Concept of Operations MSG Sphere London Concept of Operations Date: February 2019 pg. 1 Concept of Operations Contents 1. Overview ......................................................................................................................................... 6 1.1 Introduction ................................................................................................................................... 6 1.2 Project and site description ........................................................................................................... 6 1.3 Purpose of the CONOPS .............................................................................................................. 12 1.4 Framework approach to developing the CONOPS ...................................................................... 13 1.5 Scope of the CONOPS .................................................................................................................. 13 1.6 Event management coordination ................................................................................................ 14 1.7 Partners and stakeholders ........................................................................................................... 14 1.8 Relationship management .......................................................................................................... 15 1.9 Pedigree of operator and consulting team ................................................................................. 15 1.10 Use of emerging technologies ................................................................................................... 15 2. Overview of Activities at MSG Sphere ............................................................................... 17 2.1 Likely Event Timings .................................................................................................................... 18 2.2 Event configurations and capacities ............................................................................................ 19 2.3 Event day venue operations ........................................................................................................ 21 2.4 Non-event day venue operations ................................................................................................ 21 2.5 MSG Sphere Site Wide Public Operating Hours Summary .......................................................... 21 2.6 Employing People at MSG Sphere ............................................................................................... 22 3. Venue Transportation .............................................................................................................. 24 3.1 Transport assessment ................................................................................................................. 24 3.2 Site access .................................................................................................................................... 24 3.3 Deliveries and Servicing ............................................................................................................... 25 3.4 Access for rail and substation maintenance................................................................................ 29 3.5 Waste management .................................................................................................................... 30 3.6 Staff travel plan ........................................................................................................................... 32 3.7 Emergency vehicles ..................................................................................................................... 33 3.8 On-Site car parking management ................................................................................................ 33 3.9 Staff cycle parking facilities ......................................................................................................... 33 3.10 Working with HS1 and National Rail ......................................................................................... 33 4. Guest Use of Transport .......................................................................................................... 34 4.1 Mode share ................................................................................................................................. 35 4.2 Guest use of underground and rail services ................................................................................ 37 4.3 Guest arrivals and departures using London Underground ........................................................ 38 pg. 2 Concept of Operations 4.4 Guest arrival and departure using London Overground ............................................................. 38 4.5 Guest arrival and departure using Rail and DLR .......................................................................... 38 4.6 Highway network distribution ..................................................................................................... 39 4.7 Guest car parking ......................................................................................................................... 41 4.8 Blue Badge Parking and Mobility Strategy .................................................................................. 42 4.9 Guest Cycle Access and Parking .................................................................................................. 42 4.10 Guest Coach Parking .................................................................................................................. 43 4.11 Shuttle Bus Operations for Overnight Events ........................................................................... 44 4.12 Taxis and Private Hire Vehicles (PHV) ....................................................................................... 44 4.13 Taxi drop off and pick up operation .......................................................................................... 44 4.14 Assessment of likely bus usage ................................................................................................. 45 4.15 Impact Assessment .................................................................................................................... 45 5. Crowd Modelling and Assessment....................................................................................... 46 6. Stratford Wide Co-ordination and Contingency Planning ......................................... 47 7. Management of Guest Arrivals and Departures ............................................................ 48 7.1 Transport capacities, event coincidences and event timings...................................................... 49 7.2 Local Context ............................................................................................................................... 54 7.3 Crowd management of arriving and departing guests ................................................................ 55 7.4 Principles of effective crowd management ................................................................................. 55 7.5 Coincidence of events with neighbouring activities .................................................................... 58 7.6 Guest arrivals ............................................................................................................................... 58 7.7 Guest departures ......................................................................................................................... 62 7.8 Integration with Westfield, London Stadium and Queen Elizabeth Park activities .................... 64 8. Local Stations Operations ...................................................................................................... 65 8.1 Queue management resources ................................................................................................... 65 8.2 Requirements for queue management at stations ..................................................................... 65 8.3 Background demand ................................................................................................................... 65 8.4 Station entrances ........................................................................................................................ 65 8.5 Station management ................................................................................................................... 66 8.6 Redundancy ................................................................................................................................. 66 8.7 Last trains .................................................................................................................................... 67 8.8 Other local stations ..................................................................................................................... 67 9. MSG Sphere Operations.......................................................................................................... 68 9.1 Safety infrastructure and systems ............................................................................................... 68 9.2 Control room operations ............................................................................................................. 68 9.3. Generic equipment ..................................................................................................................... 69 pg. 3 Concept of Operations 9.4 Staff qualifications, training and briefing