Conference guide #HUKConf19 Specialise in hospice leadership and management cass.city.ac.uk/cce MSc in Voluntary Sector Management The Centre for Charity Effectiveness at Cass Business School (Cass CCE) [email protected] 2 | Dying for Change: Evolution and Revolution in Palliative Care Contents 4 27 Welcome Session descriptions 5 37 General information Profiles of plenary speakers 9 40 Conference events and meetings Posters 13 41 Sponsors and exhibitors Exhibitor directory 14 46 Floor plans Acknowledgements 16 Programme www.hospiceuk.org We will be 020 7520 8200 Tweeting throughout @hospiceuk the conference using @hospiceukPA #HUKConf19 /hospiceuk Please use this hashtag in all your Tweets Hospice UK about the event. Hospice House 34 – 44 Britannia Street London WC1X 9JG ©Hospice UK 2019. Company Limited by Guarantee, Registered in England and Wales No. 2751549, Charity registered in England and Wales No. 1014851 and in Scotland No. SC041112. VAT No 731 304476. www.hospiceuk.org/conference | 3 Welcome Welcome to the ACC Liverpool for our flagship national conference – Dying for Change: Evolution and Revolution in Palliative Care. We know hospices are facing challenging times, with pressure on costs, a difficult fundraising environment and increasing demand. We simply cannot afford to stand still. The conference theme is therefore intentionally bold and dynamic, with a programme geared towards supporting you to meet these challenges. Over the next three days you will be kept abreast of all aspects of running a hospice and delivering care, with sessions covering overseeing organisational change, the latest clinical developments and new models of care, as well as fresh ideas for income generation and workforce planning, to name just a few. You will also have the opportunity to hear about what is happening in the wider healthcare community. I am sure you will also be looking forward to catching up with colleagues from other hospices, toasting the winners of our Hospice UK Awards at our conference dinner, meeting our rich array of exhibitors, and participating in the exciting new aspects of conference including the ‘shedful’ of ideas and the Camper Van of Dreams. Hospice care is at a crossroads right now, and we need to change and adapt in order to make sure we are fit for the future. But we cannot do this alone.That is why events like this conference are so vital, and we are delighted that you have joined us to deconstruct what we do, look to where we are headed, and devise a bold new strategy to meet the challenges we face. Tracey Bleakley Chief Executive Hospice UK 4 | Dying for Change: Evolution and Revolution in Palliative Care General information ACC Liverpool Accreditation Hospice UK is delighted to be holding our We have applied for 15 Clinical External national conference at ACC Liverpool. See Credits. If you require a Certificate of pages 14 and 15 for plans of the areas we Attendance, please ask at the registration desk. will be using. Assisted listening Galleria (ground floor) An infra-red system is installed across all of the auditorium spaces and breakout rooms. Two Registration desk, cloakroom/left luggage, types of receivers are available from the Guest coffee shop, business centre and guest Relations desk – one to make use of delegates’ relations. Tele-coil hearing aid if they have one, and one that is suitable for those without, or those who Lower level simply require increased volume. Lower Galleria: Bookstore, Camper Van Badges of Dreams For security purposes, participants are asked Exhibition, posters, catering Hall 2: to wear their badges at all times while on and refreshments the conference site. Anyone not wearing a badge may be stopped and refused entry to Upper level the conference. Should you lose your badge please come to the registration desk. Conference sessions: Main auditorium (Hall 1A), Hall 1C; rooms 3, 4 and 11 Conference registration is only valid for the person in whose name it has been made Speaker preview: Room 6 and multiple-day tickets cannot be shared amongst several people. This is for security Opening times purposes and because it creates logistical difficulties in our: issuing CPD certificates Tuesday 19 November 16:00 – 20:00 which are linked to individuals’ attendance at conference; meeting attendees’ specific Wednesday 20 November 08:30 – 19:30 dietary requirements; ensuring that we have Thursday 21 November 08:00 – 17:30 the correct number of conference packs and printed programmes. Friday 22 November 08:00 – 17:00 www.hospiceuk.org/conference | 5 General information (continued) Business centre Cloakroom and left luggage Located in the Galleria, the business centre A free, staffed cloakroom and left luggage offers a range of services, for which there is store is available in the Galleria at the following a charge, including printing up to A0; faxing, times: