Preecha Ekkunagul CEO & President 28.09.2017 Present to SET Sustainability Award 2017 Committee AGENDAS 1. Sustainability Strategy and Management Approach 2. Sustainability in Action 3. Corporate Governance Culture AGENDAS 1. Sustainability Strategy and Management Approach 2. Sustainability in Action 3. Corporate Governance Culture ... It is customer that dictate how to turn shopping centers into their SECOND HOMES st 1 Rank Retails Developer Established since 1980 21% Market Share in BKK THB 35,000 60% Closed of CentralPlaza Ladprao 30,000 51% 51% 52% Closed and 50% 50% 47% renovation of 47% CentralWorld 25,000 43% 40% 39% 39% 20,000 30% 15,000 20% 10,000 10% 5,000 - 0% 2008 2009 2010 2011 2012 2013 2014 2015 2016 Total Revenue (mn) Normalized Net Profit (mn) Gross Profit Margin (%) CORPORATE GOVERNANCE SUSTAINABILITY • Board of the Years [2008-2013] • Board of the Years - Hall of Fame [2013] • Audit Committee of the Year [2013] • SET Awards of Honor: Top Corporate Governance Report Awards [2011-2014] • CPN is recognized in the • Top 50 in ASEAN CG Scorecard [2014-2015] DJSI Emerging Markets for 4 consecutive years. OPERATION & BRANDING • Thailand Sustainability • Thailand Top Corporate Brand Values [2014-2017] Investment • Superbrands Brand of the Year [2011-2014] CentralWorld [2015-2017] • Thailand Quality Class: TQC [2010-2012] CentralPlaza Chiangmai Airport CentralPlaza Khonkaen ENVIRONMENT • Thailand Energy Awards [2009-2017] VALUE ADDED & INNOVATION CentralPlaza Pinklao CentralPlaza Rama 3 • ICSC Best of The Best [2010] CentralWorld CentralPlaza Rama 2 • ASIA Pacific Property Awards Retail Development [2011-2017] The Offices at CentralWorld CentralPlaza Grand Rama 9 CentralPlaza Rayong CentralPlaza Hadyai CentralWorld CentralPlaza Lardprao CentralPlaza Westgate CentralPlaza Chiangrai CentralPlaza Lardprao CentralFestival Hatyai CentralPlaza Salaya CentralPlaza Udonthani CentralPlaza Chonburi CentralFestival Chiangmai CentralPlaza Chiangrai Pinklao Tower A Office CentralPlaza Rattanathibet CentralFestival Pattaya Beach CentralPlaza Ubonratchathani CentralFestival Chiangmai CentralPlaza Chaengwattana SMART DEVELOPMENT MATERILITY issues Innovative Lifestyle derived from Shopping Mall Internal and External Service Excellence Challenges Digital Solutions Stakeholder Voices UN-SDGs and ESG Framework SUSTAINABLE EMERGING RISK GROWTH with stakeholders Identification Corporate Governance 1. Business O2O Partner Development 2. Behavior Change Community Engagement 3. Sustainability of Tenant Resources Management 4. Sustainable Resource 5. Human Capital Employee Engagement and Value Creation SDGs Goal Initiatives in Valued Chain 8 SD Missions DEVELOP OPERA SUP MENT TION PORT SMART DEVELOPMENT Innovative Lifestyle Product Shopping Mall Service Excellence Service Digital Solution Service SUSTAINABLE GROWTH Partner Development Customer Community Engagement Community Resource Management Environment Employee Engagement Employee Corporate Governance Supply Chain CG-SD Committee Management Committee every 2 months every month Performance Review Quarterly basis AGENDAS 1. Sustainability Strategy and Management Approach 2. Sustainability in Action 3. Corporate Governance Culture … every square inch serves individual lifestyles, gender, and age. DEVELOP OPERA SUP MENT TION PORT Innovative Lifestyle Shopping Mall Create New LifeStyle Destination Experience Fish & Integrated Ambience Think Space Seafood Public House Market Family Offerings Sport Destination Market-Market SPORT Food Destination Creative Maker Paid Attraction Space DEVELOP OPERA SUP MENT TION PORT Innovative Lifestyle Shopping Mall Partnership for Innovative Design and Product CentralPlaza Façade design inspired by Khonkaen cultural identity. Promote cultural heritage. Celling decoration with Elephant CentralPlaza Green material, that ALPHABoard & DEKORboard Westgate reliable durability, non toxic, lightweight, fire and thermal-resistance. Minimize impact to environment while maximize cost efficiency. Deep Shaft Wastewater Treatment Technology Minimize impact to environment and community while optimize area limitation. DEVELOP OPERA SUP MENT TION PORT Service Excellence for ALL 263 45 Kiddy 225 Kids Car Baby Restroom Stroller 287 Wheel Chair 4 Sites Transportation hub sites 13 Sites Prayer Room 3 Customer3 Valet Parking Centric 36 Free spot zone 7Sites Traffic Specialist 30 Dog Cart 2,690 Ladies Parking Lot Parking Lot Above Regulated Standard DEVELOP OPERA SUP MENT TION PORT Digital Solution COMMUNICATION Create as the HUB of lifestyle EXPERIENCE NEW Digital Touchpoint: LINE@ Increase frequency Benefit to: Emotional engagement SHOPPER Experiential commerce Direct One-on-One Communication Everyday Offer The 1 Card Mobile Redemption SERVICE