LIHNNK*15 autumn'04 v4 10/12/04 9:28 am Page 1 Items not submitted in time for the notes for publication deadline will be published contributors in the following edition. 1. Articles and news items are Guidelines for contributors are also welcome from all members of Lihnn, available on the Lihnn website. including support staff and staff in higher education institutions. contributions should Lihnn members are actively encouraged to write up accounts be submitted to: of events and courses attended. Articles on new developments and Kathy Turtle, Librarian, projects successfully managed are Lancashire Teaching Hospitals NHS Trust, also welcome. Postgraduate Education Centre, Chorley Hospital, Preston Road, 2. News items and short pieces, Chorley PR7 1PP which can range from factual to amusing, are also welcome. Tel: 01257 245607 Fax: 01257 245623 3. All items can be submitted in print Email: [email protected] or electronic format. Lihnn is on the web via Aditus at www.aditus.nhs.uk. Click on Communities, then please abide by By Profession, to the Lihnn link. the following points: Don’t forget your name, location, title of article and date of article. LIBRARY AND INFORMATION HEALTH All acronyms should be written out in NETWORK NORTHWEST full for the first occasion they are used NEWSLETTER in the text. Please give full details of events, courses and conferences EDITORIAL BOARD attended. This should include: Kathy Turtle (Chair) ■ The name of event and location Lancashire Teaching Hospitals NHS Trust ■ Date of event Rachel Bury University Hospital Aintree ■ Name of organizing or sponsor- Suzanne Kelly ing body Health Care Libraries Unit ■ Details of how support materials Hannah Gray can be obtained (where necessary) Mersey Care NHS Trust ■ Kieran Lamb Full references to any published Fade, Liverpool reports, articles, etc. Design & Print by Heaton Press Ltd Stockport Tel: 0161 442 1771 12 LIHNNK*15 autumn'04 v4 10/12/04 9:28 am Page 2 by Health Libraries, For Health Libraries ISSUE 15 AUTUMN 2004 From Belfast to... Santander? In a truly international issue we experiences of presenting their paper travel to Belfast, Santander, London ‘Integrating National, Regional and Local IN THIS ISSUE and erm... Warrington for conferences, Electronic Resources in a Hybrid Library courses and briefings. Environment’ at The Conference of the Errors and Omissions European Association of Health Information Kathy Turtle 2 The North West was well represented at Libraries (EAHIL). They reveal the main Three Articles from The Health Libraries Group (HLG) themes of the conference to be e-resources Health Libraries Conference: Conference in Belfast. Bernie Hayes and the importance of communication highlights presentations on Lifelong with other partners. For abstracts (posters Health Libraries Conference Learning, Knowledge Sharing and and presentations coming soon) go to Belfast September 2004 Quality standards whilst Sarah Lewis- https://ibio.humv.es/ biblioteca/eahil/ Spice and the City Newton and Joanne Thompson share Bernie Hayes 2 the experience of being presenters as Now to London and a CILIP course Variety is most definitely well as attending sessions on Training, ‘Producing and editing a newsletter’ the spice of life! concept mapping and our very own which Christie’s Collette Gleghorn Sarah Lewis-Newton 4 Rachel Bury’s WebCT and Expertease describes as a very valuable and HLG Conference session, not to mention various extra extremely well delivered session. Sarah Glover 5 curricular activities! East Lancashire’s Sarah Glover describes interesting Last but not least it’s good old Warrington A report from the 9th sessions on both the NLH and Agenda for and for those who missed it and those in Conference of the European Change. Go to www.cilip.org.uk/ need of refreshment (not the Belfast kind!) Association of Health Information Libraries - groups/hlg/conf2004/programme.html read on for a very useful update of From Altamira until now: to view the presentations. September’s LIHNN/HCLU briefing. Information Transference ways Riz Zafar & Anne Webb 6 It seems like all our contributors had a great HLG Conference 2004, not only in Hannah Gray CILIP Workshop formal sessions but around the city too – ‘Producing and Editing I think the photos say it all! a Newsletter’ Colette Gleghorn 9 From Belfast to Santander, Riz Zafar LIHNN/HCLU Briefing Notes and Anne Webb describe their Michele Hilton Boon 10 LIHNNK*15 autumn'04 v4 10/12/04 9:28 am Page 3 Spice a to recognise that they also have a responsibility to share knowledge. We should also take the broad view in relation to professional knowledge - our role is to support lifelong learning, not just workplace learning and practice and we should:- ■ Not forget our professional values ■ Make