ENVIRONMENTAL and SOCIAL REPORT 2009 planning for a sustainable future Vision, Mission, Principles and Values Respect for our people Vision We recognise the value of our people and we promote their personal development, while offering competitive terms of employment, To establish the company as within a working environment of respect and mutual trust. a leading oil refiner and oil We respect human and labour rights and give first priority trading enterprise in Greece to workplace health and safety assurance. and thegreater Eastern Mediterranean region. Our Principles Corporate Mission To conduct our business operations so as to increase Respect for the environment Transparency the company’s corporate value for the benefit of all stakeholders – shareholders, personnel, customers, We recognise the value of sustainable We operate professionally suppliers, associates and partners, as well as the local development and the value of our natural and responsibly, strictly and greater community – applying technological environment, and commit ourselves to the implementing the principles and commercial innovations. implementation of effective of business ethics and operational procedures and technology corporate governance. To meet our customers’ needs responsibly and effectively, for its protection. while expanding our share in the domestic market. To function reliably, swiftly and flexibly in our relationships with our people, customers, suppliers, and the general public, utilising practices that demonstrate responsibility and integrity, as well as respect for people and the environment. Our Values Efficiency Achieving set targets. Responsibility Creating value for shareholders and society. Customers Protecting the environment. Personnel Servicing customers’ needs. Associates and partners Providing a safe, pleasant and reciprocal workplace. Society Continuous improvement. Promoting learning and innovation. Social Responsibility Integrity Respect for people and their needs. Respect for laws and regulations. Respect for the environment and commitment to sustainable growth. Applying business ethics and the principles of corporate governance. Priority to Health and Safety. Honest and open communication. Ensuring that the company is an active and responsible corporate citizen, respecting the local community Credibility and propriety in all company relations. and society as a whole. Timeline of Motor Oil’s Growth 1972 2004 Refinery begins operations. It comprises a crude oil distillation Commissioning of the new Truck Loading Terminal at the re- unit, base oils production unit and port facilities. finery. The Environmental Management System is recerti- fied, according to ISO 14001:2004. 1975 Construction of a 100,000 barrels/day crude distillation unit 2005 and storage facilities of 1.5 million cubic metres capacity. The Hydrocracker Complex is commissioned, facilitating the production of clean fuels conforming to European Union 1978 specifications for 2005 and 2009. Repurchase of Saudi Construction of a catalytic reformer unit (further processing of Aramco’s stake in the company. naphtha for gasoline production). 2006 1980 Recertification, according to ISO 9001:2000. ISO 17025:2005 Commissioning of a catalytic cracking unit (for converting fuel certification of the refinery’s Chemical Laboratory. oil to higher-value products). 2007 1984 ISO 14001:2004 recertification of the Environmental Manage- Construction of a power plant, burning fuel gas. ment System. Registration of the company in the Hellenic Register of EMAS (Eco-Management and Audit Scheme). 1993 2008 ISO 9002 quality certification for the entire range of the compa- ny’s commercial and manufacturing activities. Health and Safety Management System is certified compli- ant with OHSAS 18001:2007. Beginning of the works for the 1996 construction of the New Crude Distillation Unit. Purchase of 50% of the company’s shares by Saudi Arabian 2009 Oil Company (Saudi Aramco). Relocation of head office to new modern facilities in Maroussi. * Deal concluded with SHELL International Petroleum Com- pany for the acquisition of its downstream business in 2000 Greece, in terms of fuel marketing through the network of SHELL branded retail stations, its owned fuel terminals, Production of fuels conforming to EU specifications for 2000. the lubricants oil blending plant, storage and marketing of New units were constructed and the naphtha reformer was chemicals, bottling and marketing of Liquified Petroleum upgraded into a continuous 103-octane number catalyst re- Gas and 49% of the aviation fuels trade. generation unit. New central control room and installation of a Distributed Control System. The Environmental Management * Ongoing construction works for the complex of the New System is ISO 14001:1996 certified. Crude Distillation unit, to be operational by mid-2010. * Construction began on a natural gas power plant from 2001 KORINTHOS POWER S.A., in which MOTOR OIL holds Increase of the company’s equity capital through public offer 35% of shares. of shares and listing on the Athens Stock Exchange. Installa- Increase of the participation of MOTOR OIL in the share tion of a new gas turbine in the power plant. Upgrading of the * capital of OFC AVIATION FUEL SERVICES S.A. from lubes vacuum distillation unit. 28.0% to 92.06%. 