Linthouse Housing Association Ltd - Sheltered Housing Housing Support Service 1 Cressy Street Linthouse Glasgow G51 4RB Telephone: 0141 445 4418 Type of inspection: Unannounced Inspection completed on: 20 March 2015 Inspection report continued Contents Page No Summary 3 1 About the service we inspected 5 2 How we inspected this service 7 3 The inspection 11 4 Other information 22 5 Summary of grades 23 6 Inspection and grading history 23 Service provided by: Linthouse Housing Association Ltd. Service provider number: SP2004006767 Care service number: CS2004080355 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0345 600 9527 or email us at [email protected] Linthouse Housing Association Ltd - Sheltered Housing, page 2 of 25 Inspection report continued Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 5 Very Good Quality of Environment N/A Quality of Staffing 5 Very Good Quality of Management and Leadership 5 Very Good What the service does well The service had maintained an excellent level of participation with tenants in both the care and support and management and leadership of the service. This had resulted in people benefiting from events of their choice taking place and being extensively involved in the service development. Staff displayed a caring and dignified approach and were knowledgeable about the tenants. This had all resulted in positive outcomes for service users. What the service could do better No requirements or recommendations were made at this inspection however the service should consider the areas for development highlighted within this report. These included making sure all staff appraisals were completed and that tenant specific training was extended to all staff supporting them. We highlighted some parts of the support plans which could be better recorded and the Manager was receptive to addressing these. Linthouse Housing Association Ltd - Sheltered Housing, page 3 of 25 Inspection report continued What the service has done since the last inspection Since the previous inspection, we concluded that outcomes for tenants had remained positive and the service had continued to provide a quality service. Conclusion Tenants expressed that they were very happy with the service. The service demonstrated that they had continued to operate to a very high standard across the three Quality Themes looked at during this inspection. Linthouse Housing Association Ltd - Sheltered Housing, page 4 of 25 Inspection report continued 1 About the service we inspected The Care Inspectorate regulates care services in Scotland. Prior to 1 April 2011, this function was carried out by the Care Commission. Information in relation to all care services is available on our website at www.scswis.com. The service was first egisterr ed by the Care Commission on November 2004. Linthouse Housing Association provides sheltered and very sheltered housing support and care at home services for older people in the Govan area of Glasgow, allowing them to live independent lives within their own homes. Each tenant has their own tenancy agreement. The service supports individuals to use other agencies, such as home helps who carry out personal care for tenants, as well as General Practitioners and other health care professionals when required. Tenants are supported by a Warden and domestic staff, and in the very sheltered service a cook provided meals on a daily basis. The members of staff are managed by the Senior Housing Officer from Linthouse Housing Association. The Care Inspectorate regulates care services in Scotland. Information in relation to all care services is available on our website at www.careinspectorate.com This service was previously registered with the care commission and transferred to the Care Inspectorate on 1 April 2011. Requirements and recommendations If we are concerned about some aspect of a service, or think it needs to do more to improve, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. Recommendations are based on the National Care Standards, relevant codes of practice and recognise good practice. - A requirement is a statement, which sets out what is required of a care service to comply with the Public Services Reform (Scotland) Act 2010 and Regulations or Orders made under the Act or a condition of registration. Where there are breaches of the regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Care Inspectorate. Based on the findings of this inspection this service has been awarded the following grades: Linthouse Housing Association Ltd - Sheltered Housing, page 5 of 25 Inspection report continued Quality of Care and Support - Grade 5 - Very Good Quality of Environment - N/A Quality of Staffing - Grade 5 - Very Good Quality of Management and Leadership - Grade 5 - Very Good This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.careinspectorate.com or by calling us on 0345 600 9527 or visiting one of our offices. Linthouse Housing Association Ltd - Sheltered Housing, page 6 of 25 Inspection report continued 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection Activities Undertaken (How we inspected the service ) In this service we carried out a low level intensity of inspection. We carry out these inspections where we have assessed that the service may need a less intense inspection. The inspection was carried out on 19 March 2015 between the hours of 10.05am and 3.05pm and 20 March between 10am and 3.30pm Feedback was given at the end of the inspection to the registered Manager of the service and the Policy and Continuous Improvement Officer. During the inspection evidence was gathered from a number of sources A range of policies, procedures and other documentation including the following was looked at including: - Participation strategy - Tenants Handbook - Minutes of resident Meetings - Newsletter - Tenant satisfaction surveys - Tenants Records and Support Plans - Staff training records - Staff appraisal records - Minutes of warden's meetings - Consultation register - Quality Assurance systems - Complaints - Supporting evidence from the up to date self assessment During the inspection discussion took place with the following: - Six Tenants - The Manager Linthouse Housing Association Ltd - Sheltered Housing, page 7 of 25 Inspection report continued - the Policy and Continuous Improvement Officer - One of the wardens All of the above information was taken into account during the inspection process and was reported on. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firelawscotland.org Linthouse Housing Association Ltd - Sheltered Housing, page 8 of 25 Inspection report continued The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. A fully completed self assessment document was submitted by the service. This was completed to a satisfactory