PENNSYLVANIA OFFICE OF CONSUMER ADVOCATE ANNUAL REPORT FISCAL YEAR 2019-2020 TANYA J. MCCLOSKEY ACTING CONSUMER ADVOCATE 555 WALNUT STREET 5TH FLOOR, FORUM PLACE HARRISBURG, PA 17101- 1923 717- 783- 5048 800- 684- 6560 (toll free) [email protected] www.oca.state.pa.us /pennoca @pa_oca Office of Consumer Advocate Annual Report for Fiscal Year 2019-2020 Page i __________________________________________________________________________________________________ TABLE OF CONTENTS INTRODUCTION .......................................................................................................................... 1 ELECTRIC: UTILITY-SPECIFIC PUC PROCEEDINGS ............................................................. 7 Blue Pilot Energy, LLC .............................................................................................................. 7 Citizens’ Electric Co. of Lewisburg .......................................................................................... 10 Duquesne Light Co. ................................................................................................................. 11 FirstEnergy Corp. (Met-Ed, Penelec, Penn Power and West Penn) ....................................... 12 PECO Energy Co. – Electric ................................................................................................... 15 PPL Electric Utilities Co. .......................................................................................................... 18 Respond Power, LLC .............................................................................................................. 19 Transource PA, LLC ................................................................................................................ 20 UGI Utilities, Inc. – Electric Division ........................................................................................ 21 Verde Energy USA, Inc. .......................................................................................................... 22 Wellsboro Electric Co. ............................................................................................................. 22 NATURAL GAS: UTILITY-SPECIFIC PUC PROCEEDINGS ................................................... 23 Columbia Gas of Pennsylvania, Inc. ....................................................................................... 23 PECO Energy Co. – Gas ......................................................................................................... 24 Peoples Gas Co. ..................................................................................................................... 24 Peoples Natural Gas Co. ......................................................................................................... 26 Philadelphia Gas Works .......................................................................................................... 26 UGI Utilities, Inc. – Gas Division ............................................................................................. 28 Valley Energy, Inc. .................................................................................................................. 29 TELECOM: UTILITY-SPECIFIC PUC PROCEEDINGS ............................................................ 30 Bentleyville Communications Corp. ......................................................................................... 30 Citizens Telephone Co. of Kecksburg ..................................................................................... 30 Consolidated Communications of Pennsylvania Co. ............................................................... 31 Frontier Communications Breezewood ................................................................................... 31 Frontier Communications Canton ............................................................................................ 31 Frontier Communications Commonwealth .............................................................................. 31 Office of Consumer Advocate Annual Report for Fiscal Year 2019-2020 Page ii __________________________________________________________________________________________________ Frontier Communications Lakewood ....................................................................................... 32 Frontier Communications Oswayo River ................................................................................. 32 Frontier Communications Pennsylvania .................................................................................. 32 Hickory Telephone Co. ............................................................................................................ 32 Ironton Telephone Co. ............................................................................................................. 32 Lackawaxen Telecommunications Services, Inc. .................................................................... 32 Marianna & Scenery Hill Telephone Co. ................................................................................. 33 TDS Telecom/Mahanoy & Mahantango Telephone Co. .......................................................... 33 TDS Telecom/Sugar Valley Telephone Co. ............................................................................ 33 The North-Eastern Pennsylvania Telephone Co. .................................................................... 33 United Telephone Co. of Pennsylvania d/b/a CenturyLink ...................................................... 33 Verizon North LLC ................................................................................................................... 34 Verizon Pennsylvania LLC ...................................................................................................... 35 Windstream Buffalo Valley, Inc. .............................................................................................. 35 Windstream Conestoga, Inc. ................................................................................................... 35 Windstream D&E, Inc. ............................................................................................................. 35 Windstream Pennsylvania, LLC .............................................................................................. 35 WATER & WASTEWATER: UTILITY-SPECIFIC PUC PROCEEDINGS ................................. 36 Aqua Pennsylvania Wastewater, Inc. ...................................................................................... 36 Artesian Water Pennsylvania .................................................................................................. 39 Audubon Water Co. ................................................................................................................. 40 David and Diane Miller Water Co. ........................................................................................... 41 Hidden Valley Utility Services - Water and Wastewater .......................................................... 42 Indian Springs Water Co. ........................................................................................................ 43 James Black Water Co. ........................................................................................................... 44 Newtown Artesian Water Co. .................................................................................................. 45 North Heidelberg Sewer Co. ................................................................................................... 46 Pennsylvania-American Water Co. - Water Division ............................................................... 47 Pennsylvania-American Water Co. - Wastewater Division ...................................................... 48 Pittsburgh Water and Sewer Authority .................................................................................... 49 School House Village - Water Division .................................................................................... 52 Office of Consumer Advocate Annual Report for Fiscal Year 2019-2020 Page iii __________________________________________________________________________________________________ SUEZ Water Pennsylvania, Inc. .............................................................................................. 53 Twin Lakes Utilities, Inc. .......................................................................................................... 53 Winola Water Co. .................................................................................................................... 54 GENERIC PUC PROCEEDINGS: ELECTRIC .......................................................................... 55 Energy Efficiency & Conservation Programs (Phase IV) ........................................................ 55 GENERIC PUC PROCEEDINGS: NATURAL GAS .................................................................. 55 “Gas on Gas” Competition ....................................................................................................... 55 GENERIC PUC PROCEEDINGS: TELECOM ........................................................................... 57 Chapter 63 and 64 ................................................................................................................... 57 Pole Attachments .................................................................................................................... 57 GENERIC PUC PROCEEDINGS: CONSUMER ADVISORY COUNCIL .................................. 58 Consumer Advisory