2015 Facts and Figures on Frankfurt Airport Contact 1 Contact Fraport switchboard: +49 69 690-0 (Note: the Frankfurt area code is 69 and the international country code for Germany is +49) FRAINFO: +49 180 6 3724636* Airport Lost & Found: +49 69 66359; Fax: +49 69 690 54081; e-mail: [email protected] Lufthansa information: +49 69 86799799 * From landline phones the charge is €0.20/call; mobile phone charges can vary up to a maximum of €0.60/call within Germany Fraport and Frankfurt Airport on the Internet – Information on the company, expansion of the airport, social involvement, and sponsoring: www.fraport.com – Information on travel and shopping, flight arrivals and departures, online travel bookings, conference facilities, cargo, real estate, ways to experience the airport city, and information on FRA as a business location: www.frankfurt-airport.com – Social media: www.facebook.com/FrankfurtAirport www.facebook.com/FraportKarriere www.twitter.com/Airport_FRA www.youtube.com/user/FraportundFRA www.instagram.com/frankfurtairport www.yelp.de/biz/Frankfurt-Airport-Frankfurt The “FRA Airport App” with information about Frankfurt Airport and flights is available free of charge for iPhones and Android-based smartphones. You can also download it to your smartphone as a Web app from www.frankfurt-airport.com. Teletext Hessen 3 and SWR 3: pages 560 ff.; 3sat: pages 480 ff. Addresses Fraport AG 60547 Frankfurt am Main, Germany Frankfurt Airport 60549 Frankfurt am Main, Germany (general postal code for the airport) 2 Contents Contents 3 General Services 23 Contents Other Services 23 Conference Rooms/Facilities 23 Facts on Fraport and Frankfurt Airport 4 Visitor Services 23 Overview of Frankfurt Airport 4 Parking 24 History of Frankfurt Airport 4 Dog Hotel 25 Corporate Data 6 Special Assistance 25 Sustainability 7 VIP Services 25 Shopping 26 Traffic Statistics 10 Banks 26 Passengers 10 Restaurants 26 Airmail 11 Hotels 26 Cargo 11 Lounges 27 Aircraft Movements 12 Counters 27 Aprons, Taxiways and Runways 12 Evening-Before Check-In 27 Airlines at FRA 13 Check-In at the AIRail Terminal 27 Luggage Services 28 Frankfurt Airport and Its Employees 14 Other Facilities 28 Employees of the Fraport Group at the Frankfurt Site 14 Where Airport Employees Live 14 Airport Expansion 30 Runway Northwest 30 Technical Information 15 Terminal 3 30 Vehicles and Equipment 15 History of the Expansion Program 30 Fuel Supply 15 Importance for the Region 31 Automatic Baggage Conveyor System 16 Ground Transportation 33 Rescue and Firefighting Services 17 Private Cars 33 Airport Clinic and Rescue Services 17 National/European Rail Services 33 Airport Fire Services (Fraport) 18 Regional Rail Services and Buses 35 Emergency Numbers at FRA 18 Car Rentals 35 Taxi 35 Agencies and Organizations 19 Aircraft Noise Commissioner 19 This & That 36/37 DFS Deutsche Flugsicherung (German Air Navigation Services) 19 The Executive Board of Fraport AG 38/39 German Flight Scheduling Coordinator 19 Hauptzollamt – German Customs 19 Imprint 40 Bundespolizei – German Federal Police Federal Police Headquarters at FRA 22 Deutsche Post – German Postal Service 22 Terminal 3: the Region’s Future Calling Card 20/21 4 Facts on Fraport and Frankfurt Airport Facts on Fraport and Frankfurt Airport 5 Facts on Fraport and 1999: FRA’s long-distance train station is inaugurated. 2000: – The Pier A extension begins operating. Frankfurt Airport – The company changes its name to Fraport AG. 2001: Fraport makes its IPO on the Frankfurt stock Overview of Frankfurt Airport exchange. Fraport AG owns and manages Frankfurt Airport, Germany’s 2005: – FRA hosts the world’s first A380 airport compa - busiest commercial airport. The airport operates on about 21 tibility tests. square kilometers of land. Fraport AG provides facilities to air- – The U.S. Rhein-Main Air Base closes. lines and other tenants as well as a wide range of airport ser- 2006: The cargo volume exceeds two million tonnes for the vices. Additional services are provided by airport concessionaires. first time. FRA – the international three-letter airport code for Frankfurt Airport – stands for more than just an aviation hub. The airport 2007: Construction of the AIRail Center resembles a bustling city in which a multitude of services and (now “The Squaire”) begins. amenities for travelers are available, including entertainment 2008: Pier C/D and the Hall C extension open. and exclusive shopping throughout the terminals as well as conference and other business facilities. 2009: Construction work for the airport expansion program begins with the new Runway Northwest. History of Frankfurt Airport 2010: Fraport opens two new apron control towers. 1924: Südwestdeutsche Luftverkehrs AG, the forerunner of 2011: – Inauguration of Runway Northwest VAG, FAG, and today’s Fraport AG, is founded. – Completion of The Squaire 1936: Flight operations begin at the Frankfurt Rhine-Main 2012: The new Pier A-Plus begins operating. Airport and Airship Base, today’s FRA. 2015: Construction of Terminal 3 planned to begin in late 1945: The U.S. Rhein-Main Air Base is built. 