Council of the European Union Brussels, 23 June 2015 (OR. en) 10217/15 TELECOM 151 AUDIO 17 COMPET 316 MI 414 DATAPROTECT 108 COVER NOTE From: Secretary-General of the European Commission, signed by Mr Jordi AYET PUIGARNAU, Director date of receipt: 19 June 2015 To: Mr Uwe CORSEPIUS, Secretary-General of the Council of the European Union No. Cion doc.: SWD(2015) 126 final Subject: COMMISSION STAFF WORKING DOCUMENT Implementation of the EU regulatory framework for electronic communication - 2015 Delegations will find attached document SWD(2015) 126 final. Encl.: SWD(2015) 126 final 10217/15 DG E2B EN EUROPEAN COMMISSION Brussels, 19.6.2015 SWD(2015) 126 final COMMISSION STAFF WORKING DOCUMENT Implementation of the EU regulatory framework for electronic communication - 2015 EN EN Table of Contents 1. MARKET OVERVIEW ........................................................................................... 4 1.1. Indicators ........................................................................................................... 4 1.2. International comparison ................................................................................... 7 1.3. Market developments ........................................................................................ 9 2. MARKET REGULATION ..................................................................................... 10 2.1. Market analysis ............................................................................................... 10 2.2. Access and interconnection ............................................................................. 13 3. BROADBAND PLANS AND FINANCING ......................................................... 14 4. INSTITUTIONAL ISSUES .................................................................................... 14 4.1. The National Regulatory Authority ................................................................. 14 4.2. Authorisation and licences .............................................................................. 15 5. SPECTRUM MANAGEMENT ............................................................................. 17 6. RIGHTS OF WAY AND ACCESS TO PASSIVE INFRASTRUCTURE......... 19 7. CONSUMER ISSUES ............................................................................................. 20 7.1. The European emergency number 112 ............................................................ 20 7.2. Number portability .......................................................................................... 20 7.3. Contractual obligations ................................................................................... 20 7.4. Other consumer issues ..................................................................................... 21 8. UNIVERSAL SERVICE ......................................................................................... 21 9. NET NEUTRALITY ............................................................................................... 23 9.1. Legislative situation ........................................................................................ 23 9.2. Quality of service ............................................................................................ 23 Austria ............................................................................................................................... 24 Belgium ............................................................................................................................. 33 Bulgaria ............................................................................................................................. 46 Croatia ............................................................................................................................... 56 Cyprus ............................................................................................................................... 67 Czech Republic ................................................................................................................. 76 1 Denmark ............................................................................................................................ 85 Estonia ............................................................................................................................... 95 Finland ............................................................................................................................. 104 France .............................................................................................................................. 114 Germany .......................................................................................................................... 125 Greece .............................................................................................................................. 136 Hungary ........................................................................................................................... 148 Ireland .............................................................................................................................. 159 Italy .................................................................................................................................. 169 Latvia ............................................................................................................................... 181 Lithuania .......................................................................................................................... 193 Luxembourg .................................................................................................................... 201 Malta ................................................................................................................................ 212 Netherlands ...................................................................................................................... 222 Poland .............................................................................................................................. 232 Portugal ........................................................................................................................... 243 Romania .......................................................................................................................... 257 Slovakia ........................................................................................................................... 266 Slovenia ........................................................................................................................... 275 Spain ................................................................................................................................ 289 Sweden ............................................................................................................................ 301 United Kingdom .............................................................................................................. 313 Glossary ........................................................................................................................... 326 2 Implementation of the EU regulatory framework for electronic communications — 2015 INTRODUCTION The European Commission’s Digital Agenda for Europe (DAE)1 formed one of the seven pillars of the Europe 2020 Strategy, which set objectives for the growth of the European Union (EU) by 2020. It defined in particular a strategy to take advantage of the potential offered by the rapid progress of digital technologies, in order to generate smart, sustainable and inclusive growth in Europe. The Digital Agenda’s main objective, which is also one of the ten priorities of the new Commission2, is to develop a Digital Single Market. In order to achieve this objective, on 6 May 2015 the Commission adopted a Digital Single Market Strategy3. The strategy, which has a multiannual scope, focuses on key interdependent actions to be taken at EU level. The Strategy is built on three pillars, one of which is the creation of the right conditions for digital networks and services to flourish. This requires well-functioning markets that can deliver access to high-performance fixed and wireless broadband infrastructure at affordable prices. In this regard, the EU’s telecoms rules aim to ensure that markets operate more competitively and bring lower prices and better quality of service to consumers and businesses, while ensuring the right regulatory conditions for innovation, investment, fair competition and a level playing field. In the context of the Digital Agenda Scoreboard, which measures the progress of the European digital economy against specific goals set by the DAE4, the Commission services publish an annual staff working document describing the situation of the European electronic communications market and the state of implementation of the EU regulatory framework for electronic communications5, also in view of the forthcoming review of the telecoms regulatory framework announced in the Digital Single Market Communication. This staff working document complements the quantitative data of the 2014 Digital Economy and Society Index (DESI)6, in particular with regard to connectivity, and looks at a set of key regulatory areas. 1 http://ec.europa.eu/digital-agenda/digital-agenda-europe 2 http://ec.europa.eu/news/eu_explained/140715_en.htm 3 https://ec.europa.eu/digital-agenda/en/news/digital-single-market-strategy-europe-com2015-192-final 4 Here are