Deploying the snom ONE IP Telephone System Technical Manual Copyright © 2010 snom technology, Inc. All rights reserved. snom® is a registered trademark of snom technology AG and its affiliates in the European Union, USA, Japan, South Africa, Australia, China, and certain other countries and regions. Unless specified otherwise, all trademarks, in particular product names, are legally protected trademarks of snom technology AG. Other mentioned trademarks or registered trademarks are the property of their respective manufacturers or owners. Product specifications are subject to change without notice. BRIEF CONTENTS Part I—Getting Started 1 Getting Started ....................................................................................................................1 Part II—Administering the System 2 System Settings .................................................................................................................23 3 Administering the Domain ................................................................................................57 4 Trunks ..................................................................................................................................75 5 Dial Plans ............................................................................................................................99 6 Extensions ........................................................................................................................ 109 7 Service Flags ................................................................................................................... 119 8 Auto Attendant ................................................................................................................ 129 9 Hunt Groups .................................................................................................................... 143 10 Agent Groups .................................................................................................................. 149 11 Paging............................................................................................................................... 165 12 Conferencing ................................................................................................................... 171 13 IVR Node .......................................................................................................................... 179 14 Calling Card Account .................................................................................................... 187 15 Pre-Pay Feature .............................................................................................................. 191 16 Email ................................................................................................................................. 195 17 Audio and Greetings ...................................................................................................... 205 18 Buttons ............................................................................................................................. 217 19 Plug and Play ................................................................................................................... 227 20 Music on Hold ................................................................................................................. 249 21 Call Detail Records (CDRs).......................................................................................... 259 Part III—The User Interface 22 Web Interface .................................................................................................................. 269 23 Star Codes ...................................................................................................................... 287 24 Voicemail .......................................................................................................................... 303 25 Cell Phones ..................................................................................................................... 311 Appendix A. Working with CSV Files ................................................................................. 323 Appendix B. SIP Overview ................................................................................................... 339 Appendix C. snom ONE and Exchange ............................................................................. 359 Glossary ...................................................................................................................................... 365 Index 377 CONTENTS Part I—Getting Started 1 Getting Started 1 About snom ONE .................................................................................1 Memory/Hardware Requirements .......................................................2 USB Device ........................................................................................2 Warnings .....................................................................................2 Standards Conformance ..................................................................2 Disposal .......................................................................................3 Installing the Software ...........................................................................3 Windows Installations .....................................................................3 MAC OS Installations ......................................................................5 Linux Installations ...........................................................................8 Logging In ........................................................................................ 11 Login Levels ................................................................................ 11 Activating Your License ....................................................................... 13 Upgrading the Software ....................................................................... 13 Manual Software Upgrades ............................................................ 14 Mac OS Upgrades ........................................................................ 15 Linux Upgrades ............................................................................ 15 Restarting the System ......................................................................... 16 Restarting From Windows (Service Control Manager) .......................... 16 Restarting From a Command Line .................................................... 17 Restarting From Mac OS ............................................................... 17 Restarting From a Linux Environment ................................................ 17 Manually Starting the Service .......................................................... 17 When the System Fails to Restart .................................................... 18 Technical Support .............................................................................. 18 Documentation .................................................................................. 19 Part II—Administering the System 2 System Settings 23 Directory Structure ............................................................................. 25 Directory Tree .............................................................................. 25 Global Configuration File ............................................................... 25 Folder Overview ........................................................................... 26 Folder Details .............................................................................. 27 Configuring System Settings ................................................................ 31 General ...................................................................................... 31 Administrator Login ....................................................................... 32 Appearance ................................................................................ 33 Performance................................................................................ 36 SIP Settings ................................................................................ 37 vi Deploying the snom ONE IP Telephone System Ports ............................................................................................... 39 HTTP Ports ................................................................................. 39 SIP Ports .................................................................................... 39 RTP Ports ................................................................................... 41 SNMP ........................................................................................ 42 TFTP ......................................................................................... 43 Logging ........................................................................................... 44 General Logging .......................................................................... 44 Specific Events ............................................................................ 45 SIP Logging ................................................................................ 46 Configuration .................................................................................... 47 Save/Restore a Backup ................................................................. 48 Request Configuration ................................................................... 48 Reload Configuration Files ............................................................