UNIT-1 E-Governance Definition: E-governance, expands to electronic governance, is the integration of Information and Communication Technology (ICT) in all the processes, with the aim of enhancing government ability to address the needs of the general public. The basic purpose of e-governance is to simplify processes for all, i.e. government, citizens, businesses, etc. at National, State and local levels. In short, it is the use of electronic means, to promote good governance. It connotes the implementation of information technology in the government processes and functions so as to cause simple, moral, accountable and transparent governance. It entails the access and delivery of government services, dissemination of information, communication in a quick and efficient manner. Benefits of E-governance:- Reduced corruption High transparency Increased convenience Growth in GDP Direct participation of constituents Reduction in overall cost. Expanded reach of government Through e-governance, the government plans to raise the coverage and quality of information and services provided to the general public, by the use of ICT in an easy, economical and effective manner. The process is extremely complicated which requires, the proper arrangement of hardware, software, networking and indeed re- engineering of all the processes to facilitate better delivery of services. Types of Interactions in E-Governance:- G2G (Government to Government): When the exchange of information and services is within the periphery of the government, is termed as G2G interaction. This can be both horizontal, i.e. among various government entities and vertical, i.e. between national, state and local government entities and within different levels of the entity. G2C (Government to Citizen): The interaction amidst the government and general public is G2C interaction. Here an interface is set up between government and citizens, which enables citizens to get access to wide variety of public services. The citizens has the freedom to share their views and grievances on government policies anytime, anywhere. G2B (Government to Business): In this case, the e-governance helps the business class to interact with the government seamlessly. It aims at eliminating red-tapism, saving time, cost and establish transparency in the business environment, while interacting with government. G2E (Government to Employees): The government of any country is the biggest employer and so it also deals with employees on a regular basis, as other employers do. ICT helps in making the interaction between government and employees fast and efficient, along with raising their level of satisfaction by providing perquisites and add-on benefit. E-Democracy-E-democracy represents the use of information technologies by government agencies as a way to promote democracy and transform relationships with constituents, businesses, nonprofit partners, and other government agencies. Employment of these technologies aids in empowering and engaging citizens through increased access to information and enabling more efficient government management. E-democracy differs from e-government because e-democracy focuses on applying information technology to increase involvement and interaction between the public and officials while holding officials accountable. E-government, on the other hand, focuses on improving the way the government operates through the use of open data and IT techniques. Umang App:-UMANG (Unified Mobile Application for New-age Governance) is envisaged to make e- governance . It is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD) to drive Mobile Governance in India. UMANG provides a single platform for all Indian Citizens to access pan India e-Gov services ranging from Central to Local Government bodies and other citizen centric services. UMANG intends to provide major services offered by Central and State Government departments, Local bodies and other utility services from private organizations. It provides a unified approach where citizens can install one application to avail multiple government services. UMANG service has been made available on multiple channels like mobile application, web, IVR and SMS which can be accessed through smartphones, feature phones, tablets and desktops. UMANG has been created with a thought to add convenience to your lifestyle. UMANG will revolutionize the way how an Indian citizen avails government services today, because it leverages the current accelerated internet and smartphone penetration in our country. Umang App is a Government of India all-in-one single unified secure multi-channel multi-platform multi-lingual multi-service freeware mobile app for accessing over 1,200 central and state government services in multiple Indian languages over Android, iOS, Windows and services such as AADHAR ,Digit locker, Bharat Bill Payment System , PAN, EPFO services, PMKVY services, AICTE, CBSE, tax and fee or utilities bills payments, education, job search, tax, business, health, agriculture, travel, birth certificates, e-District, passport and much more. This a key component of Digital India government initiative to make all traditional offline government services available 24/7 online through single unified app. App is initially available in 13 language and will replace or compliment 1500 apps launched by the government so far. KEY FEATURES INTEGRATION WITH AADHAAR, PAYGOV, DIGILOCKER-UMANG provides seamless integration with popular customer centric services like Aadhaar and Digilocker. UMANG will soon be providing integration with various other services such as PayGov. EASE OF ACCESS-Explore UMANG on multiple channels such as Smartphone, Desktop and Tablets. UMANG has a rich multimedia interface with a focus on maximizing usability and enriching user experience. GOVERNMENT SERVICES ON YOUR FINGER TIPS-Now access various government services through a single mobile app. UMANG provides a unified platform where multiple government services (central, state & regional) can be accessed by user. DEDICATED CUSTOMER SUPPORT-UMANG has a dedicated Customer Support for user convenience from 8 am to 8 pm for all days of the week. Web Portal https://web.umang.gov.in/web/#/ CM HELPLINE-Now there is only one call gap between governance and citizens. The people of the state will get instant information from CM Helpline and a quick solution to the complaints. It is an important and far-reaching initiative of the state government towards better governance. In Madhya Pradesh, all the people should be happy, be healthy and everyone should be welfare, that's the rule of governance. For this party, CM Heli 181 has been started in the state. "The state's good governance system is more agile and in its own way The helpline has been added and it has been added to Thirteen thousand officials of different divisions of the state - employees, who will solve the problems received from this helpline. Web Portalhttp://cmhelpline.mp.gov.in MP Online- MP Online Limited took the opportunity of conceptualizing the e-Governance initiative of Government of Madhya Pradesh, by designing a unique portal to serve various Government Departments and to make their services reach at the doorstep of the common man. MPOnline Ltd, is a Joint venture company between the Government of Madhya Pradesh (Gov. MP) and TATA Consultancy Services Limited (TCS) which frequently develops and operates the official portal for the Government of Madhya Pradesh. Set up in the year July 2006, till date have reached almost all the corners of Madhya Pradesh providing wide range of services. Following Services Provided By MP-Online Portal Apna CSC Bill Payments Certificates E-Advertisement Online Assessment Reservation Web Portal www.mponline.gov.in/ Samadhan Online-Madhya Pradesh government is determined to achieve the goal of good governance. Many innovations have been done by this government. Public grievance portal has been created in this order for the people oriented and responsive governance. Through this, the common citizens can register their grievances through online and postal mail. Through this system various complaints will be resolved transparently. Continuous monitoring will be done by this for the department. Web Portal www.samadhan.mp.gov.in/ MyGov-MyGov platform is a unique path breaking initiative which was launched on July 26, 2014 by none other than the Hon’ble Prime Minister of India, Shri Narendra Modi. It is a unique first of its kind participatory governance initiative involving the common citizen at large. The idea of MyGov brings the government closer to the common man by the use of online platform creating an interface for healthy exchange of ideas and views involving the common citizen and experts with the ultimate goal to contribute to the social and economic transformation of India. In its short span of existence till date, MyGov platform has been more than successful in keeping the citizens engaged on important policy issues and governance, be it Clean Ganga, Girl Child Education, Skill Development and Healthy India to name a few. There is no doubt that this platform has made inroads in diminishing the gap which has traditionally existed between the citizen and the government. MyGov platform has become a key part of the policy and decision making process of the country. Where the platform has been able to provide the citizens a voice in the governance process of the country and create grounds for the citizens to become stakeholders