May 12, 2020 BUSINESS EXCELLENCE NEWSLETTER Tata Unistore, Titan and AirAsia India share best practices in Net Promoter Score with Infiniti Retail Infiniti Retail wanted digital solutions for their NPS results and approached TBExG for processes in the Tata Group. TBExG identified practices in Tata Unistore, AirAsia India and Titan and facilitated knowledge-sharing sessions Tata Steel leverages TBExG’s professional services firm membership with APQC to get its KM framework benchmarked Tata Steel has been selected for the 2020 honours list for ‘Excellence in Knowledge Management’ by APQC. It recognises companies worldwide for systems and processes implemented as a part of their knowledge competency framework. Tata Steel is among 10 global organisations named for the prestigious award this year 25 Tata companies get insights into customer analytics through a TNF India - West session TNF India - West conducted a session on Customer Analytics in Mumbai. Around 70 representatives from 25 Tata companies attended the session. Tata as well as non- Tata companies, through various presentations, threw light on what they are doing in this area, their experiences and latest trends Titan shares its practice on Leadership EDGE Wednesday Webinars Development & Talent Management with Tata AIG Practice Dates Timings Leadership Series: Tata AIG wanted to benchmark its Leadership Development 1500 -1600 IST/ Rajesh Gopinathan, 13 May 2020 and Talent Management practices against a leading 1030 -1130 BST CEO, TCS organisation in the group. Based on this request, TBExG recommended best practices from Titan on this subject. SAP - HR Best 1500 -1600 IST/ 20 May 2020 These practices from Titan were identified during the TBEM Practices 1030 -1130 BST Assessments of 2017 and 2018. The workshop was also attended by employees from The Indian Steel & Wire Products, Military Strategy: 1500 -1600 IST/ Corporate 27 May 2020 Tata AutoComp and Tata Metaliks, since they had shown 1030 -1130 BST interest in a similar subject Applications by TMTC To send us your feedback and suggestions, click here. To unsubscribe from the Business Excellence Newsletter, click here. Strictly for internal circulation among Tata group companies. Visit tatabex.com for more updates.