2002 * Entry into natural gas trading in collaboration with MYTI- LINEOS S.A. Acquisition of 100% of the retail oil marketing company AVIN OIL. * Re-certification of the Integrated Quality Management Sys- tem with the new ISO 9001:2008 standard, valid up to 2012. 2003 MOTOR OIL achieves all times highs in sales and pro- Certification of the Quality Management System of the com- * duction (9.5 and 7.7 million Mt, respectively). pany compliant with ISO 9001:2000. ii/ENVIRONMENTAL and SOCIAL REPORT 2009 Key Group Data CO2 Emissions Turnover 3,939 million euros Earnings before Interest, Taxes, Depreciation 212 million euros and Amortisation (EBITDA) Total assets 1,583 million euros Refinery production 7.7 million tons MOTOR OIL sales 9.5 million tons Employees (annual average)1 1507 Man-hours of training 15,300 hours Total investments 2002-2009 924 million euros Annual emissions (in million Mt) Environmental investments and expenses 538.3 million euros Emissions per product ton (Mt/Mt) 2002-2009 Health and Safety investments 43.7 million euros and expenses 2002-2009 Sulphur Emissions Social contribution 2002-20092 25.8 million euros (in kg/hour) 406 Social product3 312.7 million euros 391 Crude oil refining capacity4 172,000 barrels/day 276 256 264 Refinery tanks capacity 2.3 million cubic metres AVIN OIL petrol stations 580 Refinery certifications ISO 9001:2008 ISO 14001:2004 ISO 17025:2005 EMAS ER 761/2001 2005 2006 2007 2008 2009 OHSAS 18001:2007 1. Includes employees of MOTOR OIL and AVIN OIL. Energy Consumption 2. Refers to donations and sponsorships. 3. The portion of revenues distributed to stakeholders. 4. Refers to the design capacity and includes the New Crude Distillation Unit, which increases the refining capacity by 54%. Annual energy consumption (in TJ) Energy consumption per crude and feedstock thousand tons (TJ/kMt) iii/ENVIRONMENTAL and SOCIAL REPORT 2009 ENVIRONMENTAL and SOCIAL REPORT 2009 CONTENTS Vision, Mission, Principles and Values i ΙΙΙ. RESPONSIBILITY FOR THE ENVIRONMENT 51 Timeline of Motor Oil’s Growth ii 1. Environmental Management 52 Key Group Data iii 2. Environmental Investments and Expenses 53 3. Material Issues Identification 54 About this Report 3 4. Best Available Techniques 55 Management Message 4 5. Climate Change 56 6. Energy Efficiency 60 Ι. CORPORATE PROFILE 5 7. Carbon Dioxide Emissions 62 1. MOTOR OIL Group 6 8. Air Quality Management 62 2. The Refinery 7 9. Liquid Waste Management 65 3. Economic Benefits to Society – Social Product 9 10. Soild Waste Management – Recycling 67 4. Corporate Governance 10 11. Water Management 67 5. Managing Corporate Responsibility 11 12. Noise Management 68 6. Growth – Investments 13 13. Protection of the Marine Environment 68 7. Quality, Health, Safety and 14. Communication with Stakeholders 68 Environmental Management 15 15. Participations – Collaborations 69 8. Customer Service 17 16. Compliance with Environmental Legislation 70 9. Communication with Stakeholders 17 17. AVIN OIL 71 10. Memberships – Awards 19 11. AVIN OIL 20 IV. SOCIAL CONTRIBUTION 73 1. Contribution to Society 74 ΙΙ. RESPONSIBILITY TOWARDS 2. Social Solidarity 75 OUR EMPLOYEES 21 3. Culture 80 4. Education – the Sciences 86 Α. Human Resources 21 5. Environment Protection – Infrastructure 89 A1. Human Resources Management System 22 6. Entrepreneurship 90 A2. Equal Opportunities and Human Rights 23 7. Sports 91 A3. Labour Relations 23 A4. Employment 24 A5. Remuneration System 26 V. GLOBAL COMPACT: A6. Discretionary Benefits 26 COMMUNICATION ON PROGRESS 2009 95 A7. Education and Training 29 Β. Health and Safety 33 VI. GRI COMPLIANCE LEVEL 96 B1. Health and Safety Management 34 B2. Technical Safety – Investments 36 B3. Inspections 38 B4. Safety Procedures 39 B5. Planned Shutdowns of Refinery Units 44 B6. Training, Safety Awareness and Cooperations 44 B7. Safety Indices 47 B8. The Reach Regulation 47 B9. Security – Port 48 B10.AVIN OIL 49 2/ENVIRONMENTAL and SOCIAL REPORT 2009 ABOUT THIS REPORT MOTOR OIL’s annual Environmental and Social Report – this being the eighth consecutive edition – is an independent source of information, which presents the strategic and systema- tic approach to challenges that emerge from the pursuit of sustainable