2015 1948: The Berlin Airlift, the largest humanitarian airlift in 2022: Planned inauguration of Terminal 3 history, begins. 1949: A system of parallel runways is completed. 1954: VAG changes its name to Flughafen Frankfurt/Main AG (FAG). 1972: Terminal 1 opens with an integrated train station. 1984: Runway 18 West begins operating. 1994: Terminal 2 and the SkyLine elevated shuttle train are inaugurated. 1997: – Inauguration of CargoCity South – Inbetriebnahme Flugsteig D 6 Facts on Fraport and Frankfurt Airport Facts on Fraport and Frankfurt Airport 7 Corporate Data Sustainability With more than 80,000 employees, FRA is Germany’s largest For detailed information on the topic place of employment at a single location. of sustainability, please refer to the Fraport AG’s share capital of 923.4 million euros is held as report “2014 Compact – Fraport. follows (as of December 31, 2014): Finance. Sustainability” or visit www.fraport.com/en/sustainability. Free float German state of Hesse 34.91 % 31.35 % Workforce Fraport parent company 2012 2013 2014 Employee satisfaction not 3.12 3.14 Frankfurt (on a scale from 1 (excellent) surveyed RARE Infrastructure via Stadtwerke to 6 (poor)) Limited Frankfurt am Main Work-related accidents 745 663 742 5.27 % Holding GmbH 20.02 % Deutsche Lufthansa AG • In 2013, Fraport introduced Group-wide codes of conduct 8.45 % for employees and suppliers. They include rules pertaining to compliance, working conditions and human rights, and environmental and climate protection. Development of the Fraport Group’s business* • Within the scope of its workplace diversity practices, Fra- port has set a target of having 25-35% of management (millions of euros) 2012 2013 2014 positions occupied by women at the Fraport parent com- Group result 251.5 235.7 251.8 pany by 2018. As of 2014, a share of 24.3% had been Revenues 2,442.0 2,375.7 2,394.6 achieved. Personnel expenses 942.9 928.9 970.4 • To improve the compatibility of work and family, Fraport Depreciation and amortization 352.7 294.3 307.3 provides assistance for planning parental leaves, childcare EBITDA 848.7 732.9 790.1 services, counseling on home nursing, and flexible work- Investments 1,059.7 680.3 488.0 ing hour models. Total assets 9,640.6 8,816.8 9,013.2 * Fraport has been applying the new IFRS 10, 11, and 12 financial reporting Environmental and Climate Protection standards since 2014. The 2013 figures have also been aligned with them to facilitate comparison. Fraport parent company 2012 2013 2014 CO2 emissions in 1,000 t CO2 239.7 243.1 238.2 Detailed information is available in Energy consumption in GWh 806.0 841.8 760.5 Fraport AG’s Annual Report, which can Total water consumption in Mill. m3 1.181 1.151 1.166 be viewed by scanning this QR code: thereof: – Drinking water in Mill. m3 0.951 0.864 0.891 – Service water in Mill. m3 0.230 0.287 0.275 (e.g. rainwater) Waste in 1,000 tonnes 24.63 26.54 22.47 Recycled or used to generate 84.9 83.6 90.3 energy, overall in % 8 Facts on Fraport and Frankfurt Airport Facts on Fraport and Frankfurt Airport 9 • Fraport AG has been certified since 1999 under EMAS (the Customers EU’s Eco-Management and Audit Scheme), the world’s Frankfurt 2012 2013 2014 strictest environmental management system. Global satisfaction in % 80 80 80 • Targets for reducing CO emissions from airport operations 2 Punctuality in % 80.3 82.3 81.1 by 2010: Baggage transfer rate in % 98.2 98.4 98.6 1. Reduction by 30% per passenger or 100 kg of cargo System availability in % 95.0 94.8 97.8 (compared to 2005) 2. Reduction to no more than 238,000 tonnes of CO2 • Goal: a five-star service standard for passengers. The emissions by 2020. “Great to have you here!” service initiative, among other • In 2014, the “E-PORT-AN”, a joint project of Fraport, things, was launched to achieve it. It has involved, for Lufthansa, the German state of Hesse, and the “the Rhine- example, improving signage, remodeling terminal areas, Main Model Region initiative”, won the Green Tec Award, modernizing the sanitary facilities, extending the Wi-Fi the leading European environmental and business acco- offering, providing a range of personalized services, and lade. Goal: to reduce CO2 emissions from aircraft handling much more. by introducing alternative drive technologies such as bat- • Improvement of the area in front of Terminal 1 for pedes- tery-powered pallet lift trucks. trians and motor vehicles. • Energy savings by, for example, upgrading the ventilation systems in Terminal 1, optimizing service and administra- Value Creation tive buildings, using LEDs for lighting the freight hall of • In 2014, 73% of the orders placed by Fraport AG went to Fraport Cargo Services, optimizing the automatic baggage companies in the Rhine-Main Region.