QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS & INDIVIDUALS QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS AND INDIVIDUALS 1 QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS & INDIVIDUALS 2 QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS & INDIVIDUALS TABLE OF CONTENTS List of Figures ............................................................................................................................................5 List of Tables ..............................................................................................................................................7 EXECUTIVE SUMMARY ............................................................................................................................8 Connectivity On The Go, Anytime, Anywhere .........................................................................9 Build On The Momentum Of Advanced Services Usage ......................................................9 Focus Areas Of Study ......................................................................................................................9 Challenges ........................................................................................................................................10 BACKGROUND .........................................................................................................................................11 Qatar’s Demographics ...................................................................................................................12 Research Objectives ......................................................................................................................13 Research Framework ....................................................................................................................14 Primary Research ............................................................................................................................14 Secondary Research .......................................................................................................................15 REPORT DETAILS.....................................................................................................................................15 1. ICT USAGE IN QATAR ........................................................................................................................16 1.1: PENETRATION OF ICT DEVICES ........................................................................................16 1.1.1 Household ICT Devices Penetration .......................................................................17 1.1.2 Household Computer Penetration Benchmarking ............................................. 20 1.1.3 Household ICT Devices Ownership .........................................................................20 1.1.4 Household Advanced Digital Devices Penetration ............................................22 1.1.5 Household TV Subscriptions ......................................................................................23 1.2: INTERNET CONNECTIVITY .................................................................................................. 24 1.2.1 Internet access among the households ................................................................25 1.2.2 Type of internet connection in the households ................................................ 26 1.2.3 Internet speed among the households ..................................................................27 1.2.4 Average household expenditure on ICT related products in Qatar ............. 28 1.3: ICT USAGE AMONG INDIVIDUALS .................................................................................... 30 1.3.1 Usage of personal computers among the individuals ..................................... 31 1.3.2 Internet usage by individuals ....................................................................................34 1.3.3 Mobile phone ownership ............................................................................................ 40 1.4: SATISFACTION WITH MOBILE AND INTERNET SERVICES ....................................... 42 1.4.1 Satisfaction with mobile and internet services ..................................................43 1.4.2 Satisfaction with mobile phone services on various parameters ................43 2: FOCUS AREAS ................................................................................................................................... 46 2.1: e–Commerce ............................................................................................................................ 46 2.1.1 State of the e-Commerce market ............................................................................ 46 2.1.2 Online Purchase patterns ............................................................................................47 2.1.3 Key Drivers for online purchases .............................................................................50 2.1.4 e-Commerce payment systems ................................................................................ 50 2.1.5 Key reasons for not shopping online ...................................................................... 52 3 QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS & INDIVIDUALS TABLE OF CONTENTS 2.2: ONLINE BANKING .................................................................................................................... 53 2.2.1 Internet banking landscape in Qatar ......................................................................54 2.2.2 Reasons for using online banking ...........................................................................54 2.2.3 Satisfaction with online banking ............................................................................. 56 2.3: ONLINE SAFETY, SECURITY AND PRIVACY ......................................................................57 2.3.1 Online safety perception by nationality ................................................................58 2.3.2 Key concerns while using internet ..........................................................................59 2.3.3 Online safety measures ...............................................................................................60 2.3.4 Child safety online .........................................................................................................60 2.3.5 Reporting authority for cyber incidents ................................................................62 2.3.6 Guidance /Suggestions for online safely ..............................................................63 2.4: e–GOVERNMENT.........................................................................................................................65 2.4.1 Means of communicating with government ..........................................................65 2.4.2 Satisfaction with the availability of online information about government ser- vices, polices and legislations ....................................................................................................66 2.4.3 Awareness and usage of Hukoomi services ..........................................................67 2.4.4 Satisfaction with services on Hukoomi portal .....................................................68 2.5: Q-POST SERVICES .....................................................................................................................69 2.5.1 Q-Post services usage ..................................................................................................69 2.5.2 Satisfaction with the Q-post service .......................................................................70 2.5.3 Awareness of Q- Post online services among non-users of Q-Post services .................................................................................................70 3: NEW DIGITAL SERVICES – INTEREST AND USAGE ...................................................................71 3.1 Interest in new digital services ..........................................................................................71 3.2 Use of emerging digital services .......................................................................................73 4: CONCLUSIONS .....................................................................................................................................76 APPENDIX ..................................................................................................................................................78 Research Methodology ..................................................................................................................78 List of Definitions ...........................................................................................................................80 List of Abbreviations .....................................................................................................................81 4 QATAR’S ICT LANDSCAPE 2019: HOUSEHOLDS & INDIVIDUALS LIST OF FIGURES Figure 1: QATAR POPULATION BY GENDER, 2018 .....................................................................12 Figure 2: QATAR POPULATION BY AGE GROUP, 2018 ..............................................................12 Figure 3: QATAR POPULATION BY MUNICIPALITY, 2018 .........................................................13 Figure 4: ICT DEVICES PENETRATION AMONG HOUSEHOLDS IN QATAR, 2018 ..............17 Figure 5: TREND OF ICT DEVICES PENETRATION AMONG HOUSEHOLD, 2013–2018 ...18 Figure 6: PENETRATION OF ICT DEVICES AMONG HOUSEHOLDS BY NATIONALITY.......19