2019 Poole’s Performance Story Poole’s Performance Story Health & Wellbeing Figbury Lodge Better Together Leisure Live Well My Life Care Home programme Centres Dorset My care Children & Young People Up2U Tackling school attainment up good or outstanding preventing loneliness playgroups domestic abuse 73% education employment training 14,200 new homes 132 affordable delivered Stable care Care Leavers Economy placements new Local plan 97% education employment £23m training Poole Progress - town centre Transport investment European 16-18 year olds improvements schemes Maritime Day 3m / year new 50% to you Increased cycle network Environment black, blue & recycling rate reuse shop green bins 20k volunteer hours £2.7m (open space) Beach Touring exhibitions Poole Park Nature Reserves 3 Green flags events Poole Museum HLF funding Events on the Heath 4 Blue flags Changing the 17m way we work Poole2020 External Fairness Increased balanced funding for All engagement budgets Local Government Reorganisation 2 Poole’s Performance Story 2019 1 Introduction Welcome to the Borough of Poole Council’s 2015 – 2019 Performance Story. In 2015 Poole elected a new Council and set out Our priorities and ambition for the town were set its priorities in the Corporate Strategy 2015/19. amidst huge financial challenges. During the period of this Corporate Strategy, since 2015, the Council This year we will enter a new era with the has saved over £30m from its budget. None of the formation of the BCP Council so we wanted to achievements and successes could have been take this opportunity to celebrate and reflect on our realised without the dedication, commitment and performance in this, the Borough of Poole’s final creativity of our workforce, our councillors and our performance story. partners across the different sectors in Poole. We have a lot to be thankful for. The report reviews the Council’s performance in delivering the commitments set out in the Our Purpose Corporate Strategy to clear, new priorities and to changing the way the Council worked at all levels. To improve the quality of life for the people of Poole This story is told under the priorities set out in the Corporate Strategy and which are presented Our priorities below. • Promoting the health and wellbeing of our population especially the most vulnerable The story reflects the Council’s ambitions for Poole as well as the breadth of the responsibilities • Ensuring all children and young people have held. The achievements include safeguarding our the chance to achieve their full potential vulnerable adults; meeting the needs of an ageing population through our adult social care services; • Promoting Poole’s economic growth and working with schools and partners to improve all regeneration by attracting investment in our children’s life chances; the major transports business, housing and jobs for all schemes that improve access in and around Poole; parks and open spaces that attract and • Protecting and enhancing Poole’s beautiful delight visitors every year; achieving the highest environment in a sustainable way so that it is ever recycling rates and the Council’s town centre a great place to live, work and play regeneration work which is part of our ‘Poole Progress’ vision. Janet Walton Andrew Flockhart Leader of the Council Chief Executive Poole’s Performance Story 2019 3 Promoting the health and wellbeing of our population 2 especially the most vulnerable We said … we would work with local health Programme’ for wider health and social care services, neighbouring Councils and the partners to accelerate delivery of prevention voluntary sector so that service users and approaches in settings across the sector. their carers are enabled to live healthy and • In 2016 leaders from community groups, independent lives; access good quality churches, emergency services, charities, information and advice and when required, education and local councils met to start the receive integrated social care, health and Poole Conversation - to find out what is great community services in their own homes. about Poole and see what could be done together to make it even better. Over 150 of • A key priority has been to provide integrated the town’s leaders, influencers, charities and social and health care services so that local churches came together and celebrated over residents receive joined up services and are 300 church activities run through 200,000 whenever possible able to receive care and volunteer hours. This was followed by the support in their own community. “Great Neighbourhoods” event in January 2017, which invited members of the public to nominate • The Better Together Programme, aimed at local community projects and resident groups/ improving the health and social care of people streets that helped them to feel connected in in Bournemouth Dorset and Poole, concluded their neighbourhoods. Other “Conversation” in 2016 with successes including the creation type events continue to take place across the of Tricuro Local Authority Trading company conurbation. across Bournemouth, Dorset and Poole and the development of multi-disciplinary teams We said … we would work with partners for people with long term conditions in Poole’s three GP Locality Areas. and providers to drive up the quality of services, so that local people receive easily *• More carers now receive information/advice or accessible, personalised and value for another service after an assessment or review - money care and support. 