CORPORATE SU S TAINABILITY R E P O R T 2 0 1 0 1 Letter from the CEO and Corporate Sustainability Officer . 4 Why Now? .................... .........................................................................................7 What Is ‘Sustainability’? . 7 How Do We Set Priorities? . 7 Communication and Benchmarking ............................................................................................8 Providing Suggestions and Learning More . 8 What’s Our Motivation? . 11 Introduction . 11 Vision 2020 .............................................................................................................11 Challenges ..............................................................................................................12 Opportunities . 13 Integrated Resource Plan .......................................................................................................13 Sustainability Performance Summary ............................................................................................16 Who Is CPS Energy? . 25 Core Values and Purpose . 25 CPS Energy Board of Trustees . 27 Leadership..................................................................................................27 Awards .................................................................................................................27 Services We Provide . 27 Customer Accounts . 28 Our Electrical System . 28 Electric Generation . 28 Energy Output . 28 Coal ...........................................................................................................28 Nuclear Energy — South Texas Project . 30 Natural Gas Energy Generation . 31 Commitment to Renewable Energy . 31 Wind — Purchased Power . 31 Landfill Gas — Purchased Power .. 31 Solar — Purchased Power .. 31 Electricity Transmission System . 32 Electricity Distribution System . 32 Natural Gas Transmission and Distribution . 32 Supply Pressure System . 32 Distribution System . 33 Electricity Availability and Reliability . 33 Outage Frequency and Duration . 33 Disaster Management — The CPS Energy Business Continuity Program . 33 External Stakeholders . 35 Who Are Our External Stakeholders? . 35 Customer Input and Involvement . 35 Contributing to a Healthy Community . 36 Community Outreach Programs . 37 Mission Road Power Plant Redevelopment. 39 Customer Relationships . 41 Customer Communication and Information Services . 41 Customer Service Goals . ..