CAPITEC BANK HOLDINGS LIMITED HOLDINGS BANK CAPITEC INTEGRATED ANNUAL REPORT 2019 REPORT ANNUAL INTEGRATED people, passionately delivering on clients’ needs Integrated Annual Report 2019 people, passionately delivering on clients’ needs In 2019, we have a bank with 13 774 employees, 840 branches and 11.4 million clients. Our fundamentals make banking simple, accessible, affordable and personal for everyone. We value relationships and increasingly engage on social platforms with our stakeholders. We believe in doing business responsibly. This is reflected in how we deliver our Global One solution and who we employ. We focus on building a strong talent pipeline and appoint people for their potential. We take responsibility for their training and development. We are developing fun, digital and educational ways to increase financial literacy for clients and employees. We won the latest awards for the top South African bank, the most loved bank and the most innovative brand, among others. Our Global One solution remains simple and transparent: transact, save, insure and credit. Our operating environment continues to be shaped by a challenging economic landscape. The unsecured credit market remains active and well regulated. We implemented the new IFRS 9 Accounting Standard. In terms of risk management, we have clearly defined roles, responsibilities and policies. Our motivation remains to create sustainable value for all our stakeholders. This report is about Capitec Bank Holdings The glossary explains some of the words, Limited (Capitec), which is listed on the expressions, acronyms and abbreviations used in JSE. It owns the operating subsidiary Capitec this report Bank Limited (Capitec Bank). Capitec Bank is Banking is simple. To write about banking and adhere a leading South African retail bank that focuses to all the regulations and frameworks for reporting, on essential banking services and provides means that we use words, expressions, acronyms innovative transaction, savings, insurance and and abbreviations that might not always be easy to unsecured lending products to individuals. understand. There is a glossary in the appendices Capitec’s mission is to make banking simple and that explains some of these. transparent to help clients – regardless of their Get in touch – we want to hear from you level of income or assets – improve their financial lives through a single solution, called Global One. If you would like to know more about us, please visit our website www.capitecbank.co.za. If you want to suggest improvements to this report, email us at What to know when you read this report [email protected]. We do regular Forward-looking statements are not guarantees investor and results presentations. If you would like to know about these, or attend, send your contact details In this report, certain statements (words such as “anticipates”, to [email protected]. “estimates”, “expects”, “projects”, “believes”, “intends”, “plans”, “may” “will” and “should” and similar expressions) are forward-looking. These relate to, among other things, the plans, objectives, goals, strategies, future operations and performance of Capitec. These statements are not guarantees of future operating, financial or other results and involve certain risks, uncertainties and assumptions. Actual results and outcomes may differ materially from those expressed in or implied by such statements. The Capitec board has given the report their stamp of approval The board takes responsibility for overseeing the integrity and completeness of this report. The board members collectively applied their minds to the preparation and presentation of this report. The board and the audit, human resources and remuneration (REMCO) and the social and ethics committees considered the accuracy and completeness of this report and are satisfied with the reliability of all data and information. There are tools to help you navigate through the report Because this report is integrated, you will find different levels of information that relate to the same subject in different sections of the report. We use page references as shortcuts to help you find these connections. Key performance indicators 4 Leadership reviews 6 The Capitec Way 29 Our business context 62 Our strategic goals and insights 70 Leadership teams and governance oversight 74 Risk management report 88 Remuneration report 116 Social responsibility 135 About this report 141 Appendices 142 Annual financial statements 146 Statutory information 242 Key performance Leadership The Our business Our strategic goals Leadership teams and indicators reviews Capitec Way context and insights governance oversight key performance indicators Change % 2019 2018 2019/2018 2017 2016 Profitability Interest income(2) R’m 15 501 15 474 0 14 934 13 413 Net loan fee and insurance income(3) R’m 1 507 1 380 9 495 (83) Total lending, investment and insurance income less loan fee expense(2)(3) R’m 17 008 16 854 1 15 429 13 330 Interest expense R’m (4 510) (4 184) 8 (3 552) (2 884) Net lending, investment and insurance income(2)(3) R’m 