3 BuIlDIng youR tomoRRow toDay 2011 Doosan Infracore Sustainability Report 4 Doosan Infracore enhances quality of life and creates value for the future through its Infrastructure Support Business that encompasses construction equipment, machine tools, and engine. At Doosan Infracore, sustainability management begins with communication. By communicating with a wide variety of stakeholders, Doosan Infracore is moving to- ward a new horizon of harmony and coexistence with the environment. To this end, we enhance corporate value by identifying opportunities and risks in advance, and estab- lish strategies to promote sustainable growth. Furthermore, we disclose our activities and future plans to create a more transparent enterprise. aBout thIS RepoRt This is Doosan Infracore’s second Sustainability China Special Section China is a strategically Report, which Doosan publishes to disclose man- important region for Doosan Infracore. This year’s agement activities and communicate with stake- report contains a “China Special Section” to in- holders in a transparent manner. While the report troduce sustainability management activities and focuses on the company’s activities from January achievements undertaken in China to our various 1st, 2011, to December 31st, 2011, it also contains stakeholders. We plan to expand the scope of the information from outside this reporting period. report to all our overseas operations in line with The report deals mainly with domestic operations our status as a global company. (Seoul, Incheon, Changwon, Gunsan, Suji, Ansan) but also includes activities and achievements in additional Information and Contacts our overseas locations. Please visit our website (www.doosaninfracore. com) for additional information. For further principles and guidelines details, please refer to the contact information This report was prepared based on the Global Re- below. porting Initiative G3.1 Guidelines. In addition, key issues were identified based on the AA1000SES, Sustainability management team, a global standard for stakeholder consulta- Corporate Center, Doosan Infracore tion. Furthermore, the report referred to the Doosan Tower 20~27F, 275 Jangchungdan-ro, Jung-gu, international standard on social responsibility— Seoul, 100-730, Korea ISO26000—which was used in collaboration with the GRI Index. To enhance credibility and quality, Tel 82-2-3398-2151 the report received third-party verification by E-mail [email protected] PwC. Additional details on verification results can be found in the third-party statement provided on page 80. 2011 Report Features Frame Change This year, to ensure Doosan Infra- core’s sustainability efforts are delivered in a more systematic manner, each segment has been orga- nized into three sections—Approach, Performance, and Plan. Moreover, the report offers executive interviews in each segment to enhance credibility and highlight the commitment of our management in pursuing sustainability management. 2011, Doosan Infracore was added to the DJSI Asia Pacific Industrial Engineering section for the first time. 5 The cube on the cover of the report takes its form from the three rectangles of the Doosan Group logo and represents the building blocks that are constructing the future. It symbolizes the achievements of “Today” which are the stepping stones for Doosan Infracore’s continued growth and embodies all Doosan Infracore activities that contribute in building the infrastructure of the world, enhancing the quality of life for mankind and creating value for the future. ContentS - About This Report 56 Corporate Responsibility to our - 2011 Sustainability Management Stakeholders Highlights 58 Executive Interview - Response to 2010 Third-Party 59 Key Issues and Performance Recommendations 60 Mutual Growth with our Business 02 CEO Message Partners 63 Social Contribution 06 Company overview & Sustainability management 66 Doosan Infracore China 06 Company Profile 67 About of Doosan Infracore China 08 Business Areas 68 Management in a Responsible 12 Globalization Manner 16 Corporate Governance & 70 Respect for People & Environment Risk Management 73 Corporate Responsibility to our 18 Sustainability Management Stakeholders - Sustainability Management Assessment 76 appendix - Stakeholder Engagement 77 Sustainability Management - Creation and Distribution of Performance Economic Value 80 Independent Assurance management in Report a Responsible 24 management in a 82 GRI G3.1/ISO 26000 Index manner Responsible manner 86 Membership Status in 26 Executive Interview Organizations and Associations 27 Key Issues & Performance 86 Acknowledgements 28 Improving Value for Customers 24 - Developing World-Class Products - Sustained Innovation Respect for people - Customer Satisfaction & environment 