User Manual for Windows Version 5.0 This document is designed for use online. The Contents and Index sections plus all cross-references are "hot linked." In the Contents section, click the topic, and the topic information appears. In the Index, click the page number. Also, if you click any cross-reference, you will display the topic referenced. This manual was written for use with the Eudora® for Windows software version 5.0. This manual and the Eudora software described in it are copyrighted, with all rights reserved. This manual and the Eudora software may not be copied, except as otherwise provided in your software license or as expressly permitted in writing by QUALCOMM Incorporated. Copyright © 2000 by QUALCOMM Incorporated. All rights reserved. Eudora is a registered trademark of QUALCOMM Incorporated. PureVoice, SmartRate, and MoodWatch are trademarks of QUALCOMM Incorporated. WorldMail is a trademark of QUALCOMM Incorporated. QUALCOMM is a registered trademark and registered service mark of QUALCOMM Incorporated. Microsoft, Outlook, Outlook Express, and Windows are either registered trademarks or trademarks of Microsoft In- corporated in the United States and/or other countries. Adobe, Acrobat, and Acrobat Exchange are registered trademarks of Adobe Systems Incorporated. Apple and the Apple logo are registered trademarks, and QuickTime is a trademark of Apple Computer, Inc. Netscape, Netscape Communicator, and Netscape Messenger are registered trademarks of the Netscape Communica- tions Corporation in the United States and other countries. Netscape's logos and Netscape product and service names are also trademarks of Netscape Communications Corporation, which may be registered in other countries. All other trademarks and service marks are the property of their respective owners. Use of the Eudora software and other software and fonts accompanying your license (the "Software") and its docu- mentation are governed by the terms set forth in your license. Such use is at your sole risk. The Software and its doc- umentation (including this manual), and QUALCOMM's software maintenance and extended maintenance, if applicable, are provided "AS IS" and without warranty of any kind and QUALCOMM AND ITS LICENSORS (HEREINAFTER COLLECTIVELY REFERRED TO AS "QUALCOMM") EXPRESSLY DISCLAIM ALL WAR- RANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT. QUALCOMM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTER- RUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHER- MORE, QUALCOMM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ITS DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE SHALL CRE- ATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SOME JURISDIC- TIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY. UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE, SHALL QUALCOMM, ITS LICENSORS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ITS DOCUMENTATION, EVEN IF QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. In no event shall QUALCOMM's total liability to you for all damages, losses, and causes of action (whether in contract, tort, including negligence, or otherwise) exceed the amount paid for the Software and its documentation. Acknowledgments The Eudora software for version 5.0 was designed and developed by Shrinivas Bairi, Jeff Beckley, John D. Boyd, Rob Chandhok, Sagar Chitnis, Steve Dorner (original author of Eudora), Apul Nahata, Martin Naskovski, Ben Ogdon, Eit- an Pilipski, Raj Pitchaimani, Bill Rhodes, Jim Riley, Keerthi Sundarmurthy, Geoff Wenger, and Dale Wiggins. The software was quality assured by Richard Drew, David Hom, Gwen Huntley, and Jason Miller. This manual was written by Gigi Miller and Armand Rouleau. Thanks to all the users and testers of Eudora, whose suggestions have made it a much better program than it otherwise would have been. About the Name Why the name Eudora? When looking for a name for this new Post Office Protocol mail program, we thought immediately of the title of the short story “Why I Live at the P.O.,” and named the program after the author of the story, Eudora Welty. “Why I Live at the P.O.” can be found in a collection entitled A Curtain of Green and Other Stories (Harcourt Brace & Co.). Ms. Welty’s stories are funny, sad, and fascinating; she’s surely one of the great American writers. August 2000 PM80-48070-5 Contents Introducing Eudora® Email 15 System Requirements 15 What’s New in Eudora Email 5.0 15 Where Do I Find Information? 