CONFERENCE PROGRAM DAY ONE: Wednesday, May 1, 2019 Time OHEIT/RUCD TKF Registration 11 a.m. – 5:30 p.m. Location: Bahen Centre Unconference 3 – 5 p.m. Location: Bahen Centre 1210 Welcome cocktail reception 5 – 7 p.m. Location: C. David Naylor Lobby DAY TWO: Thursday, May 2, 2019 Time OHEIT/RUCD TKF 6:30 – 7:15 a.m. Morning run Location: Athletics Centre 7:30 – 9 a.m. Light continental breakfast Location: Myhal Centre / Bahen Centre 7:30 – 9 a.m. Registration + information desk Location: Bahen Centre 7:30 – 9 a.m. Marketplace (vendor exhibit) Location: Myhal Centre 8:30 – 9 a.m. Proceed to Convocation Hall 9 – 9:30 a.m. Location: Convocation Hall Opening remarks: Master of Ceremonies / Chair Bo Wandschneider CIO University of Toronto 2 DAY TWO: Thursday, May 2, 2019 Time OHEIT/RUCD TKF Cheryl Regehr Vice‐President and Provost University of Toronto 9:30 – 10:30 a.m. Location: Convocation Hall Keynote speaker: Clive Thompson, author, contributing writer for The New York Times Magazine and Wired columnist, tech consultant for CBC’s Q radio program The power and peril of code in today’s digital world 10:30 – 11 a.m. Break/Marketplace (Vendor exhibit) Location: Myhal Centre 11 – 11:50 a.m. Location: Convocation Hall Featured speaker: Dr. Ann Cavoukian, distinguished expert‐in‐residence at Ryerson University and former information & privacy commissioner of Ontario A strong foundation of security is essential to privacy: we can and must have both Privacy is presently under siege. With the growth of ubiquitous computing, online connectivity, social media, wireless/wearable devices and concern over the direction of Artificial Intelligence, people are being led to believe they have no choice but to give up on privacy. This is not the case! Using the Privacy by Design (PbD) framework will enable our privacy and our freedom to live well into the future. Dr. Cavoukian dispels the notion that privacy acts as a barrier to public safety, security and innovation. She argues that the limiting paradigm of “zero‐sum” – that you can either have privacy or innovation, but not both – is an outdated, win/lose model of approaching the question of privacy in the age of massive surveillance. Instead, a “positive‐sum” solution is needed in which the interests of both sides may be met, in a doubly‐enabling, “win‐win” manner through PbD. In this session, she will outline how organizations can embed privacy and security into virtually any system or operation, to achieve positive‐sum, win/win outcomes, enabling both privacy and security – not one at the expense of the other. 11:30 a.m. – 1 p.m. Lunch/Marketplace (Vendor exhibit) OHEIT – Howard Ferguson Dining Hall TKF ‐ Myhal Centre / Bahen Centre 1 – 1:50 p.m. Breakout sessions: Location: Myhal Centre 320 Connect to your audience: public speaking and stage presence for IT professionals Chloe Payne, award‐winning performer and arts educator Interested in taking your presenting skills to the next level? Do you want to learn how to be more engaging when speaking to large audiences? Some of the best presenters have a background in performance – why not develop YOUR stage presence? 3 DAY TWO: Thursday, May 2, 2019 Time OHEIT/RUCD TKF This workshop will help participants develop their stage presence through fun, challenging, hand‐on exercises based in improvisation, comedy and physical theatre. Participants will learn how to “listen” to their audience (i.e. gauge if they are engaged or disinterested) and adjust the presenting style to serve that unique group. Finally, participants will learn how to develop a sense of ease while presenting as well as learn to use levity and lightness to benefit the presentation. NOTE: This is a hands‐on workshop. Participants will be asked to take part in exercises. Location: Myhal Centre 330 Boring or BAM! A tour of DNS at U of T both then and now Russell Sutherland, supervisor network facilities, management and development, University of Toronto This session will offer a brief definition of the Domain Name System (DNS), followed by the historical and current DNS architecture at the University of Toronto. It will also present an overview of U of T’s current tools for manual (Web GUI) and automated (API) access to DNS system with real examples given. Location: Myhal Centre 150 Featured speaker: The future of work Judith Williams, head of people sustainability and SVP, chief diversity & inclusion officer, SAP SEo This feature session by SAP’s chief diversity and inclusion officer will focus on the future of work, key HR trends within diversity and inclusion, employee experience and well‐being. Location: Bahen Centre 1170 Security considerations for the mobility powered campus Matt Hyson, technical director, Aruba Networks While utilizing student, faculty and IoT devices can introduce benefits in enhanced instruction, efficiency and cost‐savings, they can also pose challenges for IT departments, including maintaining network performance and ensuring security. With the tens of thousands of devices on the network and internal threats equally