Form No. DMB 234 (Rev. 1/96) AUTHORITY: Act 431 of 1984 COMPLETION: Required PENALTY: Contract will not be executed unless form is filed STATE OF MICHIGAN DEPARTMENT OF TECHNOLOGY, MANAGEMENT AND BUDGET January 30, 2012 PROCUREMENT P.O. BOX 30026, LANSING, MI 48909 OR 530 W. ALLEGAN, LANSING, MI 48933 CHANGE NOTICE NO. 5 TO CONTRACT NO. 071B7200210 between THE STATE OF MICHIGAN and NAME & ADDRESS OF VENDOR TELEPHONE: Jamie Walker Accenture LLP (517) 862-0192 3000 Town Center VENDOR NUMBER/MAIL CODE Suite 2400 South Field, MI 48075 BUYER/CA (517) 241-1640 Email: [email protected] Mark Lawrence Contract Compliance Inspector: Mark Lawrence Enterprise Contact Center – Department of Information Technology CONTRACT PERIOD: From: March 5, 2007 To: May 4, 2012 TERMS SHIPMENT N/A N/A F.O.B. SHIPPED FROM N/A N/A MINIMUM DELIVERY REQUIREMENTS N/A MISCELLANEOUS INFORMATION: NATURE OF CHANGE(S): Effective immediately, the contract is EXTENDED. The new end date is changed from March 4, 2012 to May 4, 2012. All other terms, conditions, pricing and specifications remain the same. AUTHORITY/REASON(S): Per vendor, agency and DTMB Procurement agreement. TOTAL ESTIMATED CONTRACT VALUE: $13,000,000.00 Form No. DMB 234 (Rev. 1/96) AUTHORITY: Act 431 of 1984 COMPLETION: Required PENALTY: Contract will not be executed unless form is filed STATE OF MICHIGAN DEPARTMENT OF TECHNOLOGY, MANAGEMENT AND BUDGET May 19, 2010 PURCHASING OPERATIONS P.O. BOX 30026, LANSING, MI 48909 OR 530 W. ALLEGAN, LANSING, MI 48933 CHANGE NOTICE NO. 4 (REVISED) TO CONTRACT NO. 071B7200210 between THE STATE OF MICHIGAN and NAME & ADDRESS OF VENDOR TELEPHONE: Jamie Walker Accenture LLP (517) 862-0192 3000 Town Center VENDOR NUMBER/MAIL CODE Suite 2400 South Field, MI 48075 BUYER/CA (517) 373-3993 Email: [email protected] Dale N. Reif Contract Compliance Inspector: Mark Lawrence Enterprise Contact Center – Department of Information Technology CONTRACT PERIOD: From: March 5, 2007 To: March 4, 2012 TERMS SHIPMENT N/A N/A F.O.B. SHIPPED FROM N/A N/A MINIMUM DELIVERY REQUIREMENTS N/A MISCELLANEOUS INFORMATION: NATURE OF CHANGE(S): Effective immediately, this contract is INCREASED by $3,000,000.00. The contract end date is changed, the correct end date should be March 4, 2012, as approved on the 5/4/2010 Ad Board. All other terms, conditions, pricing and specifications remain the same. AUTHORITY/REASON(S): Per vendor, agency and DTMB agreement and Ad Board approval on 5/4/2010. INCREASE: $3,000,000.00 TOTAL REVISED ESTIMATED CONTRACT VALUE: $13,000,000.00 Form No. DMB 234 (Rev. 1/96) AUTHORITY: Act 431 of 1984 COMPLETION: Required PENALTY: Contract will not be executed unless form is filed STATE OF MICHIGAN DEPARTMENT OF TECHNOLOGY, MANAGEMENT AND BUDGET May 5, 2010 PURCHASING OPERATIONS P.O. BOX 30026, LANSING, MI 48909 OR 530 W. ALLEGAN, LANSING, MI 48933 CHANGE NOTICE NO. 4 TO CONTRACT NO. 071B7200210 between THE STATE OF MICHIGAN and NAME & ADDRESS OF VENDOR TELEPHONE: Jamie Walker Accenture LLP (517) 862-0192 3000 Town Center VENDOR NUMBER/MAIL CODE Suite 2400 South Field, MI 48075 BUYER/CA (517) 373-3993 Email: [email protected] Dale N. Reif Contract Compliance Inspector: Mark Lawrence Enterprise Contact Center – Department of Information Technology CONTRACT PERIOD: From: March 5, 2007 To: March 4, 2011 TERMS SHIPMENT N/A N/A F.O.B. SHIPPED FROM N/A N/A MINIMUM DELIVERY REQUIREMENTS N/A MISCELLANEOUS INFORMATION: NATURE OF CHANGE(S): Effective immediately, this contract is INCREASED by $3,000,000.00. All other terms, conditions, pricing and specifications remain the same. AUTHORITY/REASON(S): Per vendor, agency and DTMB agreement and Ad Board approval on 5/4/2010. INCREASE: $3,000,000.00 TOTAL REVISED ESTIMATED CONTRACT VALUE: $13,000,000.00 Form No. DMB 234 (Rev. 1/96) AUTHORITY: Act 431 of 1984 COMPLETION: Required PENALTY: Contract will not be executed unless form is filed STATE OF MICHIGAN DEPARTMENT OF MANAGEMENT AND BUDGET March 22, 2010 PURCHASING OPERATIONS P.O. BOX 30026, LANSING, MI 48909 OR 530 W. ALLEGAN, LANSING, MI 48933 CHANGE NOTICE NO. 3 TO CONTRACT NO. 071B7200210 between THE STATE OF MICHIGAN and NAME & ADDRESS OF VENDOR TELEPHONE:Jamie Walker Accenture LLP (517) 862-0192 3000 Town Center VENDOR NUMBER/MAIL CODE Suite 2400 South Field, MI 48075 BUYER/CA (517) 373-3993 Email: [email protected] Dale N. Reif Contract Compliance Inspector: Mark Lawrence Enterprise Contact Center – Department of Information Technology CONTRACT PERIOD: From: March 5, 2007 To: March 4, 2011 TERMS SHIPMENT N/A N/A F.O.B. SHIPPED FROM N/A N/A MINIMUM DELIVERY REQUIREMENTS N/A MISCELLANEOUS INFORMATION: NATURE OF CHANGE(S): Effective immediately, this contract is EXTENDED one year. The new contract end date is March 4, 2011. In addition, the buyer has CHANGED. The new buyer is Dale Reif. All other terms, conditions, pricing and specifications remain the same. AUTHORITY/REASON(S): Per vendor and agency agreement and Purchasing