16 Eudora Quick Start Guide 16 Online Help 17 Context Sensitive Help 17 Help Topics 17 Tip of the Day 18 About Eudora 18 Importing from other Email Programs 18 Importing from Outlook Express 19 Importing from Outlook 98 and Outlook 2000 20 Importing from Netscape Communicator 20 Operating Eudora in One of Three Modes 21 Changing Eudora Modes 22 Registering Eudora 23 Technical Support (Sponsored and Paid modes only) 23 Starting and Quitting Eudora 24 Creating Messages 25 Creating an Outgoing Message 25 Using the Composition Window 25 Title Bar 25 Text Toolbar 25 Message Header 29 Message Body 30 Using Automatic Name Completion (Sponsored and Paid modes only) 30 Setting the Message Priority 31 Requesting a Return Receipt (Sponsored and Paid modes only) 32 Formatting Text (Sponsored and Paid modes only) 33 Text Editing Menu Commands 34 Other Formatting Options 35 Inserting Objects in Message Text (Sponsored and Paid modes only) 35 Attaching a File to a Message 36 Manually Decoding Attachments 37 Attaching a PureVoice™ File to a Message 37 Including a URL in a Message (Sponsored and Paid modes only) 38 Creating a Hyperlink in a Message (Sponsored and Paid modes only) 39 Checking Your Spelling Automatically (Sponsored and Paid modes only) 40 Checking Your Spelling Manually (Sponsored and Paid modes only) 41 Check Spelling Dialog Box 42 Using MoodWatch (Sponsored and Paid Modes only) 45 Using MoodWatch for Outgoing Messages 45 QUALCOMM Incorporated v Contents Using MoodWatch for Incoming Messages 46 Saving a Message for Later Changes 46 Sending Messages and Checking Mail 49 Sending or Queueing a Message 49 Sending a Message Immediately 49 Queueing a Message to Send Later 49 Queueing a Message to Send at a Certain Time 50 Editing a Queued Message 51 Taking a Message Out of the Queue 51 Sending Queued Messages When Checking Mail 51 Sending Messages with Special Server Instructions 52 Using SMTP Authentication 52 Keeping Copies of Outgoing Messages 53 Checking for Incoming Mail 53 Checking for Mail Automatically 53 Checking for Mail Manually 54 Stopping a Mail Check 54 Using Your Password 55 Changing Your Password 56 Receiving and Responding to Messages 57 Receiving New Mail 57 Incoming Message Window 57 Title Bar 58 Toolbar 58 Message Body 59 Printing an Incoming Message 59 Receiving Attachments 59 Specifying an Attachment Directory 60 Editing Incoming Messages 60 Using Active URLs (Sponsored and Paid modes only) 61 Managing Your Mail on the POP Server 61 Leaving Mail on the Server 61 Deleting a Message from the Server 62 Skipping Messages Over a Certain Size 62 Checking for Mail with Special Server Instructions 63 Managing Your Mail on the IMAP Server 64 Downloading Minimal Headers vs. the Full Message 65 Full Message Except Attachments Over _ K 65 Deleting a Message from the Server 66 Resynchronizing an IMAP Mailbox or Folder 67 Refreshing Your List of IMAP Mailboxes and Folders 67 Using IMAP Tasks Offline 68 Replying to a Message 68 Using the Reply Options 68 Reply with Selected Text 69 Forwarding a Message 69 Redirecting a Message 70 Turbo Redirecting 71 Redirect and Signatures 71 QUALCOMM Incorporated vi Contents Sending Rejected Messages Again 71 Using Signatures and Stationery 73 Using a Signature 73 Signature Window 73 Adding a New Signature 74 Modifying a Signature 75 Deleting a Signature 75 Using a Signature in a Message 75 Using Stationery (Sponsored and Paid modes only) 76 Stationery Window 76 Creating New Stationery 77 Modifying Stationery 78 Deleting Stationery 78 Using Stationery in a Message 78 Replying with Stationery (Sponsored and Paid modes only) 79 Using Multiple Personalities (Sponsored and Paid modes only) 81 Using Alternate Email Accounts 81 Personalities Window 81 Adding a New Personality 83 Creating a New Personality 83 Importing Settings to Create a New Account 86 Adding a Personality via the Account Settings Dialog 89 Account Settings Dialog 89 Generic Properties 90 Incoming Mail 92 Modifying a Personality 94 Deleting a Personality 94 Linking a Signature and Stationery to a Personality 95 Selecting a Personality in a Message Header 96 Using a Personality in a Message 96 Working with Mailboxes 99 Opening a Mailbox 99 Understanding the Components of a Mailbox 99 Message Summaries 99 Status Column 101 Priority Column 102 Attachments Column 102 Label Column 102 Sender/Recipient Column (Who) 103 Date Column 103 Size Column 103 Server Status Column 103 Subject Column 103 Displaying and Resizing Columns 104 Using the Mailbox Size Display 104 Message Preview Pane 105 Creating Mailboxes and Folders 106 Creating a Mailbox or Folder Using the Mailbox Menu 107 QUALCOMM Incorporated vii Contents Using the Mailboxes Window 107 Creating a New Mailbox or Folder 108 Renaming a Mailbox or Folder 109 Moving a Mailbox from One Folder to Another 109 Removing a Mailbox or Folder 109 Mailbox and Folder Management: POP vs.