SPRING IssUE 2017 Standing on Guard We fly the CH-149 Cormorant AIR FORCE SUPPORT MEDITERRANEAN LIFESAVERS HIGH-TECH TRAINING 36th Rescue Squadron Italian Coast Guard Toll Air Ambulance Spring 2017 1 YOU ORDER. WE DELIVER. Delivering spare parts when and where you need them is the highest priority for Chauncey Mitchell and the Customer Support team at Airbus. In recent years we have invested a lot of time, effort, and money to improve our service, and it shows. We’re delivering parts you order at a 97 percent on-time rate. For an AOG, the needed part ships within four hours 98 percent of the time. Our spare parts inventory exceeds $115 million, and more than 60,000 unique part numbers are in stock. Our mission is to keep your aircraft fl ying. Our commitment is to meet and exceed your expectations. WithYouOnEveryFlight.com 2 Vertical 911 Magazine Spring 2017 3 We have also generated an impressive following. Our customers will attest that in the right hands, a worn starter generator can perform to the same high standards it did as the day it was installed. Get the most out of your investment. Call today and speak with a knowledgeable sales professional or visit us online at www.heliparts.com. 4 Vertical 911 Magazine TABLE OF CONTENTS SPRING IssUE 2017 36 Cover Story TOTALLY AcE BEHIND THE scENES OF TOLL’S HIGH-TECH CREW TRAINING CENTER. BY PAUL SADLER 42 NO HIGH HEELS IN THE HIGH HILLS FLYING WITH HELI-AUSTRIA CREWMEMBER CLAUDIA JUEN. STANDING ON GUARD BY TOMAS KIKA WE FLY THE CH-149 CORMORANT. 72 BY ROBERT ErDOS 48 36 60 THE NORTHWEST’S BEST-KEPT SECRET BEHIND THE scENES WITH THE U.S. AIR FORCE’S 36TH REscUE SQUADRON. BY SKIP ROBINSON We have also generated an impressive following. 60 42 86 SAVING LIVES IN THE MEDITERRANEAN ON THE FRONT LINES OF THE MIGRANT CRISIS WITH THE Our customers will attest that in the right hands, a worn ITALIAN COAST GUARD. starter generator can perform to the same high standards BY ELAN HEAD it did as the day it was installed. Get the most out of your investment. Call today and speak with a knowledgeable sales professional or visit us online at www.heliparts.com. 86 THE STAKES ARE HIGH In Every Issue TIPS FOR IMPROVING THE SAFETY OF HELICOPTER 08 Focus On Professionalism 30 Field Ops Photos REscUE HOIST OPERATIONS. BY BILL QUISTORF 10 HAA Corner 92 Marketplace 12 Focus On Safety 96 Final Approach 14 RotorBeat Spring 2017 5 WHAT’S ONLINE? SPRING IssUE 2017 The Team GROUP PUBLISHER Mike Reyno [email protected] GROUP PUBLISHER Linda Reyno [email protected] ASSOCIATE PUBLISHER Derek Kast [email protected] EDITOR-IN-ChIEF Oliver Johnson [email protected] VERTICAL 911 EDITOR Elan Head [email protected] ASSISTANT EDITOR Ben Forrest [email protected] ‘ APRIL FACEBOOK PHOTO CONTEST | DARKO MARETIC JR. EDITOR Sarah Grandy [email protected] SALES & MARKETING DIRECTOR Tim Muise [email protected] WINNER MARKETPLACE SALES MANAGER Have a great photo to share? We want to see it! Carla McKay [email protected] If you have a helicopter-themed photo you’d like to share, post it to our Facebook page at www.facebook.com/verticalmag, or share it on Instagram using the hashtag #verticalmag. CIRCULATION MANAGER In addition to receiving prizes, our weekly winners have their photos featured on our home Leanne Willis [email protected] page and in Vertical Daily News, our daily email newsletter. PRODUCTION MANAGER Jen Colven [email protected] GRAPHIC DESIGNER Kaytlyn Wismayer [email protected] Cover Subscribe to Vertical News verticalmag.com/subscription WEB DEVELOPER SPRING ISSUE 2017 Shawn Pieters [email protected] Read the Magazine Online verticalmag.com/digital CONTRIBUTING EDITORS: Jen Boyer, Haraldur Diego, Robert Erdos, Dan Foulds, Tony Kern, Tomas Kika, Skip Robinson, Hilary Romig, Follow us on Twitter Paul Sadler, Bill Quistorf, Bill Winn Follow @verticalmag CONTRIBUTING PHOTOGRAPHERS: Jason Fortenbacher, Lloyd Horgan, Jeffrey Kennedy, Like us on Facebook Tomas Kika, Christoph Meyer, Heath Moffatt, Standing on Guard facebook.com/verticalmag We fly the CH-149 Cormorant Skip Robinson, Paul Sadler, Árni Sæberg AIR FORCE SUPPORT MEDITERRANEAN LIFESAVERS HIGH-TECH TRAINING 36th Rescue Squadron Italian Coast Guard Toll Air Ambulance Follow us on Instagram In Canada: A CH-149 Cormorant operated Follow @verticalmag 500 Trillium Dr., Unit 23, Kitchener, ON N2R 1E5 by Canada’s 442 Transport In the United States: and Rescue Squadron. Since 701 S. Main Street, Fall River, WI 53932 Watch videos on Vimeo Vertical is proud to be a member of entering service with the RCAF vimeo.com/mhmmedia eth R. Wilso enn n K Aw 5 a 1 r 0 d 2 s in 2002, the Cormorant has Finalist B a e i s d t e i n M C s s a e n n a i s Helicopter