48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence 11th - 14th October 2018 AVANI Victoria Falls Resort, Livingstone, Zambia Image SAA SOUTH AFRICAN AIRWAYS, WE’RE READY TO CONNECT YOU. SAA0518_5131_Host_Programme_Brochure_Amend2.indd 1 2018/06/04 1:09 PM 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Welcome A warm welcome to the Airlines Association of Southern Africa’s 48th Annual General Assembly. It is an honour to welcome all members of the Airlines Association of Southern Africa (AASA), distinguished guests and aviation sector stakeholders to AVANI Victoria Falls Resort in Zambia. I am privileged to address you in my capacities as both Acting Managing Director of Air Namibia and the Chairperson of AASA. The theme for this year’s AGA is Enabling African Airline Service Excellence. African airlines are investing in world class equipment and skills to ensure their products are able to compete with airlines worldwide. In a competitive global market, and the swift pace at which people, goods and services are transported today, it is imperative the airlines of Africa deliver world-class service standards. This is the expectation of the traveling public and the shippers of cargo today. We are excited to have secured the presence of pre-eminent speakers in their various focus areas who are here to share their experiences and knowledge from around the world. As with any business, airlines need to ensure they keep abreast of the ever-changing advances in technology to ensure the customer experience is a positive one. All stakeholders in the value chain need to work together, to identify ways in which customer expectations are met. It is only in so doing that the survival of African airlines may be secured. It is my sincere wish that we have a successful AGA, with outcomes that will make a difference to airlines in Africa. Though we may be competitors, we are tasked with similar objectives, missions and visions, and I hope the deliberations to come will be fruitful. Ladies and Gentlemen, and distinguished guests in attendance, enjoy the programme. Yours Sincerely, Mandi E.P. Samson Chairperson Airlines Association of Southern Africa Airlines Association of Southern Africa (AASA) 01 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Programme Follow us @AirlinesAssocof and use #AASA2018 to tweet Programme Director: Vusi Thembekwayo - Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau DAY 1 Arrival and Welcome - Thursday, 11 October 2018 Venue: AVANI Victoria Falls Resort 14h00 - 17h00 Registration of Delegates Venue: AVANI Victoria Falls Resort Conference bags sponsor: South African Weather Service Airport transfers sponsor: BidAir Services Dress code: Business Casual/Traditional Thursday evening 19h00 - 20h00 Welcome Cocktail Function Venue: AVANI Victoria Falls Resort Poolside Lawns Sponsor: South African Civil Aviation Authority 20h00 - 22h00 Welcome Dinner Venue: AVANI Victoria Falls Resort Poolside Sponsor: Shell Aviation Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 02 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Programme Follow us @AirlinesAssocof and use #AASA2018 to tweet DAY 2 Conference Day - Friday, 12 October 2018 Venue: AVANI Victoria Falls Resort, Giraffe and Elephant Conference Rooms 08h30 - 10h00 Opening Session Sponsor: Airports Company South Africa 08h30 - 08h40 Welcome o Introduction by Programme Director: Vusi Thembekwayo - Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau o Security Briefing o Welcome Address: Mandi E.P. Samson - AASA, Chairperson 08h45 - 09h00 Industry Address: Chris Zweigenthal - AASA, CEO 09h05 - 09h25 Keynote Address: Paul Steele - International Air Transport Association (IATA), Senior VP, Member and External Relations, and Corporate Secretary 09h30 - 10h15 Government Keynote Addresses o Zambian Government Address by Mishek Lungu - Permanent Secretary for Transport and Communications (on behalf of Brian Mushimba - Minister of Transport) o South African Government Address by Poppy Khoze - SACAA, Director of Civil Aviation (on behalf