 Edition) becoming homeless. Details include: First published: • Emergency Phone Numbers 2011. Brisbane, Australia • Accommodation such as drop-in support Author/Contributors: centres, accommodation units and housing The Lady Musgrave Trust, Yet Another services Creative, The Working Group (represented by • Food and welfare; such as food vans, kitchens various Agencies) and Centrelink Edited by: • Health services such as hospitals, street doctors Karen Lyon Reid, CEO, and community health centres The Lady Musgrave Trust • Legal assistance for tenancy/housing problems, Graphic Design by: and victims of crime Rowland. • Community and specialist services for Communication, Digital and Creative Agency domestic violence support, family and 07 3229 4499 immigration support rowland.com.au • Facilities such as public libraries, lockers, free Content-Editing & Layout by: transport and toilets Stephen Scott • Employment Yet Another Creative This publication is a partnership between 0410 697 314 The Lady Musgrave Trust, the Forum Working yetanother.co Group, and organisations across South-East Printed by: Queensland that provide services to women Q Print Group in need. 07 3262 3100 qprintgroup.com.au No. of Pages: 80 Noteworthy changes this edition: Digital Edition: 10.0 • Providers Index replaces Calendar (based on feedback from users). If you know the name of CONTACT THE LADY MUSGRAVE TRUST TO: a service, you can now look it up in the index to • obtain additional copies of this publication find the page/s they appear on. • add or correct information • COVID-19 information Suite 154-16 Beenleigh Redland Bay Rd, • Only minor edits to service providers reflecting impact of COVID-19, as many will resume Loganholme Queensland 4129 'normal' services in the future. (07) 3077 6760 • Discounts for seniors and job seekers added to [email protected] public transport ladymusgravetrust.org.au Has the Guide been Handy for you? Whether you've used the Guide to help you in tough times, or if you use the Guide in your work to help others, we'd love to know what we're doing right ... or wrong! Spot a mistake? Has a service changed? Is there something new we need to add? Let us know! 07 3077 6760 [email protected] Online Contact Form Providers can update their information via our online form ladymusgravetrust.org.au/the-handy-guide/ 2 v 10.0 ⚠▲! Please note, COVID-19 is disrupting services. Many services are cancelled, with others scaled back. Where possible, call ahead or check online to confirm. EMERGENCY PHONE NUMBERS Police, Fire, Ambulance ...............................................................................................000 13Health - 24-hour general health advice .....................................13 43 25 84 Poisons Helpline ........................................................................................................13 11 26 QLD Mental Health Access Line ....................................................... 1300 642 255 Lifeline - crisis support, suicide prevention ............................................. 13 11 14 Kids Helpline.................................................................................................. 1800 551 800 Beyondblue ....................................................................................................1300 224 636 DVConnect - domestic violence hotline .......................................1800 811 811 Sexual assault, domestic & family violence support ......... 1800 737 732 Gambling helpline .................................................................................. 1800 858 858 Alcohol & Drug Information Service .............................................1800 177 833 HOMELESS HOTLINE 1800 47 47 53 Information about where you can find support, accommodation, meals or showers Free call* - 24 hours a day, 7 days a week CONFIDENTIAL *Calls from mobiles are charged at applicable mobile provider rates v 10.0 v 10.0 3 CONTENTS Emergency Phone Numbers ..........................................................................................................................3 Acknowledgments ............................................................................................................................................ 6 Support Centres .................................................................................................................................................. 8 Online Support ........................................................................................................................................................8 Homeless Connect.................................................................................................................................................8 Drop-in Centres .......................................................................................................................................................9 Assessment and Referral Services .............................................................................................................. 10 Neighbourhood and Community Centres ...............................................................................................11 Emergency & Short Term Housing ............................................................................................................13 QHIP - Queensland Homelessness Information Platform .............................................................13 Emergency Accommodation State Government Links ..................................................................13 QSTARS ........................................................................................................................................................................13 Safe Haven ................................................................................................................................................................ 14 Emergency & Short-Term Housing .............................................................................................................15 Emergency Housing: Single Women (including with children or pregnant) ............... 15 Emergency Housing: Singles, Couples & Families............................................................................ 16 Emergency Housing: Under 25 Years (including with children or pregnant) ...............18 Budget Short / Long-Term Housing: Hotels, Caravan Parks & Backpacker Hostels ......20 Level 3 Supported Accommodation (Personal Care Service) .................................................. 22 Senior Share Houses ............................................................................................................................................ 23 Housing Services ................................................................................................................................................. 24 Department of Housing and Public Works ..........................................................................................24 Non-Profit Housing Companies .................................................................................................................24 Food and Welfare ............................................................................................................................................. 25 Emergency Relief (with Icon Guide) ..........................................................................................................25 Food and Welfare - Inner City ........................................................................................................................ 26 Food and Welfare - Ipswich .............................................................................................................................28 Food and Welfare - Northern Suburbs .................................................................................................... 29 Food and Welfare - Southern Suburbs ....................................................................................................30 Food and Welfare - Women’s Immigrant Support ..........................................................................32 Food and Welfare - Redlands / Bayside ...................................................................................................33 Food and Welfare - Logan ................................................................................................................................34 Suspended Coffees ................................................................................................................................................35 Vans and Kitchens ................................................................................................................................................. 36 Annerley → Aspley .............................................................................................................................................. 36 Beenleigh → Ellen Grove ................................................................................................................................37 Fortitude Valley → Goodna ..........................................................................................................................