USER'S GUIDE 17 May 2017 Netop Remote Control User's Guide Copyright© 1981-2017 Netop Business Solutions A/S. All Rights Reserved. Portions used under license from third parties. Please send any comments to: Netop Business Solutions A/S Bregnerodvej 127 DK-3460 Birkerod Denmark E-mail: [email protected] Internet: www.netop.com Netop™ is a trademark of Netop Business Solutions A/S. All other products mentioned in this document are trademarks of their respective manufacturers. Netop Business Solutions A/S denies any and all responsibility for damages caused directly or indirectly as a result of using this document. The content of this document is subject to change without notice. Netop Business Solutions A/S retains the copyright to this document. The document is optimized for double-sided printing. 17 May 2017 Netop Remote Control User's Guide Contents 1 Overview ....................................................................................................................................................4 1.1 Remote Control modules ...............................................................................................................................................4 1.2 Security ...........................................................................................................................................4 1.3 Communication profiles ...............................................................................................................................................5 2 Managing Hosts ........................................................................................................................................6 2.1 Start and end a remote control se.s..s..io..n.. ......................................................................................................................................6 2.2 Use Netop phonebook to manage .c..o..n..n..e..c..t.i.o..n..s.. ..........................................................................................................................7 2.2.1 Edit phonebook records ......................................................................................................................................8 2.2.2 Protect your phonebook reco..r..d.. .f.il.e..s.. .w...i.t.h.. .a.. .p..a..s..s..w..o..r..d.. ..........................................................9 2.2.3 Organize your phonebook ......................................................................................................................................9 2.2.4 Export and import phonebo.o..k.. .d..a..t.a.. .........................................................................................................................10 2.2.5 Add a phonebook reference.. ....................................................................................................................................11 2.2.6 Use Remote Desktop from. .t.h..e.. .N...e..t.o..p.. .p..h..o..n..e..b..o..o..k. ..................................................................................................11 2.3 Keyboard, mouse and display du.r..in..g.. .r..e..m...o..t.e.. .c..o..n..t.r.o..l. ...............................................................................................................11 2.4 Generate a Host inventory ...............................................................................................................................................12 2.4.1 Process Host computer inv..e..n..t.o..r.y.. .i.n..f.o..r.m...a..t.i.o..n.. .......................................................................................................12 2.5 Monitor Hosts ................................................................................................................................13 2.6 Execute system control comman..d..s.. .o..n.. .a.. .H...o..s..t. .c..o..m...p..u..t.e..r. ........................................................................................................14 2.7 Perform Remote Management ta..s..k.s.. ........................................................................................................................................15 2.7.1 Management pane ...............................................................................................................15 2.7.2 Disk Drives ......................................................................................................................................16 2.7.3 Event Viewer ......................................................................................................................................16 2.7.4 Task Manager ......................................................................................................................17 2.7.5 Registry ......................................................................................................................................17 2.7.6 Services ......................................................................................................................................17 2.7.7 Shared Folders ....................................................................................................................19 2.7.8 Inventory ......................................................................................................................................20 2.7.9 Command Console ......................................................................................................................................20 2.7.10 System Control ......................................................................................................................................20 2.7.11 Local Users and Groups ......................................................................................................................................20 2.7.12 Integrate third party applic.a..t.i.o..n..s.. ...........................................................................................................................22 2.7.13 Netop Sessions ......................................................................................................................................23 2.8 Create and run a script .................................................................................................................24 2.9 Use Intel vPro from Netop Remo.t.e.. .C...o..n..t.r.o..l. ..................................................................................26 2.9.1 Log on to the vPro Console.. .................................................................................................27 2.9.2 vPro Console .......................................................................................................................29 2.10 Tunnel ...............................................................................................................................................31 2.10.1 Predefine local ports for th..e.. .t.u..n..n..e..l. .......................................................................................................................31 2.10.2 Open tunnel session ......................................................................................................................................32 2.11 Run a remote program ...............................................................................................................................................33 2.12 Transfer files ...............................................................................................................................34 2.13 Log events ...............................................................................................................................................36 2.14 Record sessions ...............................................................................................................................................37 2.14.1 Play back session record.in..g..s.. ...............................................................................................................................37 2.15 Use a skin to see the Host butto..n.. .l.a..y.o..u..t. .................................................................................................................................38 17 May 2017 1 Netop Remote Control User's Guide 2.16 Multisession Support ...............................................................................................................................................38 3 Getting remote support ....................................................................................................................................................39 3.1 Request help ...............................................................................................................................................39 3.2 Notification ...............................................................................................................................................39 3.3 Communicate with Guest users ...............................................................................................................................................40 3.4 End a remote control session fro.m.... .a.. .H..o..s..t. .c..o..m...p..u..t.e..r.. ..................................................................41 4 Providing remote support ....................................................................................................................................................42 4.1 Set up Help Request on Guest a.n..d.. .H..o..s..t. ..................................................................................................................................42