AAA COOPER TRANSPORTATION 2009/2010 SERVICE GUIDE Our Commitment To You...Safety, Service and Value Red Dove, founder of Dove Truck Lines, with wife, Sybil (right), 1935. AAA COOPER TRANSPORTATION is a family owned and operated trucking company. It all started in the 1920s, when the founder, John H. “Red” Dove, hauled logs and lumber with mules, oxen and Model-T Ford trucks. He labored his way through the 20’s and the Great Depression by the sweat of his brow and started his own one man trucking operation in Dothan, Alabama in 1932. He hauled pulpwood and cotton to market, then backhauled flour and produce at a time when paved roads were rare and bridges were scarce. In 1935, Red Dove founded Dove Truck Lines and the fleet grew to five trucks. He purchased P.C. White Truck Lines and formed AAA Motor Lines in 1955. Sons Earl and Mack joined the firm between 1957 and 1959 with degrees in Transportation from the University of Tennessee. The family freight heritage continues today with Mack’s son, Reid Dove, serving as President and COO. Red Dove developed a work ethic that was second to none. It was based on going the extra mile, not just to get the job done, but to get it done right every time. His gritty personal drive, dedication and unwavering commitment to quality service is a heritage that has been passed down to every AAA Cooper employee. 1 FROM RED DOVE’S MODEST BEGINNINGS as a one man trucking operation, AAA Cooper has SYSTEM established itself as one of the most innovative, ROUTE service oriented carriers in the industry. The company has grown and expanded its coverage MAP area continuously throughout its history. In 1969, AAA Motor Lines purchased Cooper States Transfer Company. In 1973, Earl and Mack Dove served and bought their father’s share of the business and terminal merged the two companies. The result was called locations. AAA Cooper Transportation (ACT). Through the purchase of other companies and expanding its own terminal network, the company continued its rapid growth. Today, Red Dove’s single truck has evolved into a company of over 5,000 employees at 81 service centers, all prepared to deliver individual attention to your shipping needs. Team spirit, years of experience and a superbly maintained fleet provide safe, efficient and courteous service to our valued customers. All of us at AAA Cooper embrace Red Dove’s tradition of going the extra mile, across the south and far beyond. AAA Cooper terminal Port city with AAA Cooper terminal Port city with AAA Cooper terminal nearby Future expansion for Kentucky 2 For many years, the AAA Cooper patch has been worn on drivers’ uniforms as a symbol of pride and commitment. CONTENTS 1A HERITAGE OF HARD WORK 2SYSTEM ROUTE MAP 4A FUTURE OF EXCELLENCE 5INFORMATION TECHNOLOGY 6A TRADITION OF TEAMWORK 7QUALITY 8SAFETY 9GUARANTEED SERVICES / DEDICATED SERVICES 10 PORT SERVICES 11 INTERNATIONAL SERVICES 15 TRAILER LOAD BROKERAGE 16 PARTNER CARRIERS 18 BILL OF LADING 20 CANADA BORDER PASS 22 GUARANTEED SERVICE RULES 23 HOW TO DETERMINE DENSITY AND LABELING 24 POINTERS FOR EFFECTIVE PACKAGING 25 NMFC DISPOSITION OF FREIGHT CLAIMS 28 LOSS AND DAMAGE CLAIM FORM 29 FULL VALUE COVERAGE 30 ZIP CODE DIRECT SERVICE 31 TERMINAL LISTINGS 33 STATES SERVICE GUIDE SECTION • ALABAMA |33 • LOUISIANA |59 • PUERTO RICO |88 • ARKANSAS |39 • MINNESOTA |65 • SOUTH CAROLINA |89 • FLORIDA |45 • MISSISSIPPI |69 • TENNESSEE |93 • GEORGIA |51 • NORTH CAROLINA |75 • TEXAS |97 • ILLINOIS |56 • OHIO |83 • KENTUCKY |58 • OKLAHOMA |84 3 Drivers utilize handheld computers to access their daily manifest, update delivery information and receive afternoon pickups. IN 1929, Red Dove probably thought the new Model A Ford, with its increased horsepower and better fuel economy, was a substantial advance in technology over the Model T. Now if he only had some infrastructure to go along with it, like a few more bridges and another paved road or two. Today, technology means more than having a tip-top fleet of trucks and trailers. Technology means information and communication. AAA Cooper has Advanced technology in 1967 meant using a invested heavily in building and enhancing its technological Teletype machine. Red Dove tries his hand at infrastructure. Our performance depends on it; and most sending a message to importantly, our customers expect it. one of his many valued customers. Our recently updated website allows customers to tap into our network and access information. Many functions can be performed online without ever picking up the phone. Shipment tracking, rate quotes, service times, pickup request entry and bill of lading entry are but a few. Red Dove would undoubtedly be overwhelmed by the information technology we now depend on. But, no stranger to innovation, you can bet he would have warmly welcomed all of this electronic magic if it improved his customers’ overall satisfaction. 