Operations approval. TOTAL ESTIMATED CONTRACT VALUE REMAINS: $10,000,000.00 Form No. DMB 234 (Rev. 1/96) AUTHORITY: Act 431 of 1984 COMPLETION: Required PENALTY: Contract will not be executed unless form is filed STATE OF MICHIGAN DEPARTMENT OF MANAGEMENT AND BUDGET June 6, 2008 PURCHASING OPERATIONS P.O. BOX 30026, LANSING, MI 48909 OR 530 W. ALLEGAN, LANSING, MI 48933 CHANGE NOTICE NO. 2 TO CONTRACT NO. 071B7200210 between THE STATE OF MICHIGAN and NAME & ADDRESS OF VENDOR TELEPHONE:Jamie Walker Accenture LLP (517) 862-0192 3000 Town Center VENDOR NUMBER/MAIL CODE Suite 2400 South Field, MI 48075 BUYER/CA (517) 241-7233 Email: [email protected] Joann Klasko Contract Compliance Inspector: Mark Lawrence Enterprise Contact Center – Department of Information Technology CONTRACT PERIOD: From: March 5, 2007 To: March 4, 2010 TERMS SHIPMENT N/A N/A F.O.B. SHIPPED FROM N/A N/A MINIMUM DELIVERY REQUIREMENTS N/A MISCELLANEOUS INFORMATION: NATURE OF CHANGE(S): Effective immediately, maintenance and development services related to the technology operated for Michigan’s contact centers, Treasury, Civil Service, and Department of State, is hereby being added for the Department of Management and Budget/Office of Retirement Services, per the attached Statement of Work. DMB/ORS estimated cost for the period through 9/30/2008 is $137,311.00 AUTHORITY/REASON(S): Per DIT, DMB and Purchasing Operations concurrence. TOTAL ESTIMATED CONTRACT VALUE REMAINS: $10,000,000.00 SOW #: SOW-FY08-005 Project: Office of Retirement Services (“ORS”) Release (if applicable): N/A Function/Description of SOW: Maintain & Enhance Siebel for the ORS Contact Center Estimate Submitted By: Ryan Sadler, Project Manager Jamie D. Walker, Senior Executive Date Submitted: 04/04/08 MiECC Approver: Scott Wager, Anthony Estell Approval Due Date: 4/07/08 This Statement of Work SOW-FY08-005 ("SOW ") incorporates by reference the terms and conditions of Contract No. 071B7200210 for the Enterprise Contact Center Maintenance and Support– DIT/(State, Treasury, Civil Service) (the “Contract”) between Accenture LLP (“Vendor”) and the State of Michigan Department of Management and Budget Acquisition Services (the “State”) effective March 5, 2007. The contract term for the Contract is for three (3) years with two (2) one-year extensions possible. Key Contract Functions: The contract was issued to maintain and enhance contact centers using Siebel as their core software. The nine MDIT Objectives for this contract include: 1. To provide effective support and enhancement to the client agency contact centers. 2. To minimize the total cost of ownership of the current Siebel contact centers. 3. To leverage the same hardware architecture across all contact centers. 4. To keep up to date with new releases of software from the COTS providers. 5. To develop MDIT staff as full partners with Accenture staff. 6. To minimize the use of custom code and to migrate to “out of the box” functionality. 7. To provide new technology that will allow efficiency and effectiveness gains. 8. To use the same software configurations across all contact centers for the same functions. 9. To provide an entry-level Siebel configuration for new agencies with minimal requirements. I. Contract Scope of Work: Accenture will provide the following services providing the functionality required for the State’s business operations as described in the Contract, the original Statement of Work, and the Appendices. These functions are for the Contract, whereas SOW functions are listed in Section VI of this SOW. 1. Provide a support team to maintain and enhance the identified (4) contact centers Siebel applications, and other contact centers as identified through the term of the Contract including tasks for: a. Break-fixes, b. Product upgrades c. Enhancements and, d. Implementation of new functionality. 2. Train and mentor State-assigned MDIT staff enabling them to become full-valued members of this support team. 3. Create an enterprise hardware infrastructure using the existing servers within the base contract. 4. Create a standard Siebel application that would make available basic Siebel functionality to embryonic contact centers within the base contract. 5. Establish guidelines for the creation of a project control office for all Siebel implementations in the State within the base contract. 6. Help the State develop standards for contact center implementations within the base contract. 7. Support other contact centers within the State that in the future may require support. 8. Implement new contact centers within the State, at the request of MDIT. Out-of-scope. The business operation of the contact centers and the actual operation of the project control office are out of scope. II. Service Level Agreement and Optional Goals. Accenture currently has Service Level Agreements specified and agreed upon in the Contract and these Service Levels will be in force during the term of this SOW.