THE NEWS BEHIND THE HEADLINES : SPORTS : MUSIC : FAMILY SHOWS : CONVENTIONS : FAIRS M O C . Y A D O T S E U N E V . W W W 9 R Destined E B M U N 5 1 to Be Great E M U L O V The Milwaukee Bucks' new arena entertainment district and 6 1 Golden 1 Center, Sacramento, are redefining the arena industry 0 2 R E B M VT RISE REVEALS AN INDUSTRY VISION E T P E CANADA REBOUNDS BIG TIME S WELLS FARGO CENTER TURNS 20 VT SPOTLIGHT Flyered up crowd at Wells Fargo Center, Philadelphia, prior to the start of the Philadelphia Flyers home game. (Photo by Getty Images). 20 YEARS OF OUTSTANDING PARTNERSHIPS Ed Snider’s risky vision for Philly’s Wells Fargo Center was to keep it relevant and busy, and it is by R.V. BAUGUS To understand how the Wells Fargo Center in Philadelphia even got to this year’s milestone 20th anniversary, you have to go back to the vision of Comcast Spectacor Chairman Ed Snider for the construction of the venue’s predecessor Spectrum and the posthumous legacy he left after passing away on April 11 of this year. > 18 VENUES TODAY SEPTEMBER 2016 VT SPOTLIGHT “Ed had the wherewithal to go out and added Mike Sulkes, assistant general manager bring the Philadelphia Flyers to the market - of the Wells Fargo Center. “We have the 76ers, place in 1967,” said John Page, president of the and Villanova won the NCAA basketball Wells Fargo Center. championship last year and obviously thrilled Part of that vision included building an to be partners and playing about seven or eight arena, which the Spectrum became as the team games a year here. We have the Philadelphia began playing in the National Hockey League Soul who are great partners, play their games that year. Less than 20 years later, Snider in the summer and are a great family product understood the need for a new facility to not only allow the Flyers and fellow tenant Philadelphia 76ers of the National Basketball Association to remain competitive, but perhaps “Once people know most of all to be fan-friendly, another matter of utmost importance to Snider. With that came that when they come the opening of the Wells Fargo Center in 1996. Now, another 20 years later, the arena cel - to Philadelphia they ebrates two decades as perhaps the country’s foremost arena venue in hosting a litany of are going to get events that, in addition to its full-time NBA, NHL and Arena Football League Philadelphia taken care of then Soul tenants include, most recently, the Democratic National Convention, the 2000 it becomes a real Republican National Convention, an ongoing annual number of Villanova University bas - win-win and a posi - ketball games, major concerts, an NCAA Men’s Frozen Four hockey championship, tive for everybody.” NCAA Final Four, two Olympic Team Trials, WWE Wrestlemania XV, three games at the — JOHN PAGE Aug. 31, 1996 World Cup of Hockey to kick off the venue and even television programs Wheel of Fortune, American Idol and Harvest America. It is a venue that puts the “multi” in that connects well with the community. These multipurpose. four tenants are really great partners and pro - “All the types of events we have had in the vide a great, diverse line of sporting events last 20 years is a credit to the marketplace,” throughout the year.” Page said. “It’s a credit to the design of the Peter Luukko served as president and building and its flexibility. It’s also a credit to chief operating officer of Comcast Spectacor our parent company Comcast knowing that we for more than 25 years before leaving in 2013 have the capacity and the marketplace to do all and later becoming the executive chairman of of the necessary marketing, advertising and the Florida Panthers of the NHL as well as promotion. There’s a lot behind this, a lot of part of the Oak View Group, a Los Angeles- substance and a lot of creativity which allows based business venture that develops a national us to do all these great things. Once people platform for bringing sponsorships and events know that when they come to Philadelphia to stadiums and arenas not presently under they are going to get taken care of then it contract with a management firm. He remem - becomes a real win-win and a positive for bers the launch of the Wells Fargo Center (its everybody.” fourth name after morphing from CoreStates “We consider the Flyers, who we Center to First Union Center to Wachovia (Comcast Spectacor) own, as our partner,” CONTINUED ON PAGE 20 > SEPTEMBER 2016 VENUES TODAY 19 VT SPOTLIGHT “We have five levels of seating with each