as important to detect as external ones, adopting smart network systems that use real‐time automation and machine learning for turning the network into a threat mitigation solution is more important than ever. In this session, we will discuss emerging standards, such as WPA3, modern best practices and using the network as a sensor for gathering data and detecting risk. Additionally, it will look at innovations that analyze network metadata in an effort to provide clear and actionable insights for enhanced security. Location: Bahen Centre 1190 Communicating and collaborating with Microsoft Teams Jon Spenceley, analyst, University of Guelph By 2022, Gartner predicts that 70 per cent of teams will rely on tools like Microsoft Teams to connect, collaborate and work together – even displacing email as the go‐to source for communication. With Microsoft Teams, Microsoft has created a comprehensive space for colleagues to share files, plan and manage projects, facilitate discussions and foster community. This session will illustrate how Teams can benefit staff, faculty and students on campus and present tips on getting the 4 DAY TWO: Thursday, May 2, 2019 Time OHEIT/RUCD TKF most out of what the platform offers. Learn from the University of Guelph's experience deploying Teams across its campus and the more than 2,000 channels created by staff and students over the past year. Location: Bahen Centre 1230 The Academic Toolbox road map: stage II ‒ What tools go in the box? Avi Hyman, director of Academic & Collaborative Technologies (ACT), University of Toronto For the past two years, the University of Toronto has been going through a major transition in its teaching and learning technology ecosystem – also known as Academic Toolbox. This session will be conducted as a roundtable discussion – participants will be given an overview of the University's processes in how new tools are added to the Toolbox, followed by a conversation about the pros and cons of the process, how it compares to what other higher education institutions are doing and the lessons we can learn from each other. Please complete this brief survey in advance of attending the session: https://bit.ly/2P3mTSt Dark clouds ahead: on the migration to Office 365 for document management Alea Drain, coordinator, IT Services, OCAD University The presentation will focus on the community consultation and engagement process that preceded OCAD University’s migration to Office 365. It will also discuss the change management during and after the implementation and the lessons learned. Please note: this session will not focus on the technical aspects of migration, but rather the communications and change management aspects of such a change and the technical support level and engagement provided during the process. Location: Bahen Centre 1130 Beyond the platform: reinventing the role of the service desk in campus service management Anthony Betts, senior manager, it client services, Nia McCash, developer, Mike Young & Ralph Fawaz, service desk coordinator, University of Toronto Mississauga Take a journey with the University of Toronto Mississauga as staff describe the campus’ transition into a Service Management Centre of Excellence. This presentation will tell the story of UTM's horizontal service management growth including: Cultural and service delivery maturity path. The risks and obstacles encountered along the way. The opportunities in bringing great service management practices to non‐IT campus services. An iterative approach to execution. Location: Bahen Centre 1210 A humane approach to IT Evan Moir, intermediate user experience designer, University of Toronto 5 DAY TWO: Thursday, May 2, 2019 Time OHEIT/RUCD TKF What does it mean for something to be humane? This talk will start with a definition of humane in terms of human modes of thought and being and will explore ways in which our current landscape of IT services often does not meet that definition. By addressing each of the unmet modes of thought, being and expression, this talk will explore the ways in which future IT tools and services can become more humane. Bahen Centre 1240 Cloud vendor risk management – contracts Sue McGlashan, information security architect, University of Toronto A guided roundtable discussion about the risks to information when using cloud vendors, focusing on the contract language higher education institutions in Ontario use in agreements with cloud vendors. Topics will include: What cloud vendor‐related information risks concern you/your institution? What keeps you up at night? What risks can we mitigate through agreements with cloud vendors? What contract language should we use? How can we manage [difficult] vendors? Myhal Centre 350 Privacy impact assessment: when an instructor wants to use an external third‐party tool with the LMS Restiani Andriati & Leanne Sachs, Ryerson University Many of us have experienced getting request upon request to have external third‐party tools or systems to be integrated with the institution's learning management system.