DOCUMENT RESUME ED 229 627 CE 035 991 TITLE Competency-Based Word Processing (Grade Levels 9-12). Bulletin No. 1699. INSTITUTION Louisiana State Dept. of Education, Baton Rouge. Div. of Vocational Education. PUB DATE [82] NOTE 421p. PUB TYPE Guides - Classroom Use - Guides' (For Teachers) (052) EDRS PRICE MF01/PC17 Plus Postage. DESCRIPTORS Behavioral Objectives; Career Education; Clerical Occupations; Communication Skills; *Competence; Competency Based Education; Editing; Educational Resources; High Schools; Human Relations; *Job Skills; Learning Activities; Office Machines; Office Occupations; *Office Occupations Education; Recordkeeping; Secretaries; State Curriculum Guides; Teaching Methods; Test Items; Transparencies; Vocational Education; *Word Processing IDENTIFIERS Louisiana ABSTRACT The 13 units in this curriculum guide are intended to aid business teachers in Louisiana high schools toprepare students to obtain entry-level employment in word-processing occupations. The first nine units cover the following topics: basic concepts of word processing, career opportunities, human relations skills, clerical skills, communication skills, equipment-related skills, machine dictation and transcription, proofreading and editing, and records management and reprographics. Four additional units include objectives and activities that will provide students withan opportunity to learn to operate equipment and to developa marketable skill in producing various documents with word processing equipment. Each unit contains an introduction to the subject matter, competencies, general performance objectives, specific performance objectives and mastery criteria, suggested interest approaches for the teacher to use, methodology, a unit outline, specific performance objectives and learning activities, and a unit test withan answer key. Transparency masters, student materials, suggested supplementary materials, and suggested resources are included in most of the units. (KC) *********************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. *********************************************************************** STATE OF LOUISIANA DEPARTMENT OF EDUCATION BULLETIN NO. 1699 COMPETENCY-BASED WORD PROCESSING (Grade Levels 9- 12) U.S. DEPARTMENT OF EDUCATION "PERMISSION TO REPRODUCE THIS NATIONAL INSTITUTE OF EDUCATION MATERIAL HAS BEEN GRANTED BY EDUCATIONAL RESOURCES INFORMATION CENTER tERICi (.../t/usdocumerit has been reproduced as received horn 'he person or organization ongLnating d Minor changes have been made to Improve reproduction ot aIdy TO THE EDUCATIONAL RESOURCES points of view or opinions stated in this docu INFORMATION CENTER (ERIC)." ment do not necessanty represent ofbctal ME posdionorpacy Office of Vocational Education N. J. Stafford, Jr., Ed.D. Assistant Superinterdent J. KELLY NIX State Superintendent EQUAL OPPORTUNITY STATEMENT, In compliance with Title VI, Title IX, and Section 504 of the Rehabilitation Act of 1973 this Educational Agency upholds the following policy: 'This is an Equal Opportunity Institution and is dedicatedto a policy of non-discrimination-in employment or training. Qualified students, applicants or employees will not be excluded fromany course or activity because of age, race, creed, color, sex, religion, national origin,or qualified handicap. All students have equal rights to counseling and training. This document was printed at $3.43 per copy by the Department of Education for the puvpose of disseminating information pertaining to Vocational Education under authority of P.L, 94-482as amended and the regulations issued thereunder. This material was printed in accordance with the standards for printing by the state agencies established pursuant to R.S. 43:31. TABLE OF CONTENTS PAGE FOREWORD ACKNOWLEDGEMENTS iv MEMBERS OF COMPETENCY-BASED WORD PROCESSING CURRICULUM GUIDELINES WRITING TEAM INTRODUCTION viii HISTORY OF WORD PROCESSING ix UNIT I. BASIC CONCEPTS OF WORD PROCESSING 1 II. CAREER PATHS AND OPPORTUNITIES 22 III. HUMAN RELATIONS SKILLS FOR TODAY'S OFFICE . OOOOO 54 IV. GENERAL CLIERICAL SKILLS 89 V. EFFECTIVE,COMMUNICATION SKILLS 122 VI. EQUIPMENT,RELATED-SKILLS 160 VII. MACHINE DIICTATION AND TRANSCRIPTION 203 VIII. PROOFREAD1ING AND EDITING 222 IX. RECORDS MANAGEMENT AND REPROGRAPHICS 256 X. PRODUCING MAILABLE DOCUMENTS FROM LONdVAND 278 XI. PRODUCING MAILABLE DOCUMENTS FROM ROUGH DRAFTS 304 XII. PRODUCING MAILABLE DOCUMENTS FROM MACHINE DICTATION . 