HEALTH AND SAFETY GUIDE SAFE TO PLAY NIAGARA CASINOS Contents Message From The President 3 Reunited And It Feels So Good 4 Hours of Operation 4 Parking 4 Call Centre 4 Casino Restaurants 5 Hotel 5 Entertainment 5 My Offers 5 Promotions 5 Bus Transportation 5 Galleria Shops and Dining 5 We Are In This Together 6 Air Quality 6 Active Screening 6 Contact Tracing 6 Momentum 6 Personal Protective Equipment (PPE) 7 Queueing 8 Hand Sanitizers/Sanitizing Wipes 8 Physical Distancing 8 Front of House Signage 8 Niagara Casinos’ Clean Team 8 Reporting Concerns 8 Safe To Play 9 Slots/Electronic Gaming Machines 9 Table Games 9 Casino Cage/Cash 9 Responsible Gaming 9 We Are Excited To See You 10 2 Message From The President We are excited to welcome you back to Niagara Casinos. We are excited to welcome you back to Niagara Casinos. The health and safety of our guests and associates remains our top priority as we re-open in a new environment, one focused on prevention, health and safety, and of course fun! Our commitment to providing an environment that is Safe to Play puts health and safety at the centre of all we do. We have developed a comprehensive and multilayered plan that has been created after months of consultations with Public Health and Infectious Disease Experts to ensure the safety of our casino family of guests and associates. We will also continue to closely monitor government policy changes, government mandates and public health advancements to enhance our protocols as necessary to maintain the highest level of safety. It is important to know that we will open with reduced capacity and amenities, but as it is safe to do so we are committed to fully re-opening both properties. Yet, do not think you are limited on our properties. With over 53km of parkland stretching from Fort Erie to Niagara on the Lake, there is so much to do and see. Rediscover Niagara while you are here, take a breath of fresh air, enjoy the majestic beauty of the falls and just relax in our backyard. There is a reason we are Canada’s destination for fun and excitement—it is our people. Our guests, and our associates make this place so special. We want you to return with confidence and have prepared the following document to outline what you can expect when you visit our properties and the safety measures we have put in place for you and our associates. We can’t wait to see you at Niagara Casinos, where it is safe to play. You have our assurance. Richard Taylor President, Niagara Casinos 3 Reunited And It Feels So Good We have been busy making sure that our properties are ready for you and we want you to return with confidence. You can expect things to look a little different when you arrive, but playing it safe has never been more important! HOURS Fallsview Casino Resort – & – Casino Niagara Hours of Operation CONTACT Fallsview Casino Resort and Casino Niagara TRACING are open 24 hours a day, seven days a week. 24 7 REQUIRED hours a day days a week Contact tracing is required by every person entering the gaming floor of Fallsview Casino Resort and Casino Niagara. To comply with the directive from the Province of Ontario, Niagara Casinos will open with reduced capacity. When planning your visit please note that higher demand times will be during evenings and weekends. Please plan your trip accordingly. Fallsview Casino Resort offers limited table games 24/7. Casino Niagara offers limited table games from 12pm - 4am, daily. Poker is not offered during the initial stages of our re-opening. Parking Our valet service will be on hold until it is safe to resume. Our on-site self-parking garages are open and available for guests to use. Parking is complimentary for Ignite members and above only. Parking at Fallsview Casino for Ignite members and above is available from the Murray Hill entrance on parking levels 1 and 2. Ascend and above cardholders can also park on level 3 from the Fallsview Boulevard entrance. Parking levels 5 to 10 will be complimentary for Ignite and above and paid parking for all other customers. If you are not an Ignite member and above you will need to pay for parking before you leave. Parking rates will fluctuate and rates will be determined at the time of departure. We ask that a maximum of four people travel in the elevators at a time. Call Centre Our call centre is now open, you can reach us at 1-888-325-5788. Please visit us at FallsviewCasinoResort.com, CasinoNiagara.com for FAQs. If you have additional questions, please email us at [email protected]. Casino Restaurants At Fallsview, the Falls Deli menu will be served from 11am - 10pm, 7 days a week in the Grand Buffet. Ponte Vecchio will be open from 5pm - 10pm, 7 days a week. Noodle Bar will be open from 12pm - 2am, 7 days a week. Limited restaurants in the Galleria will be open and are required to follow the property safety measures that we have established. Please visit our website for a list of all Galleria restaurants that are open and their hours. Please note that store or restaurant hours may change without notice. At Casino Niagara, Perks will be serving pre-made sandwiches for guests from 12pm - 8pm, 7 days a week. LEV2L Sports Bar & Entertainment will be open for dinner from 4pm - 10pm, 7 days a week. Comps will not be available for the restaurants at this time due to limited capacity in the restaurants. 