34 Realizing Ethical Management - Ethical Management - Fair Trade Voluntary Compliance 36 Respect for people & environment 36 38 Executive Interview 39 Key Issues and Performance 40 Promoting Employee Value Corporate - Talent Management: People are Responsibility to the Future our Stakeholders - Human Resource Development - An Exciting Organizational Culture 56 - Harmonious Labor-Management Relations 48 Environment, Health and Safety - EHS Management - Climate Change Response - Pollutant Management - Health and Safety 6 2011 SuStaInaBIlIty management hIghlIghtS exceptional economic growth and Financial Soundness In 2011, Doosan Infracore achieved KRW 463 billion in sales (consolidated basis), a 13% increase compared to the previous year. The con- struction equipment business posted record-high sales, marking a 9% sales increase on the back of a sharp recovery in the North American market, continued high growth in emerging markets, and a European market recovery in the first half of the year. Moreover, in November Doosan Infracore so- lidified its financial soundness, raising $2.2 billion to refinance the purchase of Bobcat, completing the large-scale refinancing plan. mutual growth with Business partners Doosan Infacore contributed to strengthening partner companies’ competitiveness in technology and quality by sharing our advanced management tech- niques, technological capabilities, and global capacities. Furthermore, by extending financial sup- port and bolstering communication, we established sustainable partnerships, enabling us to realize mutual growth with our partners. Led by the Equipment Industry Mutual Growth Promotion Founda- tion, we also expanded support to help small and midsize equipment partners enter overseas mar- kets, which led SMEs to attain stronger competitiveness in the global market. Construction of Second production Base in China Doosan Infracore completed construction of its second production base, the Suzhou plant, after making investments of KRW 72.9 billion since 2007. To meet the rapidly growing demand of compact excavators, the new plant is dedicated to produc- ing compact excavators weighing 8 tons or less and has a capacity to roll out 9,800 excavators a year. Doosan Infacore plans to grow its presence in the Chinese and global markets through a two- pillar approach building on the new Suzhou plant and the existing Yantai plant—which is the market leader in cumulative unit sales in China. Korea-eu/Korea-uS FTA Response System In 2011, we launched an FTA Country of Origin Manage- ment system, the first within the Doosan Group, that is ahead of competitors. The system is designed to enable the company to respond effectively to the ratified Korea-EU FTA and the Korea-US FTA. By es- tablishing an International Trade and Customs (ITC) Team, we are equipped with a management system that will enable us to maximize the benefits and minimize the risks associated with FTAs. added to Dow Jones Sustainability Index (DJSI) asia pacific In the DJSI assessment results an- nounced through local and foreign media on September 8th, 2011, Doosan Infracore was added to the DJSI Asia Pacific Industrial Engineering section for the first time. This follows the company’s first-ever addition to the DJSI Korea in 2010. Doosan Infracore has been recognized as a sustainable company that ranks among the top 20% of the top 600 companies in Asia. The DJSI is a global index jointly developed by SAM of Switzerland and Dow Jones in the U.S. that evaluates and assesses the financial, social, and environmental value of companies. Selected as a great place to work On November 10th, 2011, Doosan Infracore received the grand prize in the manufacturing category in “GWP Korea’s 100 Best Companies to Work for in Korea.” The company received high recognition for operating systematic and diverse human resource develop- ment programs, realizing a healthy organizational culture based on the participation of all employ- ees, and operating a wide range of employee benefits and welfare programs that promote work-life balance. We also were selected as a top company in labor management relations for outstanding achievements at the Gunsan and Changwon plants. Doosan Infracore China wins “Social Responsibility excellence” award for Four Consecutive years Doosan Infracore China received the “Social Responsibility Excellence” award for four consecutive years at the China “Yantai Development Zone Economic Work Conference” held at the government auditorium in the Yantai Development Zone on January 31, 2012, for its contribution to the economic and social development of the Development Zone as well as continuous social contribution activities in China since 2001. Doosan Infracore will continue to contribute to China’s infrastructure