ADELAIDE AND PARAFIELD COMMUNITY AND STAFF NEWSLETTER DECEMBER 09 PG 1 ADELAIDE NAMED CAPITAL CITY AIRPORT OF THE YEAR PG 11 BECOME A TREE PG 4 FOR LIFE GROWER T1 Reaps Rewards 1 contents ADELAIDE NAMED Phil Baker Adelaide named CAPITAL CITY AIRPORT OF THE YEAR capital city airport of the year 1 Ten year quality research partnership 2 Christmas Message 3 MD’s comments New monthly passenger Despite the adverse impacts of On that note, our newly-styled Master record in October 3 the Global Financial Crisis on many Plans, which include Sustainability industries and some of our neighbouring Plans (formerly the Environment T1 reaps rewards 4 airports, Adelaide Airport Ltd has been Strategy) for both our airports have able to keep a firm eye on the future been lodged with the Federal Minister Festive shopping fun in T1 5 and it is hoped that we can look for Infrastructure Transport Regional forward to a prosperous New Year. Development and Local Government for Wang Wang and Funi Whilst we haven’t boasted about it, approval. These plans, once approved, avoid the fanfare 6 the last few months have been highly will pave the way for us to continue the successful for the airport and the State judicious development of our airports, Turn around choreography 7 through continued passenger growth not only for the industry but the (including another monthly record in community and our shareholders alike. October) and securing new scheduled Year 2010 promises to be an Adelaide Airport runway surface testing 7 services, and we are confident there exciting one. Works should commence is more to come. shortly on a new control tower for Seen in cinemas around the world 8 This year Tiger, Jetstar and Virgin our air traffic control colleagues. Blue all have announced additional The planning is well underway New Brisbane Tiger route good non-stop services to both domestic for a multi level car-park, news for Adelaide Travellers 8 and international destinations a re-alignment of our road system including a new route to Fiji. and a unique pedestrian plaza that John McArdle National Chairman AAA, Mark Young CFO AAL and Ms Isabelle Floret, Senior Vice President (Asia Pacific) Airbus. A happy engagement 9 Our T1 operations continue to set will improve service, security and high standards and generate positive safety for all of our airport users. Adelaide Airport has been voted “We’ve then made our wildlife This program of evaluation incorporated Australia’s Capital City Airport of the management plan accessible, free-of- expert, on and off airport, stakeholder Seen in T1 9 feedback. Congratulations go to our Construction should commence T1 retail team, who won two awards mid 2010. We also anticipate Year by its peers at the 2009 Australian charge, for all other Australian airports. involvement and commitment - Aviation Industry Awards in Sydney. “Adelaide Airport Ltd is proud of what ensuring its success. Environment Manager’s message 10 at the recent Property Council of renewed interest in the construction Australia awards night. and operation of a quality hotel It is the second time Adelaide Airport we have been able to achieve, both in Birdstrike and Wildlife Hazard This was followed last week with adjacent T1 and some preliminary has won the award in the past four years. terms of running an efficient domestic Management is an important inclusion Become a Trees For Life grower 11 two further awards for vastly differing planning for an extension to T1. The Australian Airports Association and international airport and through our in every airport’s standard operating strategies. The first was the highly Next April we will be jointly hosting (AAA) has recognised Adelaide Airport environment and sustainability initiatives.” procedures and safety management Love is in the air 12 prestigious ‘Capital City Airport of the the Routes Asia conference with the for its “major step forward in industry AAA AWARD CITATION: system. To make life easier for all Year’ awarded by the AAA for our work State Government and in the New Year leadership” and in particular in the area This year’s award for the Australian Australian airports, this airport developed, Adelaide Shores - a green stay 12 in wildlife hazard management - the we confidently expect to see tangible of wildlife management. Capital City airport of the Year represents at great cost, a CASA-endorsed, simple second time we have achieved this results from our continued dialogue Managing Director, Phil Baker, said the a major step forward in industry leadership. 