of Dr. Blade Nzimande - Minister of Transport) 10h15 - 10h45 Coffee/Tea Break Sponsor: CFM International 10h45 - 12h45 Second Session Sponsor: Air Traffic and Navigation Services 10h45 - 11h15 Presentation Digital transformation: The future for better customer experience. Presenter: Thomas Snyman - Huawei Southern Africa, CTO in transportation industry Airlines Association of Southern Africa (AASA) 03 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Programme Follow us @AirlinesAssocof and use #AASA2018 to tweet 11h15 - 11h45 Presentation Bridging the communication and delivery gap between the aviation industry and the customer. Presenter: Mummy Mthembu-Fawkes - Earthy_SA, Founder and CEO 11h45 - 12h45 Panel Discussion Matching the passenger’s airport and airline expectation with their experience. Moderator: Blacky Komani - Tourvest, Deputy CEO Panelists: Bongiwe Pityi-Vokwana – ACSA, O.R. Tambo International Airport, GM Agness Chaila – ZACL, Director Airport Services Erik Venter - Comair Limited, CEO Maneesh Jaikrishna – SITA, Vice President, Indian Subcontinent, Dubai, Eastern and Southern Africa 12h50 - 14h00 Conference Lunch Venue: AVANI Theatre of Food Restaurant Sponsor: Boeing 14h00 - 15h00 Panel Discussion Developing intra-Africa trade and enabling intra-African free movement of aircraft and passengers – challenges and opportunities. Moderator: Jean-Jacques Cornish – Newspaper Editor, Radio Journalist & MC Panelists: Poppy Khoza – SACAA, Director Civil Aviation Tefera Mekonnen - AFCAC, Director Air Transport Tim Harris – Wesgro (the host of Cape Town Air Access), CEO Thabani Myeza – ATNS, Commercial Services Executive 15h00 - 15h30 Coffee/Tea Break Sponsor: CFM International Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 04 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Programme Follow us @AirlinesAssocof and use #AASA2018 to tweet 15h30 - 16h45 Aviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction? Moderator: Paul Steele - IATA, Senior VP, Member and External Relations Panelists: Vuyani Jarana – South African Airways, CEO Mandi E.P. Samson – Air Namibia, Acting MD Agnes Khunwana – Air Botswana, General Manager Rodger Foster – Airlink, CEO Tony Irwin – Proflight Zambia, CEO 16h45 - 17h00 Summary and Closing of Conference Day Friday evening 19h00 - 20h00 Conference Cocktail Function Venue: AVANI Victoria Falls Resort Poolside/Lawns Sponsor: Bombardier 20h00 - 23h00 Conference Dinner Venue: AVANI Kingfisher Boma Sponsor: South African Airways Airlines Association of Southern Africa (AASA) 05 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Programme Follow us @AirlinesAssocof and use #AASA2018 to tweet DAY 3 Annual General Meeting - Saturday, 13 October 2018 Venue: AVANI Victoria Falls Resort, Giraffe and Elephant Conference Rooms 09h00 - 11h00 Annual General Meeting Sponsor: GE Aviation From 12h00 Social Programme: Zambezi River Cruise Sponsors: Embraer Airlines Association of Southern Africa Saturday evening 19h00 - 20h00 Farewell Cocktail Function Venue: Mukuni (on the banks of the Zambezi River) Sponsor: Rolls-Royce 20h00 - 23h00 Farewell Dinner Venue: David Livingstone Boma Sponsor: Airbus DAY 4 Departure - Sunday, 14 October 2018 Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 06 48th AASA Annual General Assembly 2018Enabling African Airline Service Excellence Conference Host South African Airways www.flysaa.com South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink, and low-cost carrier, Mango, within South Africa, across the African continent, and to nine intercontinental routes from its Johannesburg hub. The airline’s core business is the provision of passenger airline and cargo transport services, together with related services provided through SAA and its wholly-owned subsidiaries: SAA Technical, Mango, its low-cost carrier, and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category showing that our customer-facing employees are our true brand ambassadors who make a difference to millions of travelling customers. This is evidenced by the airline