4 Hotel The hotel will be open. Please visit FallsviewCasinoResort.com/resort-hotel to book your stay. Room service will be available for breakfast menu only from 7am - 12pm, daily. The Spa, Pool and Fitness Centre will remain closed until further notice. Entertainment Entertainment will remain paused at the Avalon Theatre and the new Entertainment Centre until future notice. Where applicable, performances have and will be rescheduled. If you have any questions about any performances, please visit FallsviewCasinoResort.com/events-and-promotions/schedule-of-events. My Offers Due to limited capacity and amenities, your offers will continue to be on hold at this time. Gaming offers that were valid on your account prior to closure have been extended to December 15, 2021. Promotions Promotions, tournaments and gift programs are temporarily paused. Bus Transportation Our bus transportation, including Safeway, charter buses and the shuttle between Fallsview and Casino Niagara will be temporarily paused. Galleria Shops and Dining Limited Galleria Shops and Dining partners will be open and are required to follow the property safety measures that we have established. Please note that store or restaurant hours may change without notice. Please contact the individual stores or restaurants for details or visit our website at FallsviewCasinoResort.com/poi/shopping. Visit FallsviewCasinoResort.com/ poi/shopping For individual store details 5 We Are In This Together Niagara Casinos is committed to the health and safety of our guests and our associates. Momentum Card All of our associates have received comprehensive training on COVID-19 prevention, including hand hygiene, frequent cleaning and disinfecting of high touch surfaces and objects, personal protective equipment (PPE) and physical distancing requirements. Associates must wear a mask, even if behind a physical barrier. Associates serving guests who have removed their mask to eat or drink are required to wear eye protection, in addition to their mask. Our associates are actively screened for COVID-19 daily prior to starting work and are encouraged to self-monitor for symptoms throughout their shift. Our vendors, contactors and third party tenants are required to have a COVID-19 health and safety plan and comply with our health and safety protocols. Air Quality Fresh air in-take has been increased to circulate every 10 minutes. Active Screening Guests entering the gaming floor will be required to confirm they are not experiencing any COVID-19 related symptoms; have not been mandated to quarantine due to travel; have not been in close contact with a person confirmed or suspected to have COVID-19; and do not live with someone who is awaiting COVID-19 test results. Please remember that the safety of our guests and our associates is a shared responsibility. If you are not feeling well, we ask that you stay home and consult your medical provider. We will be waiting for you when you feel better! Contact Tracing Contact tracing is one of the most important steps we can take as an organization in the safety of our guests. Contact tracing is required by every person entering the gaming floor of Fallsview Casino Resort and Casino Niagara. Contact information including email or phone number, the date and time of a customer’s visit will be disclosed to Canadian Public Health Authorities for contact tracing purposes should a COVID-19 case be detected, as required by law. 6 Personal Protective Equipment (PPE) As per our local bylaws, masks will be required to be worn on the gaming floor un- less you are seated and consuming food or a beverage. We encourage guests to bring their own mask. Please note that guests will be asked to remove their mask by Security prior to entering the casino for age identification and self-exclusion purposes. If a mask cannot be worn an alternative face covering, including a bandana or Masks Must scarf constructed of cloth, linen or other similar fabric that fits securely to the head and is large enough to completely and Be Worn comfortably cover the mouth, nose and chin without gaping may be worn.