Response to the State of Nevada for Copiers, Printers and Related Devices from Hewlett-Packard Company Part IA – Technical Proposal Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304-1185 www.hp.com August 20, 2014 @ 2:00 PM PDT RFP: 3091 Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304-1185 www.hp.com August 20, 2014 Ms. Shannon Berry Assistant Chief Procurement Officer State of Nevada 515 E. Musser Street, Suite 300 Carson City, NV 89701 Email: [email protected] Nancy Lenkowski Dear Ms. Berry: Contracts Administrator Americas Contracts The Hewlett-Packard (HP) Company is pleased to submit our proposal response to the State Operations of Nevada, Purchasing Division, on behalf of the State of Nevada and WSCA-NASPO Tel.: +1 404 774-0255 Cooperative Procurement Program (“WSCA-NASPO”) for Copiers, Printers and Related [email protected] Devices. HP recognizes and appreciates that the WSCA-NASPO Cooperative Procurement Program is hard work, and we realize the magnitude of this effort. With that in mind, HP stands ready to assist WSCA-NASPO with your continuing best-in-class efforts. Hewlett-Packard has held a WSCA-NASPO contract since 1999. With this contract replacing the Printer Band from the PC contract, HP expects to generate $100M annual revenue for product purchases. Services options will provide even more savings for the total cost of ownership utilizing this valuable contract. Participating States and procuring entities have realized a large amount of savings, allowing them to get more technology into the hands of State and Local Government, as well as, educational entities. In responding to this RFP, HP commits to continue our successful record of accomplishment, and leverage our talents, resources and experience for the continued success of a WSCA-NASPO Copiers, Printers and Related Devices contract supporting participating States and individual agencies in over 40 States. HP’s response describes our unmatched ability to meet Participating State and procuring entities requirements with products that incorporate leadership technologies and are backed by an award winning support services organization and strong alliances. HP’s history of developing and supporting superior and highly reliable products is demonstrated by our reputation and recognition of market leadership and innovation in the imaging and printing industry. HP’s proposed offering builds on many key technology and business differentiators including: Flexible Options on How to Save More with Volume Purchasing and Leasing Alternatives – While most procuring entities simply want a better price to obtain real time savings for their tight budgets some may want the flexibility of Volume Savings options. HP has provided several options that are used in today’s contract and available under a new contract with HP. Through HP Financial Services we offer flexible lease terms—you may choose to be invoiced monthly or quarterly, in advance or in arrears. Additionally, you may be able to bundle your hardware, software, services, and certain ancillary costs into your lease for added convenience. At the end of the lease term, you may decide to purchase the equipment, return it to HPFS, or extend your lease term. We don’t want to limit the procuring entities’ savings options, but rather offer an array of options to meet each procuring entity’s specific savings needs. August 20, 2014 Dedicated Management Team - HP understands that cultivating a successful, long-term Page 2 relationship with customers requires a knowledgeable management team that consistently meets or exceeds expectations. HP will continue to provide an assigned Primary Account Representative that is part of the HP Program Management team to support each participating state and procuring entity. This dedicated contact supports the day-to-day contract management, administrative activities and marketing requirements of the contract with the Vice President of Public Sector support, along with other management team escalations. Equally important is that HP has a U.S.-wide field team dedicated to State and Local Government and Education sales to assist with pre- and post-sales needs. Environmental Leadership – As an environmental leader, HP can assist WSCA-NASPO reduce its carbon footprint through energy efficient products, reuse and recycling programs, and compliance with eco-label standards. Our efforts to innovate and design for a better and safer environment represent a long-standing commitment rather than a recent trend. HP Business Partners - Another key advantage of the HP proposal is the option for contract users to involve a local HP business partner (reseller agent/fulfillment subcontractor). Preference Programs - One of the great benefits that HP will continue to provide WSCA- NASPO is HP’s use of small, economically disadvantaged, minority and women-owned businesses to support the contract through HP’s Public Sector Reseller Agent, Fulfillment Subcontractor, and Service programs. Through these programs, each Purchasing Entity will have the ability not only to meet its specific participation for these groups, but also to reinvest in the local community, in which these groups do business. e-Business Capabilities - HP has established e-Commerce web-based offerings, as well as, implementing specific functionality based on an entity’s unique needs. On-line quotes, ordering, order feedback, order status, order history, and various order approval levels are all benefits of the HP web offering. Customer Satisfaction - HP’s emphasis on quality, customer satisfaction and the total customer experience is a top priority for us. HP strives to provide the best experience, from placing an order for one unit, to project/standard initiation, to implementation, and support. With the support of HP’s sales team, the Primary Account Representative, and the support of the HP management team, our goal is to exceed your expectations. Imaging and Printing Market Leadership and Recognition – HP has more than 25 years of experience with imaging and printing in enterprise environments - giving us deep understanding of our customers’ challenges and business opportunities. Over this time HP has been known as an innovator for its ingenuity, creativity, and market leadership. Moreover, we embed world class technologies into our products that offer flexibility, investment protection and superior performance. Some of the feature-rich technologies include advanced manageability, security, and extensibility with HP’s Web Jetadmin and the HP Universal Print Driver. Additionally with HP FutureSmart firmware and HP Open Extensibility Platform we showcase our commitment to providing compatibility and cost- effective deployment, ensuring today’s devices can deploy tomorrow’s solutions. And finally HP is recognized as a leader in environmental solutions and provides the WSCA-NASPO eligible entities the most ENERGY STAR qualified printers and multifunction printers in the industry as well as the HP “Planet Partners” return and recycling program. HP Response to the State of Nevada RFP 3091 August 20, 2014 Important Notice If HP's proposal is submitted in both electronic and hard copy formats and the contents differ, only the hard copy will constitute the valid HP proposal. If no hard copy is submitted and if the content differs between the PDF version and any other electronic format, only the PDF version will constitute the valid HP proposal. © Copyright 2014 Hewlett-Packard Development Company, L.P. Page-5 BNA/SLEDW/15845 HP Response to the State of Nevada RFP 3091 August 20, 2014 Tab I – Title Page Part IA – Technical Proposal RFP Title: Copiers, Printers and Related Devices RFP: 3091 Vendor Name: Hewlett-Packard Company Address: 3000 Hanover Street Palo Alto, CA 94304-1185 Proposal Opening Date: August 20, 2014 Proposal Opening Time: 2:00 PM Page-6 BNA/SLEDW/15845 HP Response to the State of Nevada RFP 3091 August 20, 2014 Tab II: Table of Contents Cover Letter .......................................................................................................................... 2 Tab I – Title Page .................................................................................................................. 6 Tab II: Table of Contents ...................................................................................................... 7 Tab III: VENDOR INFORMATION SHEET ........................................................................... 8 Tab IV: State Documents ...................................................................................................... 9 Tab V: Attachment B – Technical Proposal Certification of Compliance with Terms and Conditions of RFP ............................................................................................................... 22 Tab VI: Section 3 – Scope of Work ..................................................................................... 32 3.1 Segments ............................................................................................................. 32 3.2 Proposal Requirements ........................................................................................ 34 3.3 Project Provisions................................................................................................. 36 3.4 Device Configurations .......................................................................................... 47 3.5 Service Requirements .........................................................................................