the time to reflect on our practice ■ Use networks and mentors to help ■ Get involved with research and other initiatives outside the library ■ Share what we learn with others ■ Keep up our core skills and knowledge I find it easy to lose sight of a sense of social responsibility, given the day-to- day demands of work, and I appreciated L-R: Chris Thornton, Melanie Hinde, Helen McEvoy, Katy Woolfenden (behind Helen), This was my first visit to Margaret getting the conference started Mandy Beaumont, & Linda Riley Belfast &, having searched on an idealistic note. in vain for an up-to-date travel guide to the city, I wasn’t Many of the presentations from the quite sure what to expect (but I conference are available to download at definitely didn’t expect to find a www.cilip.org.uk/groups/hlg/conf2004 tree called Brian, more of that later!). /programme.html so I won’t repeat the Errors and I can’t remember what I expected details here, but just pick out the session Omissions from my first HLG Conference that I found most useful, namely Sue either, but my experiences of both Thomas’ presentation on using quality standards to demonstrate effectiveness to In the summer edition of Lihnk Up city and conference were positive, the following errors and omissions thought-provoking and enjoyable. stakeholders and customers. Sue’s occurred: presentation was based on her experiences working to achieve Charter Mark status The Lihnn/HCLU Briefing Notes should have My personal highlight, in terms of the been credited to Norma Blackburn, Michele conference (this year entitled Variety is for the National Assembly for Wales Hilton Boon, and David Stewart the Spice of LIFE), was the Keynote Health Promotion Library. I found this presentation particularly valuable Dawn McGowan’s article on Alzheimer’s speech by Margaret Haines, President of Awareness Week was held at Mersey Care CILIP. Margaret said that we should be because the information presented was Knowledge and Library Sevice, and not developing ourselves, our users and our based on experience gained over time, North Mersey as stated in the editorial. organisations, but we should also take developing a service with an ongoing commitment to making quality “an Apologies from the Editor to all concerned. another look at core values, such as intellectual freedom, and consider the integral part of service delivery, and not impact we can have on our society. We an ‘added extra’”. Some of the practical Kathy Turtle are not very good at coaching our users advice from the presentation-: 2 LIHNNK*15 autumn'04 v4 10/12/04 9:28 am Page 4 e and the City ■ Feedback can come in many guises! ■ Don’t follow us and ignore the ‘informal’ responses on ‘post-it notes’ ‘compliment slips’ etc. These are invaluable! ■ SAVE ALL feedback however received! ■ It takes TIME to achieve regular feedback. I can’t do justice to the presentation here, so take a look for yourself. Wednesday lunchtime arrived all too soon Left to right: David Stewart, Jean Williams, Linda Riley, Steve Glover, Sarah Glover and Mandy Beaumont and I was sorry that I hadn’t had chance to have a proper look at all the poster presentations, but I had lots of food for thought to take away and wish to thank HCLU and LIHNN for giving me the opportunity to attend my first (and hope- fully not my last) HLG Conference. As for Belfast, I will definitely go back. There was an air of calm that I’ve never before experienced in a city and, cliché though it is, the people were really friendly. Belfast City Hall was a great setting for the conference dinner and the open-topped bus tour of the city is a must. LeAnn Rimes’ concert at the Waterfront Hall was In full swing...! excellent (even if it did hold up HLG preparations). And finally… I was delighted to have bumped into one of my long-time idols, Brian Kennedy (the singer, not the tree of the same name spotted by Kieran!). Bernie Hayes 5 Boroughs Partnership NHS Trust Linda Riley and David Stewart 3 LIHNNK*15 autumn'04 v4 10/12/04 9:28 am Page 5 Variety is most definitely the spice of life! Sarah Lewis-Newton, Assistant Librarian Marie Curie Cancer Care I was extremely nervous her team. The talk given by Eve Hollis provided information leaflets on at the prospect of this whose humorous look at teaching different medicinal routes to take. years HLG conference, rang a few bells with those of us She was also put in contact with not only because I did not trying not to laugh when the users roll Marie Curie Nurses, and MacMillan know Belfast well and I had the mouse over the monitor. The high- nurses who provided further information to navigate it on my own, but light of the conference for me was the and choices within the West of because myself and my session given by Anne Parkhill Scotland.