348 XIII. PRODUCING MAILABLE DOCUMENTS USING THE UNIQUE FEATURES OF THE PROVIDED SOFTWARE 362 FOREWORD This urriculum guideline, Competency-Based Word Processing, was pro- duced as a result of a project funded by the Louisiana State Department of Education to Nicholls State University of Louisiana. These units were developed with the assistance of Business Education teachers throughout the State of Louisiana. The instructional units of work included in this curriculum guide have been written to aid teachers in meetfng the revolutionary changes in the traditional office:This guide lists specific objectives that, when achieved, will enable the student to obtain entry-level employment into one of many newly emerging careers found fn the management of information systems. 111 ACKNOWLEDGEMENTS This publication represents the cooperative effortsof persomlel at Nicholls State University and the BucinessEducation Section in the Office of Vocational Education, LouisianaState Department of Education. Special recognition goes to Dr. E. ElaineWebb who served cK, project director and Dr. Betty A. Kleen who servedas4workshop instructor in the development of the guide. Special commendation goes alsoto members of the writing team who worked diligentlyto make this publication a reality. N.J.(14aford, Jr.,VD. Assistant-Superintendent Office of Vocational Education 11/ MEMBERS OF COMPETENCY-BASED WORD PROCESSING CURRICULUM GUIDELINES WRITING TEAM Dr. E. Elaine Webb, Project Director Department of Administrative Services and Vocational Business Education Nicholls State University Thibodaux, LA 70310 (504) 446-8111 Dr. Betty A. Kleen, Workshop Instructor Department of Administrative Services and Vocational Business Education Nicholls State University Thibodaux, LA 70310 (504) 446-8111 LOCAL BUSINESS TEACHERS Annette Arcement Diane Caillet Hahnville High School Berwick High School Box 439 Patti Drive Boutte, LA 70039 Berwick, LA 70342 (504) 758-2680 (504) 384-8450 Veronica Bednarz Suzanne Champagne Thibodaux High School Central Lafourche High School 1355 Tiger Drive P.O. Box 39 Thibodaux, LA 70301 Mathews, LA 70375 (504) 447-3552 (504) 532-3319 Charlene Blank Janet Clement Thibodaux High School Thibodaux High School 1355 Tiger Drive 1355 Tiger Drive Thibodaux, LA 70301 Thibodaux, LA 70301 (504) 447-3552 (504) 447-3552 Shirley Bonvillian Nelson Benedict Cortez Thibodaux High School Morgan City High School 1355 Tiger Drive P.O. Box 2628 Thioodaux, LA 70301 Morgan City, LA 70308 (504) 447-3552 (504) 384-1754 Gail Ann Domangue Antonia Hebert Houma Jr. High School Central Lafourche High School P.O. Box 270 P.O. Box 89 Houma, LA 70361 Mathews, LA 70375. (504) 872-1511 (504) 532-3310 Norma Duell Cynthia Rogers Hebert Brusly High School Hanson Memorial High School 630 F-ontage Road 903 Anderson Street Brusly, LA 70719 Franklin, LA 70538 (504) 749-2815 (318) 828-5766 Mary Flowers Vicki Himel Hebert Thibodaux High School Thibodaux High School 1355 Tiger Drive 1355 Tiger Drive Thibodaux, LA 70301 Thibodaux, LA 70301 (504) 446-8723 (504) 447-3552 Mike Flowers Judy Hensley Nicholls State University Hahnville High School P.O. Box 2057 Box 439 Thibodaux, LA 70310 Boutte, LA 70301 (504) 446-8111 Ext. 1527 (504) 758-7537 Daisy Foster Pamela Kilgore Broadmoor Sr. High School Central Lafourche High School 10100 Goodwood Boulevard P.O. Box 89 Baton Rouge, LA 70815 Mathews, LA 70375 (504) 926-5486 (504) 532-3319 June Greene Sandra Ellen King . Hahnville High School Istrouma High School Box 439 3730 Winbourne Boutte, LA 70039 Baton Rouge, LA 70805 (504) 758-7537 (504) 355-7701 Gina Guzzino Wilburn Dampier McDonald, Jr. Patterson High School Berwick Sr. High School P.O. Box 398 Patti Drive Patterson, LA 70392 Berwick, LA 70342 (504) 395-2675 (504) 384-8450 ,vi ci Jennifer Miller Jeannine Stokeld Smith Denham Springs High School Central High School P.O. Box 488 10200 East Brookside Drive Denham Springs, LA 70726 Baton Rouge, LA-70805 (504) 665-8007 (504) 261-3438 Lorelei Nall . Mary Tate T.H. Harris Jr. High School Belaire High School 911 Elise Avenue 12121 Tams Drive Metairie, LA 70003 Baton Rouge, LA 70815 (504) 733-0867 (504) 272-1860 Edna Pate Ouida Landry Whalen South Terrebonne High School Baton Rouge High School Bourg, LA 70343 2825 Government Street (504) 868-7850 Baton Rouge, LA 70806 (504) 383-0520 Nell Ray Barbara Whetston Terrebonne High School East Street School P.O. Box 2767 609 East Street Houma, LA 70361 Houma, LA 70360 (504) 879-3377 (504) 872-3378 Linda Simeral Alice Wilkie South Louisiana Vocational- Hahnville High School Technical Institute Box 439 P.O. Box 5033 Boutte, LA 70039 Houma, LA 70360 (504) 758-7537 (504, 873-7773 INTRODUCTION Increased technology'in today's office has changed the traditional secretarial role from one of a "generalist" toone of a "specialist." Word processing is one of the technological advances which hasbrought this about. Since making a profit is thepurpose of any organization, many offices have already installed word processing systemsto make the most