4 Sybil and Red Dove, circa 1937. ADVANCED INFORMATION TECHNOLOGY In addition to reliable, on-time delivery of your freight, you can also count on AAA Cooper Transportation for fast and accurate delivery of information concerning every aspect of your shipment. We utilize a wide variety of the industry’s most advanced computer hardware, software, and communications technology to enable us to tell you exactly what you need to know, when you need to know it. AAA Cooper’s extensive computer net- Imaged Documents: The ACTION System (AAA Cooper works allow for information to flow freely within the Transportation Images Online Network) has been estab- company and outside to our customers. Here is a brief lished to help meet the informational needs of our cus- overview of some of our electronic assets: tomers and employees for imaged data. The speed of delivering documents, and the visual • IBM iSeries computer for optimal availability and quality compared to microfilm, have been vastly easy information access. improved thanks to the use of the very latest imaging • Extensive corporate network for high speed technology. Signed delivery receipts and Bills of Lading information flow with redundancy. are now scanned and stored on optical media. These doc- • Computerized city pickup and delivery route uments can be transmitted to your fax machine within optimization software. minutes of your request via the internet track option or • Handheld computer-equipped local drivers for from our customer service. Future use of image technol- real-time shipment information collection. ogy will apply to other critical documents as needed. • Computerized cross dock systems to speed Rate Programs with Bill of Lading and Service Map: If shipment handling more accurately. your personal computer is IBM compatible, you now • Timely document imaging for bill of lading and have the ability to rate your own shipments through the proof of delivery. convenience of our rate programs. The programs use • Enhanced website for shipment tracking, pickup AAA Cooper Transportation’s current standard class request entry, bill of lading entry, rate quotes, rates subject to discount rates apply to both Interstate service time, document viewing and other func- and Intrastate shipments for the AAA Cooper service tions at www.aaacooper.com. areas. Rate programs are continually enhanced to • Tracing reports daily by FAX or E-Mail. provide additional functionality. • Rate diskettes or cd’s with bill of lading creation. Pickup Requests: You can now conveniently schedule Also, downloadable from website. pickup requests online via your web browser. Simply fill • Customized service time reports by E-Mail. out our Pickup Request form. Electronic Data Interchange (EDI): By transmitting data Transit Time: You can get a variety of transit time infor- electronically we have eliminated a mountain of paper- mation from our online Transit Time Tools. work and greatly reduced the chance of data errors. To Computerized Dispatch and Pickup: AAA Cooper put it simply, EDI makes both AAA Cooper and our Transportation’s largest terminals are all equipped with customers more efficient. state-of-the-art computer systems that enable us to pro- EDI can benefit you in several ways. Statements and vide you with the most accurate and efficient service invoices, for example, can be electronically transmitted available. Special shipping instructions and scheduled from our computer to yours, thus eliminating time-con- pickups are maintained in these systems. The computers suming, error-prone paper shuffling. Shipment status determine the optimum pickup and delivery routes for reports, including locations and condition, can be updat- shipments. Trucks with onboard computers can commu- ed and transmitted electronically for up-to-the minute nicate with the local freight terminal to send and receive information. Time and errors associated with payment continuous updates of vital shipment information allow- processing can be dramatically reduced by electronic ing for real-time reporting of delivery information. This transmission of payment information. And to further information is updated real-time into AAA Cooper improve the accuracy of billing we are using EDI for Bill Transportation’s tracking option via the internet. of Lading information. 5 “Team ACT” spells out the AAA Cooper logo. January, 1983. Teamwork and superior AAA COOPER TRANSPORTATION owns, operates and main- customer service earned tains substantial assets in trucks, trailers and facilities. An AAA Cooper the 2007 NASSTRAC Carrier of impressive array of electronic technology is capable of the Year Award in the Regional-Southeast incredible results. However, this is a service-intensive Category. industry that requires people who care about what they do. Without a doubt, our people are our greatest resource. People do remarkable things here. They use their minds and experience to find innovative solutions. They rely on one another’s knowledge and expertise to improve efficiency and customer satisfaction. A culture of teamwork thrives. Technicians take pride in their knowledge of the latest fleet maintenance techniques.