Canadian Coast Guard BUSINESS PLAN 2009-2012 Safety First, Service Always Published by: Integrated Business Management Services Fisheries and Oceans Canada Canadian Coast Guard Ottawa, Ontario K1A 0E6 Canadian Coast Guard - Business Plan 2009-2012 Available on the CCG Internet site: www.ccg-gcc.gc.ca Également disponible en français. DFO/2009-1540 Cat. No. Fs151-12/2009E ISBN 978-1-100-12871-9 Cat. No. Fs151-12/2009E-PDF ISBN 978-1-100-12872-6 © Her Majesty the Queen in Right of Canada 2009 Table of Contents Message from the Commissioner ........................................................................................................................4 Introduction ........................................................................................................................................................5 Coast Guard History ..........................................................................................................................................6 Section 1: WHO WE ARE AND WHAT WE DO ....................................................................................7 1 Legal Mandate ..............................................................................................................................................7 Who We Serve and What We Do .................................................................................................................7 How We Are Structured and Managed ........................................................................................................8 External Advisory Groups ............................................................................................................................8 Where We Fit: Coast Guard, Clients and Stakeholders, and the Government of Canada .............................9 Section 2: Where WE Are Now ........................................................................................................ 10 Section 3: What we are FOCUSING on ......................................................................................... 10 FOCUS ON CLIENT SERVICE Priority 1: Improving Client Service ..................................................................................................................13 Levels of Service Review ............................................................................................................................13 Marine Services Fees Strategy .....................................................................................................................13 Service Level Agreements with DFO Clients ..............................................................................................13 Priority 2: Supporting Government of Canada Priorities ..................................................................................14 Support of the Government’s Northern Strategy ........................................................................................14 Development of the CCG Maritime Security Framework .......................................................................... 15 Environmental Management Framework.................................................................................................... 15 FOCUS ON EFFICIENCY AND EFFECTIVENESS Priority 3: Renewing the Fleet and Shore-based Assets ......................................................................................16 Procurement of New and Replacement Vessels ...........................................................................................16 Accelerated Vessel Procurement and Repair ...............................................................................................17 Integrated Investment Plan ........................................................................................................................17 Priority 4: Modernization through Innovation and Technology ........................................................................18 Aids to Navigation of the 21st Century ......................................................................................................18 e-Navigation ..............................................................................................................................................18 Upgrade Vessel Traffic Information Systems ..............................................................................................19 Research and Development Strategy ...........................................................................................................19 Priority 5: Strengthening Management .............................................................................................................20 Vessel Maintenance Management Review ..................................................................................................20 Consistent Business Management Practices ................................................................................................20 Salary Management Information System ............................................................................................20 Review of the Working Relationship with DFO’s Human Resources and Corporate Services ...........20 Stand-by Arrangements .......................................................................................................................21 Communication Protocols ..................................................................................................................21 CCG Performance Measurement Framework ....................................................................................21 Strategic Program Framework for CCG’s Maritime Services Programs ......................................................22 Stronger Canadian Coast Guard Identity ...................................................................................................22 FOCUS ON PEOPLE Priority 6: Effective Management of Our Workforce and Workplace ................................................................24 Distribution by Occupational Group .................................................................................................24 Bargaining Agents...............................................................................................................................24 Recruitment and Diversity ..........................................................................................................................25 Training and Learning ...............................................................................................................................25 Improve National Consistency in Human Resources Management ............................................................26 BUSINESS PLAN 2009-2012 Section 4: WHAT WE DO EVERY DAY ..................................................................................................27 Overview of Financial and Human Resources ..................................................................................................27 Services by PAA Sub-Activity ............................................................................................................................29 Aids to Navigation .....................................................................................................................................29 What we do… ....................................................................................................................................29 Looking Forward… ............................................................................................................................29 Reinvestment in the Asset Base ...........................................................................................................30 2 Waterways Management Services ..............................................................................................................31 What we do… ....................................................................................................................................31 Looking Forward… ............................................................................................................................31 Key Initiative ......................................................................................................................................32 Marine Communications and Traffic Services ............................................................................................33 What we do… ....................................................................................................................................33 Looking Forward… ............................................................................................................................33 Key Initiatives .....................................................................................................................................34 Reinvestment in the Asset Base ...........................................................................................................35 Icebreaking Services ...................................................................................................................................36 What we do… ....................................................................................................................................36 Looking Forward… ............................................................................................................................36 Search and Rescue Services .........................................................................................................................38