64% in 2017/18 compared to 36.1% in 2014/15 • Health and Social Care Partners across Dorset, *• There has been a reduction in the number of Poole and Bournemouth jointly developed a delayed discharges from hospital due to social Sustainability Transformation Plan, published care from 2.79 days per 100,000 people in in 2016. This set ambitions for improving health 2014/15 to 0.3 days in 2017/18. Reducing the and social care over 5 years. All partners are number of unplanned admissions to hospital working on the development of an Integrated across Bournemouth and Poole remains a Care System which is one of the first nationally. challenge for the sector. Partners continue to work to reduce hospital admissions through • Poole Shared Lives Scheme provides both long the development of locality health and care * term and respite carers for adults with complex services. learning disabilities. The scheme has recently been rated by the Care Quality Commission • More older people have been helped to live as ‘Good’. * independently in their own homes. We have seen a significant reduction in the numbers of • The Short Term Assessment Reablement and older people admitted to residential or nursing * Telecare (START) team provides support to a homes. wide range of people in their home following either a hospital admission or a change to the *• The Bournemouth and Poole Joint Health and person’s ability or independence. A Care Quality Wellbeing Strategy was refreshed in 2016/17 Commission inspection of this service took with a focus on prevention. Dorset Public place at the end of May 2018 and the service Health, with the support of system partners was rated ‘Outstanding’ in all areas. worked on developing a ‘Prevention at Scale 4 Poole’s Performance Story 2019 The service was described as ‘a model for We said … we would work with Public compassionate care’. CQC inspectors said that health Dorset and all partners to promote the service was ‘outstanding in their care for people living fit and healthy lives, protect people’ with ‘motivated, innovative and skilled them from hazards in the environment staff’. People using the service were ‘extremely positive about the care they received’. and reduce health inequalities in local communities. • Recently we saw a dip in adult social care user satisfaction levels which was mainly attributable *• My life My Care is a website about social to homecare services. Interviews were carried care and support services for adults in Poole out with a small number of homecare users and Bournemouth. It is a way for residents across Bournemouth and Poole. As a result, to find help and advice for living safely and we are improving our information and advice independently at home as well as planning care. offer so that people know what to expect from their care provider. Care providers have • A five year contract extension with leisure been reminded of the importance of regular operators SLM enabled a £675K investment to communication improve the Council’s facilities and the number of visits to the centres rose from 1.1m in • A new Home Care Service called Care & 2014/15 to 1.2m in 2017/18. Support At Home was commissioned which increases capacity and cost control of. This was • Since its establishment in 2015, LiveWell Dorset undertaken with Bournemouth Borough Council has provided support to over 20,000 residents and Dorset Clinical Commissioning Group and across Bournemouth, Dorset and Poole. The has been successfully implemented whilst service supports people to quit smoking, lose pressure on services has been increasing. weight, drink less alcohol and to be more active. • Canford Heath’s new care home, Figbury • On average around 100 Poole residents engage Lodge, is on track to deliver a specialist 80-bed with LiveWell Dorset each month. nursing and dementia facility by summer 2019. It offers enhanced support and facilities to Poole • Most people engaging with the service are residents, including rehabilitation and respite seeking support with weight loss and in 2017/18 care. It will also offer a community hub and more than 70% met the target of 5% weight facilities which will be accessible to members of reduction. the wider community. • Whilst the absolute number of people joining the smoking cessation pathway has dropped, the We said … we would work with partners and rate of engagement based on total number of local people to ensure that vulnerable adults smokers has increased.