STRATEGIC TECHNOLOGY PLAN FLORIDA STATE COLLEGE Robert J. (Rob) Rennie, Ph.D. 2007 STRATEGIC TECHNOLOGY PLAN Florida State College This document is the Strategic Technology Plan for Florida State College. The purposes of this strategic plan are to ensure the continued growth and advancement of the College’s technology environment, maintain its leadership position, and continue the establishment of a dominant competitive advantage in the higher education market-space. Dr. Rob Rennie January, 2007 WWW.TECHTEAM.FSCJ.EDU Foreword .......................................................................................................................................................9 Introduction ................................................................................................................................................11 Executive Summary .....................................................................................................................................15 Chapter 1 | Technology and higher education: The Future ......................................................................17 Introduction ....................................................................................................................................17 Technology Trends ..........................................................................................................................18 Social and Behavioral Trends ..........................................................................................................25 Political and Economic Trends .........................................................................................................27 Timelines ........................................................................................................................................29 Conclusions ....................................................................................................................................31 Chapter 2 | Technology Strategy .............................................................................................................33 Purpose ...........................................................................................................................................33 Perspective ......................................................................................................................................33 Initiatives-Based Planning: Empowerment, Technology, and Innovation ..........................................38 Technology Rich Environment: The Enablement Model ...................................................................39 An Agile Architecture: Multiple Platforms ........................................................................................40 Strategy Simplified: Ten Points that will Drive Success .....................................................................40 Summary of Strategy .......................................................................................................................42 Chapter 3 | Technology Vision ................................................................................................................45 Vision Statement .............................................................................................................................45 Mission Statement ...........................................................................................................................45 CIO’s Charge Statement ..................................................................................................................45 Technology Goal 1: Achieve and Maintain an Educational Focus ....................................................45 Technology Goal 2: Technological Leadership and Value Creation ..................................................47 Technology Goal 3: Technological and Organizational Agility ........................................................48 Summary of Vision ..........................................................................................................................50 Chapter 4 | Technology Architecture ......................................................................................................51 TABLE OF CONTENTS 3 Enablement Model ..........................................................................................................................51 Information Levels and Functions Model ........................................................................................53 Comprehensive Technology Vision ..................................................................................................54 Next Generation Technology ...........................................................................................................55 SOA Architecture ............................................................................................................................56 Next Generation Technology Deployment Model ...........................................................................57 Chapter 5 | Management and Structure .................................................................................................59 CIO’s Office ....................................................................................................................................59 Educational Technology and Research ............................................................................................60 Technology Operations ...................................................................................................................67 Management and Structure Summary ..............................................................................................68 Chapter 6 | Strategic Technology Initiatives ............................................................................................71 Chapter 7 | Collegewide Initiatives Related to Technology .....................................................................87 Goal One: Prepare Students for Distinctive Success in the Global Information Age .........................87 Goal Two: Optimize Access to and Participation in College Programs .............................................90 Goal Three: Elevate “Customer Service” to a Level Unsurpassed in Higher Education .....................90 Goal Four: Respond Quickly and Effectively to the Human Resource Needs of Employers ..............91 Goal Five: Enhance Institutional Performance and Accountability ...................................................91 Chapter 8 | Security, Business Continuity, and Disaster Recovery ..........................................................95 Result ............................................................................................................................................100 Maintenance and Distribution .......................................................................................................104 Communications Plan ...................................................................................................................105 Chapter 9 | Environment .......................................................................................................................117 Introduction ..................................................................................................................................117 Network Architecture ....................................................................................................................133 Server Computing Systems ............................................................................................................134 Client Computing Systems ............................................................................................................135 TABLE OF CONTENTS 4 Telecommunications .....................................................................................................................138 Smart Classrooms ..........................................................................................................................141 Summary of Environment ..............................................................................................................141 Chapter 10 | Fiscal Resources ...............................................................................................................143 Technology (Non-Labor) Funds and the College Budget Fiscal Year 2002-2007 .............................143 Collegewide and Core Information Technology (Non-Labor) Expenditures .....................................144 Core Technology Funding (IT Budgets) ...........................................................................................145 Distributed Labor/Non-Labor Mix .................................................................................................146 Core Structure Allocation Mix .......................................................................................................147 Five Year Funding Outlook ...........................................................................................................149 Navigating the Fiscal Landscape – Conservative Funding, Rising Costs and Demand For Services .149 Core IT Fiscal Implications ............................................................................................................150 Globalization, Commoditization of Education, Increasing Competition and the Experience ..........150 Core IT Fiscal Implications ............................................................................................................151