scanning and laminating; courier services; Wednesday 20 November 08:30 – 20:00 foreign exchange. Thursday 21 November 08:00 – 17:15 Cash Machine Friday 22 November 08:30 – 15:45 ACC operates a cash back facility at Guest No responsibility will be accepted by the relations. The cost is £1 for this service. ACC management, Hospice UK or their staff Alternatively the nearest cash machine is in and agents for any property lost, damaged Albert Dock. or stolen. Catering Delegates are advised that cases and bags left in the cloakroom should be locked, as no Refreshments will be available during official responsibility can be accepted for individual breaks. Lunch will be served in the exhibition items found to be missing from such baggage. hall on each day of the conference. (The size This will also apply to property left on or in the of the hall does not allow for seating for all pockets of coats etc. delegates but our intention is that delegates will also take advantage of breaks to visit the Discount cards exhibition and posters.) Discount cards for use in a range of local If you have specific dietary requirements which restaurants and attractions are available from have not been met, please speak to one of registration. ACC’s ‘Allergy Champions’, recognisable by their green aprons, who will be able to advise and assist you. Emergency procedures In the event of an emergency, an When the conference is open, delegates can announcement will be made asking delegates, buy refreshments outside official break times exhibitors and organisers to leave the building from the coffee shop in the Galleria, which will by the nearest available exit. The muster be open at the following times: point is on the piazza outside the Jury’s Inn. Wednesday 20 November 08:45 – 17:30 Delegates with access requirements will be guided to the nearest refuge point by a Thursday 21 November 07:45 – 17:30 venue steward, where they will receive further Friday 22 November 08:15 – 16:00 assistance. No one is to return to the building until official announcements have been made by ACC Liverpool. 6 | Dying for Change: Evolution and Revolution in Palliative Care Exhibition Mobile phones and pagers The exhibition is located in Hall 2 and will be As a courtesy to speakers and other delegates, open throughout conference. (See page 14 for we ask that all mobile phones and pagers a plan of the exhibition.) Don’t forget to enter are switched to silent during all conference the prize draw, and to follow the Liver Bird sessions. Trail during the dedicated Exhibitor Hour on Thursday 21 November (14:45 – 15:45). Mobility All areas of ACC Liverpool are accessible. If Feedback you require any assistance, please let the staff We welcome your feedback to help inform know at the registration desk. the format and content of future conferences. We will be sending delegates an electronic Parallel sessions feedback form immediately after conference. Rooms for all sessions are of a good capacity Completed entries will be entered into a prize and we do not anticipate any difficulties in draw. delegates being able to attend the sessions of their choice. The exception to this is the First aid Revolution Workshop (13:30 – 16:45 on If anyone requires first aid, please contact an Wednesday 20 November) for which people ACC Steward – recognisable by their black have registered in advance. Access will be jackets and blue ties – who will be able to on a purely first-come, first-served basis and assist. access may be denied if rooms become full. Guest relations Photography and filming ACC’s Guest Relations team is located in the We have commissioned a photographer to Galleria and can help with restaurant bookings, take pictures during conference. These are for transport needs, supplying prayer mats or promotional purposes and images may appear assistance with tours to Liverpool’s attractions. in future leaflets, flyers and on websites. We will also be filming some session, which will be Lost property available on our YouTube channel. Please visit the registration desk for any matters relating to lost property. www.hospiceuk.org/conference | 7 General information (continued) Poster presentations Speaker preview Posters are on display throughout the Speaker preview is located in Room 7 on the conference in the exhibition hall. Posters will upper level. remain in place throughout the conference If you are speaking at the conference but will allowing delegates the opportunity to view them not be using PowerPoint or any other form of at any time. We have asked that at least one electronic presentation, you should still visit author of each poster is available to answer speaker preview so that you can advise the questions and discuss their content during the technicians in your session accordingly and refreshment and lunch breaks. so they can confirm any other requirements with you.