Benefit to: • Smart TS TENANT • Smart PM Faster / Easy / • Smart Invoice Convenient • Cashless Society One-Stop-Service Focal Point DEVELOP OPERA SUP Partner Development MENT TION PORT SME Think Big on Tour SME 2016 SME Matching Market Place 2017 R&D in RETAILS Seminar: Seminar: Entrepreneurs: CPN 2,352 px 500 px 3,300 Leading Business Matching: Business Matching: Business Matching: Entrepreneur 366 300 800 (20% are high prospected) Advanced Development Program DEVELOP OPERA SUP MENT TION PORT R&D in Retails VINTEL New Lifestyle Shop DEVELOP OPERA SUP MENT TION PORT R&D in Retails “CPNlead ทําให้เราถอยกลับมา มองแบรนด์ตัวเอง ซึงเป็นได้่ มากกว่าซาลาเปา ตอนนีเราให้คอนเซ็ปต์ใหม่้ ว่า Uplifting Asian Comfort Food คือ ยกระดับอาหารง่ายๆ สไตล์เอเชียทีมีคาแร็ค่ เตอร์ทําให้คนทานรู้สึกอุ่นท้อง และอุ่นใจ โดยเพิ่มการตอบโจทย์สุขภาพ ต่อยอดคิดโปรดักท์ใหม่ๆ เช่น โจ๊กข้าวโอ๊ต ข้าวกล้อง ซุปไก่ตุ๋นยาจีน” ชนะเลิศอันดับ 1: คุณฉัตรชัย วงศ์มหเจร ิญ จากแบรนด์ BUN101 CASE STUDY: BUN 101 = Expansion Plan with = New Lines of Products = Customized Models = = Concept store in Practice = DEVELOP OPERA SUP MENT TION PORT Community Engagement CENTER of LIFE: Every aspect in life happens here Relationship to Stakeholders Engagement to Local public 35 New Trend and New 174 Experiences events Government and HUB BEST Educational IN Institution events OF CENTER ACTI TOWN Public Services Partner with GOVERNMENT of the Public Space AND INSTITUTION VITIES CITY Co-Working Space 3,440 69 SMEs SME projects PROMOTE & Local Partner CHAMBER OF COMMERCE, SME & LOCAL Businesses LOCAL SMEs ECONOMY * As of June 2017 DEVELOP OPERA SUP MENT TION PORT Resource Management Reduce Direct and Indirect GHG Emissions per unit area Reduce Energy Consumption per unit area -15% Y2021 Increase Recycled Water of total operation +20% CLEAN ENERGY SROI = 3x 2016 2017 PLAN 2017-2018 2018 IRR = 11% 6 Malls = 7.6 MWh 3 Malls = 0.13 MWh 540 Tons of CO2eq 210 MB Investment 4,000 Tons of CO2eq RECYCLED WATER SROI = 5x 2016 2017 PLAN 2017-2018 2018 IRR = 19% 14 Malls = 1 M-m3 6 Malls = 0.2 M-m3 35 MB Investment 670 Tons of CO2eq Volume of GHG Emission CARBON FOOTPRINT ORGANIZATION (Ton of CO2eq) 2016 2017 2018 PLAN 2018 11 Malls Certify certified for Carbon Footprint Organization 100% of by TGO Operation Sites DEVELOP OPERA SUP MENT TION PORT Resource Management Embedded in Design & Specific Energy Consumption (SEC) Construction: (KWh/m2) LEED: Leadership in Energy and Environmental Design Good Embedded Environmental Standard in corporate procedures • ISO 14001: Environment • ISO 50001: Energy • ISO 45001: Health & Safety • ISO 20121: Sustainable Events Key measures 1. High Efficiency Chiller 2. LED Lighting System 3. Alternative Resources 4. Energy Management Systems EMPLOYEE COMMUNITY ENVIRONMENT CSV: CENTRAL GREEN project Big Cleaning Day Central Green Project WASTE 3R Emplo Govern Comm Environ yee ment unity ment GREEN WATER surrounding Short-term: 2011 2017 12 Communities under Big cleaning and dredging canal Central Green project Long-term: Improve quality of wastewater Raise communities environmental awareness Increase “Green” atmosphere Increase Partner with Engage with Engage with Conserve Employee Tenant Governor Communities Environment Volunteer Spirit Fat Trap Tank for Small Kiosks Green Garden in Park Dredge Sewer Pipes Water Plant Raft Solar Hydraulic Turbine DEVELOP OPERA SUP MENT TION PORT Employee Engagement POWER OF Listening VOICE Run by 3rd party: CSN Research Developing Learning Guideline 70:20:10 OJT Coaching Training HappyME Happy WE Happy Family Zumba Bakery Painting Makeup Yoga CPN Volunteering Spirit DEVELOP OPERA SUP MENT TION PORT Innovation in Process Expected Cost Saving 42.3 MB (2012-2016) CASE STUDY: NO LEAK 1-2 by CentralPlaza Rama 3 Early Alarm: Trigger point alarm Outcome: for Prompt M&E Tenant Preventive: Satisfaction Fat mucus suction / Change Cool-Air Pipe and Insulator Insurance Claiming Cost CASE STUDY: Increase Chiller Plant Efficiency by CentralPlaza Khonkaen Outcome: Chiller Performance Electricity and Water Conservation: PDCA: Expense Reuse cooled drain-water Customization-Adjustment to cool down cooling tower from Standard AGENDAS 1. Sustainability Strategy and Management Approach 2. Sustainability in Action 3. Corporate Governance Culture Corporate Governance in Process “CPN” Board of CGR SET Awards DJSI Listed in SET the Year “Excellent” Top CG Report Emerging Market 1995 2001 2004 2009 2010 2011 2014 2015 2016 2017 Business - CG Policy No Gift - Protection of Anti Corruption Supplier IR Code of Code of - Connected Policy Right of Whistle Measures Code of Conduct Conduct transaction Blower Conduct Policy - Anti Corruption Policy Corporate BOARD OF Board level Governance and DIRECTORS Sustainability Structure