having individual concourses which really helped alleviate a lot of concourse congestion that was over 20 YEARS... CONTINUED FROM PAGE 19 at the Spectrum. That impacted Center) and the World Cup of Hockey. “We basically had the whole world broad - every fan no matter what seat you casting from the arena,” Luukko said. “In a way, it was like a stadium opening with the were in. Each individual concourse first event the Super Bowl. That was fantastic. Another highlight was that John LeClair spreads everyone out and makes scored for Team USA the first goal in the building and he was one of our players. To for a better experience at the have a Flyer score the first goal playing for Team USA was a pretty good script.” concession lines.” — MIKE SULKES That script has been rewritten numerous times in an arena that cost $210 million to build and seats 21,000. Most of all, the Wells Fargo Center was quite simply a building that needed to spring out of the dirt when it did in 1996. “The elements that Ed really wanted to bring and retain at the center were the old architectural design and unique features (of the Spectrum),” Page said. “We needed a much bigger building and premium seats, although the club box model that we created here really was a vision from the Spectrum when we had the super box model there. Having small, defined boxes so that people had a real intimate feel and their own restrooms that we could carry through albeit on a much larger scale. But really the charge was to keep it as intimate as possible with the right fit for the marketplace and allow the revenue to drift to the teams so Wells Fargo Center, Philadelphia, as seen at night. (Photo by Len Redkoles/Comcast Spectacor). that they could be competitive. “Everything that Ed thought would hap - WELLS FARGO CENTER BY THE NUMBERS pen did happen. He didn’t get a lot of support Aug. 21, 1996 – Ribbon-cutting for the Wells Fargo Center from a public financial perspective. It was real - 19,500 – Attendance at the first event, the World Cup of Hockey on Aug. 31, 1996 ly a personal risk deal. He leveraged some 40,000 – People attending the 2000 Republican National Convention each day either as a resources and risked nearly everything on this media member, delegate, worker or VIP building project and proved to be very success - 235,000 – Six-day attendance figure of the 2001 X-Games ful. Here we are now 20 years later and talking July 27, 2010 – Name changed to Wells Fargo Center about the next 20 years,” Page said. 4 – Number of names for the venue in the last 20 years 30 – Years on the naming rights deal (nine years remain) TODAY AND TOMORROW $210 million – Cost to build the Wells Fargo Center Who could have envisioned in 1997 the tech - 126 – Luxury suites on three separate levels nology that has brought venues like Wells 14 – Club Box sections Fargo Center to where they are today and a 230 – Average number of events each year world where teams and venues can know $75-$80 million – Money to be spent the next two summers for building renovations almost anything about their guests from what 130 – Approximate number of full-time employees is swiped on a card at the concession stand, the 500 – Approximate number of part-time employees team shop or even in the parking lot? Part of $50,000 – Amount lost on a rib festival the first year of operation CONTINUED ON PAGE 22 > 20 VENUES TODAY SEPTEMBER 2016 VT SPOTLIGHT FROM GOOD TO GREAT Customer service is a big deal at the Wells Fargo Center and has been since the building opened on Aug. 31, 1996. How big of a deal? Enough that for years venue owner Comcast Spectacor employed a customer service program called “How You Doin’?” Just over a year ago the program changed its name to “From Good To Great.” But make no mistake, all employees at the Wells Fargo Center want to know how their guests are doing. “We re-evaluated and changed the name a little bit last year,” said John Page, president of the Wells Fargo Center. “We’ve raised the expectation of all of our people who come in 20 YEARS... CONTINUED FROM PAGE 20 contact with our customers and fans. Without great customer service you can’t be successful successfully turning 20 in the fast-turnover in this business. It’s something that really starts with me to make sure we are walking the world of modern arenas does involve visionar - building on a constant basis, talking to people and interacting with our fans so they feel good ies as well as those who are willing to take some about it.