Driving Positive Change 2019 Corporate Social Responsibility Report Tencent Holdings Limited Corporate Social Responsibility Report 2019 01 Adhering to this new vision, CSR is to play As a listed company in Hong Kong, Introduction a more pivotal part than ever in Tencent’s Tencent complies with the statutory business strategy. The company believes requirements on ESG reporting. This Tencent Holdings Limited (“Tencent”) is that integrating social and environmental report supplements Tencent’s 2019 pleased to publish a condensed version concerns into its daily operations will ESG report and was developed with of its 2019 corporate social responsibility contribute to the well-being of society. reference to the Guidelines on Corporate (CSR) report, entitled Driving Positive As a responsible Internet-based platform Social Responsibility Reporting for Change. The report, supplementing company, Tencent is committed to Chinese Enterprises (CASS-CSR4.0), the this year’s environmental, social and practicing CSR and setting an example Sustainable Reporting Guidelines of the governance report Tencent publishes for the wider community. The Company Global Reporting Initiative (GRI) and the as a Hong Kong-listed company, is part began publishing CSR reports in 2008 Environmental, Social and Government of an ongoing initiative to engage the and in 2017 made it an annual publication Reporting Guide of the Hong Kong Company’s stakeholders through its CSR to communicate its CSR initiatives to its Exchange and Clearing Limited at the efforts. stakeholders on a regular basis. time of writing. In 2019, Tencent reflected on its corporate This year’s report outlines Tencent’s CSR Looking to the future, Tencent is culture and put forward a new vision – strategy, approach and achievements in committed to living out its new vision “Value for Users, Tech for Good”. This 2019, explaining the Company’s pledge to of “Value for Users, Tech for Good” commits the Company to enhancing user build ample technological infrastructure by continuing to develop advanced value in every aspect of its operations, to support the needs of the digital era technologies and innovative products and as well as leveraging technology towards through its products and solutions. It services that create shared value. In doing creating an ethical and sustainable also presents the Company’s various so, the Company will be connecting and society. initiatives around rural vitalisation, industry empowering hundreds of millions of users, digitalisation and cultural rejuvenation, entrepreneurs, developers and business among others, demonstrating Tencent’s partners within the Tencent ecosystem as commitment to building a better well as in communities around the world company, a better ecosystem and a to create a better future together. better world. Against the backdrop of the global COVID-19 outbreak, the report also includes a special section on the Company’s response to the pandemic around the world. It illustrates how Tencent is embracing its responsibility as an Internet-based platform company, playing the role of connector and digital assistant for a wide range of industries and communities amid this trying time. Tencent Holdings Limited 02 Corporate Social Responsibility Report 2019 Content 01 Introduction 03 Messages from the Management Team 10 Tencent Upgrades CSR Management 16 Special Report 20 For a Better Company 26 For a Better Ecosystem 34 For a Better World 50 Appendix Tencent Holdings Limited Corporate Social Responsibility Report 2019 03 Messages from the Management Team Tencent Holdings Limited 04 Corporate Social Responsibility Report 2019 Building a Solid Foundation for the Digital Era with a Human Touch As a new wave of information technology and industrial transformation emerges, digitalisation is accelerating at an unprecedented speed – like a skyscraper springing up from the ground. The vital mission and responsibility of technology companies is to build a solid foundation for this digital edifice. Ma, Huateng (Pony Ma) Co-founder, Chairman of the Board and Chief Executive Officer of Tencent 2020 has been an unforgettable year. In fighting the pandemic, we realised clearly that for nearly half a century, The COVID-19 pandemic has swept digitalisation has substantially improved the world, leaving a multifaceted and the quality and efficiency of life and profound impact on human civilisation production. As a new wave of information that will be long-lasting. The current technology and industrial transformation situation is reminiscent of the many emerges, digitalisation is accelerating pandemics of far-reaching consequence at an unprecedented speed – like a throughout history. However, what is skyscraper springing up from the ground. different today is that we live in a digital “Tech for Good” is neither empty talk nor era, whereby the world is like a village and an unrealistic fantasy; in fact, it should be everything is connected. woven into every piece of code we write, every product we develop and every Last year, “Tech for Good” became an service we offer. The vital mission and integral part of Tencent’s new mission responsibility of technology companies is and vision. Navigating this pandemic in to build a solid foundation for this digital the digital era is a challenge for the entire edifice. world, as well as for Tencent. Tencent Holdings Limited Corporate Social Responsibility Report 2019 05 To build a foundation in this digital responding to various needs such as Promoting technological innovation era, technological capabilities should contact tracing, remote healthcare while adhering to our “Tech for Good” be considered the reinforcing bars and consultation, mask pre-orders and principles is how we are laying a solid concrete. Since last year, the notion of pandemic-related education. We have foundation for the digital era with a “new infrastructure”, mainly represented been rapidly upgrading Tencent Cloud, human touch. For Tencent, the focus of by 5G, artificial intelligence (AI), big data Tencent Meeting and WeCom among our work throughout 2019 and the spring and cloud computing, has captured other products and services to support of 2020 has been to reflect on and live widespread attention. Not only has such business continuity and the resumption of out this responsibility and mission. We infrastructure shown great potential amid work and production in China. hope to share this focus with the entire the global battle against the pandemic, technology community. but it is also expected to provide fresh The pivotal role of digital technology momentum to the development of a in tackling poverty and driving rural At a time when the pandemic is still digital economy and smart society, all in vitalisation has become increasingly affecting many parts of the world, it is view of opening up new horizons. clear. more important than ever for all of us to join hands and look to the future To maintain our leading position Tencent’s digital solution for rural areas, together. Years later, when we look back amid this new wave of technological WeCounty, has served more than 15,000 at the spring of 2020, we will realise how innovation, Tencent has continued to villages and 2.5 million villagers. Apps like technology has helped human society increase research and development Weixin, WeiShi and Tencent News have navigate this hardship. We believe that (R&D) investment in fundamental and played important roles in helping villagers this unprecedented pandemic of the 21st cutting-edge technologies, as well as connect with the outside world. century will not only leave us grieving, actively promoted the establishment feeling anxious and unsettled, but also of a global open source technology To lay the foundation for the digital era, give us faith, wisdom and courage to community. We have also been working we must also draw inspiration from the move forward. to upgrade existing technologies in areas values we hold, just as proper calibration such as cloud computing, AI, big data, is required in construction. Today, payments and security, and support the technology has been deeply woven into digital transformation of industries. the fabric of human activity. To ensure technological developments benefit The COVID-19 pandemic has human society, we need a clear standard highlighted the importance of and of technical ethics and to apply the urgency around building “new influence of humanism. infrastructure” in the digital era, at a time when cities and villages, corporates Over the past year, we continued to and public service organisations, explore how to leverage technology to including schools and hospitals, have all address social issues such as healthcare been confronted with unprecedented for an aging population, the protection challenges. Embracing our responsibility of the underage on the Internet and amid these critical conditions, Tencent the application of AI in the agricultural, launched more than 100 anti-pandemic energy and environmental sectors. Mini Programs within two months, Tencent Holdings Limited 06 Corporate Social Responsibility Report 2019 Creating Value Sustainably for a Better World Only by transcending time and geographic boundaries, having users at heart, working with partners and keeping an eye to the future can an enterprise create value sustainably and achieve both a better self and a better world. Lau, Chi Ping (Martin Lau) President of Tencent What do you think of the future? What source code of its anti-pandemic should humans do when the next