Association of Canada d u i a B n proven itself to be a capable Shop Vertical Merch SAR helicopter. shopcanada.mhmpub.com MIKE REYNO PHOTO shopinternational.mhmpub.com PUBLISHED AND PRODUCED BY: MHM Publishing Inc. SUBSCRIPTION INQUIRIES CAll TOll-FREE: 866.834.1114 Our Publications Vertical Magazine (ISSN 1703-8812) is published six times per year (Dec/Jan, Feb/Mar, Apr/May, Jun/Jul, Aug/Sept, Oct/Nov) by MHM Publishing APRIL/MAY 2017 SPRING ISSUE 2017 Inc., paid at Fall River, WI. Postmaster please send address changes to: Vertical Magazine, PO Box 8, Fall River, WI, 53932. All material published remains the copyright of MHM Publishing. No part of this publication in whole or in part may be reproduced without written permission from the publisher. Editorial published in Vertical Magazine does not necessarily reflect the views of the publisher. Information contained within Vertical Magazine is believed to be accurate, but the publisher assumes no responsibility for errors. Vertical will consider unsolicited, quality stories and pictures, but the publisher BRAT LE IN E G cannot assume any responsibility for the safe return of submitted material. C years E S 2 T. 200 Standing on Guard © FLYING We fly the CH-149 Cormorant Copyright 2017 MHM Publishing Inc. THE 505 AIR FORCE SUPPORT MEDITERRANEAN LIFESAVERS HIGH-TECH TRAINING Does the new Jet Ranger have the “X” factor? th International Serial Number ISSN 1703-8812 36 Rescue Squadron Italian Coast Guard Toll Air Ambulance Canadian Publication Mail Agreement Number: 40741549 Postmaster: If undeliverable, return mailing label only. Printed in U.S.A. insightmagonline.com verticalmag.com skiesmag.com 6 Vertical 911 Magazine ALEAExpo17_BG_ad_Layout 2 1/10/17 10:07 AM Page 1 If we can’t communicate, RT-7000 Panel-mount Tactical Radio we can’t save lives... The RT-7000 panel-mount tactical radio is the perfect addition to Cobham’s Flexcomm™ family. As a software-defined radio, the RT-7000 line is upgradable as requirements change. If modules become obsolete, you won’t need a new radio— you’ll remain current with AM/FM, P25, LTE, TETRA, SATCOM, HD Video and more. Now the tactical radio line with maximum operability and greatest transmit power fits any aircraft, any mission. • 30 MHz – 960 MHz AM/FM P-25 • Trunking: P-25 Phase 1 & Phase 2, SmartZone, SmartNet • Connectivity for 2 external handheld radios • Compatible with RT-5000 antennas/other antennas Cobham Aerospace Communications The most important thing we build is trust www.cobham.com [email protected] © 2017 Cobham, plc. All rights reserved. COB1047_Vertical911_2017_HfPg.indd 1 4/18/2017 10:44:28 PM Spring 2017 7 COLUMN C FOCUS ON PROFESSIONALISM COLUMFOCUS ON PROFESSIONALISM | TONY KERN N PREPARING FOR THE UNEXPECTED Emergency responders face an interest- so you assume you don’t need to plan potential sources (local law enforcement, ing dilemma. On the one hand, the environ- — until the day you do. webcams, other agencies, etc.)? Can you ment is fraught with a never-ending flow of • No time specifically allocated to do it develop communications protocols for fast new circumstances and challenges. On the in depth. Planning takes time, and if you response when you need it? other, it is often tremendously risk-laden are always waiting for all the variables Next, make a list of what you already and demands careful planning. But how to fall into place, that time never arrives. know. For example, the weather minimums can you plan for factors and challenges you There is a way around this, which we will you can operate in. The capability of your don’t yet know? How can you plan for the get to in a moment. technology. The proficiency — or lack unexpected? • They don’t know how to do it in depth. thereof — of your team. The first critical element is to arrive every Planning is a skill that is learned; there Third, identify what you don’t know, and day (or night) with your “A game” intact. are good ways to do it, and there are bad can’t know in the present. Where will the Physiologically ready, proficient in your vo- ways to do it. Learn how to do it right call come from? What remote possibilities cational tasks, and with a relaxed vigilance and make it a permanent skill, not only exist? Think mass casualty events, com- that sets the stage for great situational for your emergency response mission, munications failures, hostile actors at the awareness. but for life in general. call location, and worst-case scenarios. Next, you need to give planning serious A method for planning for the unknown Use this list to construct multiple hypo- conscious thought and realize there are has been developed both in the military thetical scenarios.