12 page Bird Hazard Management Adelaide Airport shares in accolade in four years. with a range of targeted carriers. achievement was an outstanding result for This particular award-winning initiative, Template for its own use and then made $150m for SA stormwater projects 13 The second was “Employer of the In closing I would like to take this the airport and its staff, and in particular finalised during the year under review, it available, free-of-charge, and accessible Year” awarded by the Defence Reserves opportunity to personally thank all of for its environmental team. is the culmination of over 20 years hard for all AAA member airports, on the “Wildlife management, which deals work, together with a statistical evaluation Association’s website. Adelaide Airport Brighton Jetty Support Council in recognition for the the management and staff, plus our with important issues such as bird strikes, combined with a high-level of professional This is an outstanding example of Classic Sculptures 14 support that AAL have provided for consultants, customers, regulators, Capt Pat Trainor to support and fulfil border agencies and suppliers, local is clearly an important facet of our safety and academic management. leadership and support for the benefit his commitments with the Army residents and all levels of Government and security management and sustainability All too often in our industry, decisions of the aviation industry in general and initiatives. AAL has worked in collaboration and action plans are based upon snapshot every Australian airport. Congratulations If you have any questions or comments in regard Reserves, indicative of our drive for for their support during this to activities at either Adelaide or Parafield Airports, excellence in all areas of our operations challenging year. with off airport institutions and local perceptions, and sometimes they work, to the winner of the Australian Capital contact, John McArdle, Adelaide Airport Limited, and desire to be an employer of choice Best wishes to you and your families authorities in setting a new benchmark but more often than not, they are City Airport of the Year award - 1 James Schofield Dr, Adelaide Airport, SA, 5950 across all the relevant disciplines for a safe and happy holiday season, and for airports in this area,” Mr Baker said. unsuccessful. Adelaide Airport. Telephone 08 8308 9211 Fax 08 8308 9311 email:[email protected] www.aal.com.au within the organisation. a peaceful and prosperous year ahead. 3 TEN YEAR QUALITY RESEARCH PARTNERSHIP GETTING IN THE CHRISTMAS SPIRIT Ten years ago last month, John McArdle, a total of almost 7 million using the As part of the agreement, AAL General Manager - Corporate Affairs of one new integrated terminal - T1. also sponsors the student graduation Adelaide Airport Limited (AAL), approached When the Tourism department began and provides a perpetual trophy and TAFE SA Centre for Tourism to co-ordinate the surveys, little did they anticipate substantial prize to the student voted a Quality of Service Survey twice per year, the drama and excitement that the next by their peers and lecturers as the in March and September. 10 years would bring! In September one who displays the highest quality TAFE readily agreed and saw it 2001 the students were in the middle of service during the year. as a coup for the Tourism department of their work at the airport when news This industry partnership with as the project would provide a unique of the New York World Trade Centre AAL has given students a unique opportunity for tourism students to be bombing shocked the world. opportunity to be part of genuine involved in such an important industry The response by Adelaide Airport was research. As Jo-Anne Tsai, an study every semester, and to be able to immediate, but students and passengers international student from Singapore learn aspects of a subject “on the job”. alike took it in their stride. Then, two states: “The fieldwork conducted at AAL in turn had a corporate desire to days later one of Australia’s two domestic Adelaide Airport has been an invaluable continually monitor its own performance airlines, Ansett Airlines, collapsed, which and beneficial learning experience. Adelaide Airport T1 Shopping entered and to comply with Government called for even more problem solving! It has allowed us to participate in a a float in this year’s Glenelg Christmas mandates to report the satisfaction On a happier note, in February 2002, live industry environment and to apply Pageant, held on Sunday November 22. levels of its customers to the when the TAFE students were doing our freshly acquired research skills.” The float featured a mix of aviation Australian Competition & Consumer their orientation visit to the airport they It is also a win-win for AAL as - with a large covered bamboo framed Commission (ACCC). witnessed at close quarters the arrival John McArdle states: “Our relationship aircraft - a decorated Christmas tree, When the research began 10 years of HRH Queen Elizabeth II and HRH The with TAFE provides us with a truly and lots of presents - no doubt from ago, some 4 million passengers utilised Duke of Edinburgh. Four years on and the professional survey service that is the T1 Shopping retailers! 2 separate terminals.