Ref. Ares(2015)5384492 - 26/11/2015 PREFACE MAIN DEVELOPMENTS IN THE POSTAL SECTOR (2008-2010) PART B: COUNTRY FICHE APPENDIX | 29 NOVEMBER, 2010 PREFACE Authors: Henrik B. Okholm, Ph.D., Project Manager, Marcin Winiarczyk, Anna Möller, Claus Kastberg Nielsen, Ph.D., quality assurer. Client: DG MARKT Date: 10 November, 2010 Contact: SANKT ANNÆ PLADS 13, 2nd FLOOR | DK-1250 COPENHAGEN PHONE: +45 2333 1810 | FAX: +45 7027 0741 WWW.COPENHAGENECONOMICS.COM PREFACE TABLE OF CONTENTS Chapter 16 Lithuania .......................................................................................... 150 Chapter 1 Austria .................................................................................................. 7 Chapter 17 Luxembourg ..................................................................................... 158 Chapter 2 Belgium .............................................................................................. 18 Chapter 18 Malta ................................................................................................ 168 Chapter 3 Bulgaria .............................................................................................. 28 Chapter 19 Netherlands ...................................................................................... 179 Chapter 4 Cyprus ................................................................................................ 36 Chapter 20 Poland .............................................................................................. 189 Chapter 5 Czech Republic ................................................................................... 43 Chapter 21 Portugal ............................................................................................ 198 Chapter 6 Denmark............................................................................................. 52 Chapter 22 Romania ........................................................................................... 210 Chapter 7 Estonia ................................................................................................ 62 Chapter 23 Slovakia ............................................................................................ 218 Chapter 8 Finland ............................................................................................... 69 Chapter 24 Slovenia ............................................................................................ 229 Chapter 9 France ................................................................................................. 78 Chapter 25 Spain ................................................................................................ 240 Chapter 10 Germany ............................................................................................. 88 Chapter 26 Sweden ............................................................................................. 248 Chapter 11 Greece ................................................................................................. 99 Chapter 27 United Kingdom .............................................................................. 257 Chapter 12 Hungary ........................................................................................... 110 Chapter 28 Iceland .............................................................................................. 267 Chapter 13 Ireland .............................................................................................. 121 Chapter 29 Liechtenstein .................................................................................... 276 Chapter 14 Italy .................................................................................................. 130 Chapter 30 Norway ............................................................................................. 282 Chapter 15 Latvia ................................................................................................ 140 Chapter 31 Switzerland ....................................................................................... 292 PREFACE tion and completition of our report. In such instances, we have added footnotes to explain any developments which have since taken place, but have not initiated a new round of contact to NRAs, ministries and NPOs. PREFACE We are grateful for the support and interest we have received from the various stake- holders and for the constructive discussion with the project team at DG Internal Market. Copenhagen Economics has been commissioned by DG Internal Market to conduct a study of the main developments in the postal market from 2008 to 2010. The project team at Copenhagen Economics consisted of partner and project man- ager, Ph.D. Henrik Ballebye Okholm, economist Marcin Winiarczyk, economist The study consists of two parts. This is Part B, which contains the consolidated Anna Möller and quality assurer managing director, Ph.D. Claus Kastberg Nielsen. country fiches with a comprehensive set of indicators for each country. The sepa- The team also received excellent support from colleagues at Copenhagen Economics rately available Part A contains the main text. and from research assistants Kristoffer Bjärkefur, Andreas Bjerre-Nielsen and Hanna Hedlund. The collection of data included in this Part involved a significant amount of work. The team at Copenhagen Economics contacted all regulatory authorities, ministries Stockholm, 10 November, 2010 and national postal operators in all 31 countries. Following the receipt of the initial responses all respondents were invited to review the consolidated versions of country Henrik Ballebye Okholm fiches to ensure data integrity. The new information was continuously updated and Partner, Ph.D. published on a dedicated website. We have also interviewed a large number of stake- holders, including competitor postal operators based in 5 EU countries; large inter- Stockholm, 10 November, 2010 national postal operators; express carriers; representatives of trade unions; mailers’ as- sociations; international postal organisations, (incl. the UPU and the IPC), selected Henrik Ballebye Okholm NRAs and NPOs.. Moreover, we have reviewed a large amount of publicly available Partner, Ph.D. sources, including all previous studies in the “Main Developments” series; the aca- demic literature; EU and national case law repositories, and annual corporate reports. The data we report on has been collected during the first half of 2010. In some cases this means that new legislation has been passed in the time between the data collec- The country fiches are structured according to the following format Indicator x.4.2 NRA human and financial resources Indicator x.4.3 NRA independence X – refers to the country number in the study. Indicator x.4.4 Complaint handling – appeal from NRA decisions Indicator x.4.5 Enforcement of competition rules by NRA and cooperation with Section x.1 Country facts and main sectoral indicators NCA Indicator x.1.1Country facts Indicator x.4.6 Regulation of user protection procedures and remedies Indicator x.1.2 Volume of items delivered by segment in total market, millions of Indicator x.4.7 Main issues of discussion between NRA and USP items Indicator x.4.8 NRA relations with customer associations Indicator x.1.3 Revenues from segments in total market, millions of Euro Section x.5 Market structure and competition Section x.2 Regulatory framework andpractices Indicator x.5.1 Information about the incumbent Indicator x.2.1 National regulatory framework Indicator x.5.2 Incumbent profits, 2009, national currency Indicator x.2.2 Regulation of services based on new technologies Indicator x.5.3 Mail market segmentation Indicator x.2.3 VAT treatment of postal services Indicator x.5.4 Sum of market shares of 3 main competitors (excl. incumbent) Indicator x.2.4 Services ensured as universal services under national law Indicator x.5.5 Mergers and acquisitions of incumbent since 2007 Indicator x.2.5 Mechanisms to ensure provision of universal service Indicator x.5.6 New entrants since 2008 Indicator x.2.6 Legal mechanisms to ensure quality of universal service Indicator x.5.7 Cross border mail Indicator x.2.7 Financing the net cost of universal service Indicator x.5.8 Presence and role of mail consolidators in the market Indicator x.2.8 Cost of universal service obligation and method for its calculation Indicator x.2.9 Authorisation/licensing for services within and outside universal ser- Section x.6 Structure of market demand vice area Indicator x.6.1 Revenues and volumes generated by consumers vs. business custom- Indicator x.2.10 Access to postal infrastructure ensured by Member States ers in 2009, national currency, millions of items Indicator x.2.11 Involvement in competition cases since 2007 Indicator x.6.2 Growth rate in revenues and volumes generated by consumers vs. business customers between 2008-2009 Section x. 3 Regulation of prices and accouting Indicator x.6.3 Revenues and volumes generated by consumers vs. business custom- Indicator x.3.1 Method of price regulation ers in 2008, national currency, millions of items Indicator x.3.2 Accounting requirements Indicator x.6.4 Trends in mail substitution Indicator x.3.3 Cost accounting system of the USP Indicator x.6.5 Effect of the financial crisis on revenues in 2009 Indicator x.3.4 Promoting access to and affordability of postal services Section x.7 Price performance Section 4 Role of NRA Indicator x.7.1 Standard public tariffs, 2005-2009, national currency Indicator x.4.1 NRA powers Section x.8 Social and consumers