our fares our fleet 2017-2018 results 2017/18 saw some exciting fares promotions and ticketing built on the edge of Rushden in We operate a fleet of 370 buses, all of which are low floor developments for Stagecoach Midlands. Northamptonshire. Stagecoach has Buses running wheelchair accessible to assist the disabled, senior citizens and provided a number of services (45, 49, parents with buggies in particular. 2017/2018 has been a challenging year for Stagecoach Midlands with via DIRFT Weekly tickets were added to the Stagecoach App which continues to 50, X46 & X47) which connect the site pressure continuing to grow from congestion and roadworks. We do see excellent usage, with many customers liking the flexibility of to key locations such as Kettering, All our vehicles are inspected by our engineers every 4 weeks, and our best to try and mitigate the impact these have on our services but paying for travel via PayPal and debit & credit cards. Wellingborough, Northampton and the maintained to a much higher standards than those recommended by they inevitably affect reliability. surrounding villages. DVSA to ensure our passengers safety and comfort. Every vehicle is We were delighted to be able to move our Summer term Unirider externally washed and swept out on a daily basis and has a full We will continue to work with our partners in the councils to try and tickets onto smartcard providing customers, Warwick University and New links were opened to Brackmills internal clean every 4 weeks. minimise the effect these have on our services. the Students Union their preferred ticket fulfilment method. Giving with route X44 between them increased security in case of ticket loss and helping in the Wellingbourgh, Earls Barton & There were some great highlights; with new opportunities opening up prevention of ticket fraud. Northampton, and the extension of at Rushden Lakes and Stagecoach investing £4.4 million on new Gold our environment route 1 from Brackmills to Wotton and buses in Nuneaton. We used just over 2.2 million gallons of diesel last year, at an Stagecoach introduced a new experimental off peak dayrider/dayrider Grange Park. average of 8.5 miles per gallon. We are working hard to maintain Plus in Leamington & Warwick which could be purchased between This report covers the year from and improve fuel consumption wherever possible. 09:00 & 15:00 (travel until 21:00). With adult tickets priced at £3.50 Following a council tender Stagecoach successfully won the X91 May 2017 to April 2018. (dayrider) £5 (dayrider Plus) the idea was to stimulate growth in the service which runs hourly, connecting Brackley, Silverstone, All buses run using a fuel blend of up to B30; a greener, quieter off peak period. The trial started in February and will continue Towcester & Milton Keynes. carbon-saving fuel blend. The greener fuel uses 30% biofuel and until August. our passengers 70% diesel, compared to a standard fuel mix with 5% bio content. We connected our popular D1/D2 service between Northampton & We carried a total of 30.9 million The introduction of on bus contactless payment is scheduled to take Daventry with routes 10 & 12 between Daventry, DIRFT & Rugby. In passengers over the year, a slight Buses also use a high-tech fuel additive called Envirox to reduce place in 2018/19 as part of Stagecoach Group’s rollout strategy. doing so, this opened up a regular 30 minute frequency for decrease from 31.5 million in 2016/17 . pollution and improve fuel consumption. we carried employees at DIRFT giving them direct access from across We received a total of 4,816 passenger Northamptonshire & Warwickshire. complaints about our services. This 30.9 million Vehicle engines must meet increasingly higher Euro standards of equates to one complaint for every exhaust emissions and our considerable investment in new vehicles our services One of the biggest events to happen in Warwickshire was the 6,298 passengers. We comply with our people has helped improve the environment. Particularly the 25 new Gold upgrading of buses to Stagecoach Gold standard on route 48 in industry code of practice. Every Stagecoach Midlands is the major dayrider & MMC E200 buses in Nuneaton which meet Euro 6 standards . Nuneaton at a cost of £4.4 million. These buses feature the latest complaint is investigated and action provider of local bus services in megarider on engine technology, making them clean and environmentally taken to try and avoid a recurrence of Northamptonshire and Warwickshire, We recycle most of our waste, such as litter, used oils, filters, friendly. They also have leather seats, Wifi & USB power sockets the problem. also running routes in Coventry, batteries, parts, etc. We also recycle the water we use to wash our the app making them a real alternative to using the car Leicestershire, Peterborough, vehicles every night. Bedfordshire, Milton Keynes, our staff Oxfordshire and Worcestershire. Following the expansion of housing at Warwick Gates in South We are a major local employer with 823 Leamington, along with changing demand from University of drivers, 130 engineers and cleaners and We operated over 19.2 million miles Warwick students, we improved our Unibus service to provide buses 74 administrators, supervisors and during the year, an increase of up to every 15 minutes between Leamington & Warwick Gates via managers. 140,000 miles over 2016/17. A key Tachbrook Road in conjunction with Warwickshire County Council. measure of performance is the All our drivers have undertaken dedicated training and in the last year, reliability of our services. In the past Another new development opened in Weddington in North we introduced a new ‘In Safe Hands’ CPC module, and an updated year we operated 99.1% of our Nuneaton. Using developer funding we revised routes 1 & 2 to ‘Customer Service’ Course. scheduled services, with 0.4% failure provide a 15 minute frequency, and offer new cross town links to due to internal reasons, and 0.5% due to external reasons such as the Town Centre and George Eliot Hospital. Our engineers are all skilled workers and we currently employ 11 traffic congestion and diversions. apprentices to provide skills for the future with additional apprentices Our X18 route was revised to provide a faster, direct link between due to be employed in 2018/19. We continue to seek improvements both through rescheduling Evesham, Stratford, Warwick, Leamington and Coventry. services and by working with our local highways authorities. Our supervisors and managers have all completed relevant training courses for their various professions and have considerable experience One of the highlights from the year was the opening of Rushden £4.4 million spent on route 48 buses in the industry. Lakes, a new multi-phase shopping centre with recreational activities community We believe that it is an important aspect of our business to support Stagecoach Customer Services the local community and encourage our staff to do the same. annual Stagecoach Midlands annual performance Just some of the good causes we have helped this year include: Main Road performance Northampton NN4 8ES May 2017 to April 2018 Paul Quinn, a bus driver for the past 12 years at our Northampton depot, abseiled from the Lift Tower in Northampton in aid of Autism May 2017 - April 2018 01604 67 60 60 Concern. Home to the National Abseiling Centre, the Lift Tower is the tallest permanent abseil structure in the world at 400 feet. [email protected] key facts Paul, who has a debilitating fear of heights, undertook the abseil to show his support for the charity. He raised a massive £1,590. disability helpdesk 30.9 million passenger journeys 01604 67 60 60 were made on Stagecoach Midlands services A 100 mile Charity Bike Ride around London and Surrey was undertaken by four friends and colleagues at Stagecoach [email protected] Northampton depot, which raised a magnificent £2,800. The ride Over 19.2 million miles operated was undertaken in aid of Bloodwise, which funds life changing blood cancer research and provides practical and emotional support to within the Stagecoach Midlands region patients and their families.. nationwide bus times 1027 employees As part of the launch of the new Gold 48 route we handed out gold envelopes to guests; one containing a golden ticket which allowed working across all 6 the lucky winner to choose a charity of their choice to receive a £500 Stagecoach Midlands depots donation from Stagecoach. Councillor Witherford, chose Lawrence calls cost 12p per minute plus your phone company's access charge. House a homeless charity. 370 buses operating throughout Northamptonshire The Bus Appeals Body and Warwickshire supporting our staff & the community www.bususers.org we operate in 99.1% service reliability on Stagecoach Midlands services www.stagecoachbus.com.