12 498 12 670 (1) 11 877 10 446 Net transaction fee income R’m 6 464 5 127 26 3 923 3 020 Other R’m 3 (1) – (1) Funeral income(4) R’m 54 – – – Income from operations(2)(3)(4) R’m 19 019 17 796 7 15 800 13 465 Credit impairment charge(2)(8) R’m (4 450) (5 280) (16) (5 121) (4 401) Net income(2)(3)(4)(8) R’m 14 569 12 516 16 10 679 9 064 Income from associates R’m 2 3 (33) – – Operating expenses R’m (7 494) (6 364) 18 (5 439) (4 591) Income before tax(2)(3)(4)(8) R’m 7 077 6 155 15 5 240 4 473 Tax (3)(4) R’m (1 781) (1 685) 6 (1 434) (1 244) Preference dividend R’m (9) (12) (25) (16) (16) Discount on repurchase of preference shares R’m (2) – – – Earnings attributable to ordinary shareholders Basic R’m 5 285 4 458 19 3 790 3 213 Headline R’m 5 292 4 461 19 3 793 3 222 Net transaction fee income to net income % 44 41 37 33 Net transaction fee income to operating expenses % 86 81 72 66 Cost-to-income ratio(2) % 39 36 34 34 Return on ordinary shareholders equity % 28 27 27 27 Earnings per share Attributable cents 4 571 3 855 19 3 278 2 779 Headline cents 4 577 3 858 19 3 281 2 787 Diluted attributable cents 4 562 3 843 19 3 267 2 773 Diluted headline cents 4 568 3 846 19 3 270 2 781 Dividends per share Interim cents 630 525 20 450 375 Final cents 1 120 945 19 800 680 Total cents 1 750 1 470 19 1 250 1 055 Dividend cover x 2.6 2.6 2.6 2.6 Assets Net loans and advances R’m 44 515 40 927(1) 9 39 205 35 760 Financial instruments at amortised cost(5) R’m 49 208 39 387(1) 25 30 605 24 989 Financial assets – equity instruments at FVOCI (Available-for-sale financial assets) R’m 100 100 0 100 Other R’m 4 723 3 139 50 2 988 1 794 Current income tax asset R’m 286 –(1) – 53 Deferred income tax asset R’m 1 596 1 168 (1) 37 460 349 Total assets R’m 100 428 84 721(1) 19 73 358 62 945 Liabilities Retail deposits and wholesale funding R’m 76 443 64 030 19 55 582 47 940 Other R’m 2 309 2 447(1) (6) 1 658 1 346 Total liabilities R’m 78 752 66 477(1) 18 57 240 49 286 Equity Shareholders’ funds R’m 21 676 18 244 (1) 19 16 118 13 659 Capital adequacy ratio % 34 35(1) 34 35 Net asset value per ordinary share cents 18 676 15 681(1) 19 13 809 11 6 6 3 Share price cents 130 621 83 246 57 72 500 47 400 Market capitalisation R’m 151 033 96 255 57 83 830 54 807 Number of shares in issue ’000 115 627 115 6 2 7 115 6 2 7 115 6 2 7 Share options Number outstanding ’000 640 777 (18) 963 868 Number outstanding to shares in issue % 0.6 0.7 0.8 0.8 Average strike price cents 50 644 38 561 31 31 755 28 520 Average time to maturity months 18 19 20 27 4 | Capitec Bank Holdings Limited Risk management Remuneration Social About this Appendices Annual financial report report responsibility report statements Change % 2019 2018 2019/2018 2017 2016 Operations Branches 840 826 2 796 720 Employees 13 774 13 333 3 13 069 11 4 4 0 Active clients ’000 11 386 9 868 15 8 569 7 269 ATMs and DNRs Own 2 090 1 895 10 1 653 1 236 Partnership 2 921 2 750 6 2 371 2 469 Total 5 011 4 645 8 4 024 3 705 Capital expenditure R’m 1 141 829 38 1 000 704 Credit sales Value of credit card disbursements/drawdowns R’m 6 193 3 949 57 864 Value of term loans advanced R’m 24 775 24 343 2 26 362 24 228 Value of total loans advanced(10) R’m 30 968 28 292 9 27 226 24 228 Number of total loans advanced(6) ’000 4 889 3 947 24 3 508 3 684 Average of total credit card disbursements/drawdowns R 1 974 2 296 (14) 3 703 – Average of total term loans advanced R 14 145 10 934 29 8 051 6 577 Average of total loans advanced R 6 334 7 168 (12) 7 761 6 577 Credit book Gross loans and advances R’m 54 879 47 642 15 45 135 40 891 Up-to-date Stage 1 R’m 41 587 37 165(1) 12 39 076 34 527 Up-to-date with SICR Stage 2 R’m 3 765 4 401(1) (14) Total up-to-date R’m 45 352 41 566 (1) 9 39 076 34 527 Arrears – up to 1 month in arrears Stage 2 R’m 1 087 1 003 8 1 641 1 458 Arrears – 2 and 3 months in arrears Stage 3 R’m 1 389 1 697(11) (18) 1 214 839 Total arrears up to 3 months R’m 2 476 2 700 (8) 2 855 2 297 Application for debt review within 6 months Stage 3 R’m 70 108(1)(11) (35) Up-to-date that rescheduled from up-to-date (not yet rehabilitated(7)) Stage 3 R’m 856 1 085 (21) 1 088 1 818 Up-to-date that rescheduled from arrears (not yet rehabilitated(7)) Stage 3 R’m 1 272 1 277 (0) 1 583 1 542 Total up-to-date that rescheduled (not yet rehabilitated(7)) R’m 2 128 2 362 (10) 2 671 3 360 More than 3 months in arrears and legal status Stage 3 R’m 4 853 – – – Expected recoveries receivable(8) Stage 3 R’m – 906 (100) 533 707 Total provision for credit impairment R’m 10 364 6 715 (1) 54 5 930 5 131 Net loans and advances R’m 44 515 40 927(1) 9 39 205 35 760 Total provision for credit impairment to stage 3 (excluding expected recoveries receivable) and stage 2 (up to 1 month in arrears) coverage % 109 130 (1) 107 91 Repayments R’m 38 100 35 974 6 33 236 29 388 Gross credit impairment charge(2) R’m 4 917 6 560 (25) 6 246 5 255 Bad debts recovered(8) R’m 467 1 280 (64) 1 125 854 Net credit impairment charge(2) R’m 4 450 5 280 (16) 5 121 4 401 Net credit impairment charge(2) to average gross loans and advances % 8.7 11.