Caring for the Mentally Challenged Operation Manual Concept Note We at Navkshitij Organisation strive to bring effectiveness in all operations. Having systems in place helps to achieve this with ease. It also brings better clarity of thought to everyone, especially when interacting with people outside the organisation. We strongly believe that professionalism in operations helps to better serve the cause of the organisation. Having an Operation Manual as a document will also help us and other organisations working in the same field to run all programs effectively. The Operation Manual will serve as a ready reckoner for everyone concerned. Operation Manual Document History: Name of the Documents Operation Manual Owner Dr. Neelima Desai, Navkshitij Edition Number Edition 2 Created On Modification History Revision 1: Aug 2017 Revision 2: Nov 2018 Revision 3: Confidential www.navkshitij.org 2 Operation Manual Contents CONCEPT NOTE ................................................................................................................................................ 1 DOCUMENT HISTORY: .................................................................................................................................... 2 HUMAN RESOURCES ....................................................................................................................................... 8 Organisational Chart ........................................................................................................................ 8 Recruitment Process at the Organisation ......................................................................................... 9 Joining Process ............................................................................................................................... 10 Induction Process for Employee ..................................................................................................... 11 Induction Process for Volunteers from Abroad ............................................................................... 11 Personnel Policy Document ............................................................................................................ 13 Terms of Employment.................................................................................................................... 13 Working Hours ............................................................................................................................... 14 Office Conduct ............................................................................................................................... 14 Salary and Perquisites .................................................................................................................... 16 Expense and Reimbursements ....................................................................................................... 16 Tours and Travel ............................................................................................................................ 16 Performance Appraisal .................................................................................................................. 16 Leave ............................................................................................................................................. 17 Separation ..................................................................................................................................... 20 Policies for Strategic team .............................................................................................................. 21 JOB DESCRIPTIONS........................................................................................................................................ 22 President ....................................................................................................................................... 22 Treasurer ....................................................................................................................................... 24 Secretary ....................................................................................................................................... 25 Trustee Members........................................................................................................................... 26 Advisory Members ......................................................................................................................... 27 Director ......................................................................................................................................... 28 Superintendent .............................................................................................................................. 30 Public Relations Officer .................................................................................................................. 35 Administration Manager ................................................................................................................ 36 Vocational Training Centre Manager .............................................................................................. 38 Coordinator ................................................................................................................................... 39 Confidential www.navkshitij.org 3 Operation Manual Caregiver ....................................................................................................................................... 41 Housekeeping ................................................................................................................................ 42 Admin Assistant ............................................................................................................................. 43 Kitchen in-charge cum cook ........................................................................................................... 44 Washer man/Washerwoman ......................................................................................................... 45 Peon .............................................................................................................................................. 45 Watchman ..................................................................................................................................... 46 Gardener ....................................................................................................................................... 46 HEALTH AND SAFETY ................................................................................................................................... 47 Safety in the Premises .................................................................................................................... 47 Health Check-ups ........................................................................................................................... 48 Daily and Regular Cleaning ............................................................................................................. 49 Safety Measures during Events ...................................................................................................... 50 Parvati Climbing Competition ........................................................................................................ 50 Monthly One-day Trek ................................................................................................................... 51 Street Play and Walkathon ............................................................................................................. 52 Trekking in the Himalayan Region .................................................................................................. 53 Annual Shopping ............................................................................................................................ 54 Participation in Exhibitions............................................................................................................. 55 Picnics ........................................................................................................................................... 56 Jungle trail ..................................................................................................................................... 57 Sea Shore Picnic ............................................................................................................................. 58 Daily evening walk ......................................................................................................................... 59 ADMINISTRATIVE PRACTICES: .................................................................................................................. 60 Parent Enquiries for Residential Facility.......................................................................................... 60 Application process ........................................................................................................................ 62 Purpose: This process is important for the smooth functioning of the organisation, as the information provided in the application form is useful during the rehabilitation of ........................ 62 Project Review Meetings ................................................................................................................ 74 General Office Management .........................................................................................................