WEST WIMMERA HEALTH SERVICE ANNUAL REVIEW 2013/14 HEALTHCARE A SHARED SENSE OF PURPOSE CONTENTS The Value of Communication . 1 COVER STORY Vision, Mission, Values . 1 A large number of individuals bring a President's Report – From the President's View . 2 multitude of skills to form an effective, professional health service. At WWHS many Chief Executive Officer’s Report have joined our ranks from overseas. Linda – The Cutting Edge of Rural Healthcare . 3 Knight (walking next to CEO John Smith in A Noteworthy Year . 8 the cover photograph), is a typical example. Our Services . 16 Linda came to work at Nhill from Zimbabwe following robust support for her migration Community, Volunteers, Donations and Fundraising. 18 application from the CEO and executives. Statement of Priorities . 21 Having successfully completed the move to Strategic Directions Targeting Health Issues . 22 Nhill, Linda soon discovered she was part of a multicultural team that shared a cohesive Statistics Overview. 26 sense of purpose that characterises West Financial Performance . 29 Wimmera Health Service and the people who Clinical Services . 32 work under its aegis. Residential Aged Care . 32 Aged Care in Our Community . 35 Acute Patient Care . 38 HEALTHCARE - A SHARED Allied Health . 41 SENSE OF PURPOSE Radiology . 43 This Annual Review/Quality of Care Report is Pharmacy . 43 an all encompassing report by West Wimmera Dental . 44 Health Service to our communities, colleagues and partners. The Report is a comprehensive Disability Services . 46 overview of the achievements, successes and Medical Report . 49 disappointments for the reporting period 1 July 2013 – 30 June 2014 and is a companion Medical and Clinical Visiting Consultants . 50 documents to the Annual Report 2013-2014. Quality of Care. 52 Items contained in this report specifically Stories of Quality of Care in Allied Health. 52 pertaining to quality satisfy the Victorian Consumer Care and Community Participation. 54 Department of Health’s guidelines for reporting the safety and quality of our care. Dimensions of Quality in Residential Aged Care . 58 The Report will be released at the 2014 Annual Quality and Safety for Our Patients . 62 General Meeting of the Service to be held in the Preventing and Controlling Healthcare Associated Infections . 64 Nhill Community Centre at 8.00 PM on Friday 21st November 2014. Corporate and Quality Services . 66 The Guest Speaker at the meeting will be Dr Peter Environmental Sustainability. 68 G. Habersberger AM, a renowned Cardiologist, Occupational Health and Safety . 70 long serving member of the Royal Australian Human Resources . 72 Naval Reserve. This Report will be available at all sites of West Staff 2013-2014 . 73 Wimmera Health Service, by contacting 03 5391 Human Resource Management . 74 4222 and can be found on the Internet at www. Staff Service Awards . 75 wwhs.net.au/publications Governance . 76 Your comments on this publication would be most welcome. Lines of Communication . 77 The Board of Governance . 78 The Executive Group. 80 Clinical Governance at West Wimmera Health Service. 82 Accreditation Status. 84 Glossary . 86 Index . 87 Sponsors / Acknowledgements . 88 Notes . 89 Help Support Your Service . 91 Reader Survey . 92 Location . IBC OUR VISION To establish a health service without peer through the pursuit of excellence and by opening the doors to innovation and technology. OUR MISSION West Wimmera Health Service is committed to the delivery of health, welfare and disability services which are compassionate, responsive, accessible and accountable to individual and community needs, which result in quality outcomes for the people of the West and South Wimmera, and Southern Mallee. THE VALUE OF COMMUNICATION OUR VALUES STRONG LEADERSHIP AND This Annual Review overviews the events, activities, management MANAGEMENT and people that represent the performance and progress of West We value our organisation and will encourage exceptional professional Wimmera Health Service during the financial year 2013-2014. skills and promote collaborative teamwork to drive better outcomes for our consumers. The accessibility of the information this publication contains and A SAFE ENVIRONMENT the manner of its presentation are important to us. Safety will always be our prime focus. As a health service it is vital that we tell our story well – to A CULTURE OF CONTINUING IMPROVEMENT our communities, to our staff and to health professionals in The delivery of superior care to our Australia and around the world who may consider joining us. In consumers motivates a culture of quality improvement in all we do. addition we are required to keep the government of Victoria up EFFECTIVE MANAGEMENT OF to date with every aspect of our Service, to make a valid call for THE ENVIRONMENT Our Service is managed in ways benefactors and fundraisers to support the work we do and to which recognise environmental imperatives. an array of suppliers and business relations to demonstrate the RESPONSIVE PARTNERSHIPS professionalism of our organisation. WITH OUR CONSUMERS We maintain a productive The consistent quality of our communications across diverse relationship with our communities and stakeholders through open media channels has been recognised at the highest level for communication, honest reporting and a willingness to embrace its excellence. constructive suggestions. More importantly it has proved to be an integral component in establishing understanding and support in our communities and helping to grow our Service in scope, scale and quality. ANNUAL REVIEW 2013/14 1 PRESIDENT’S REPORT THE PRESIDENT’S VIEW The central purpose of West Wimmera Health Service is to improve the health and wellbeing of the people in our diverse communities. This Report clearly sets out the progress made towards meeting that imperative. In my first term as Chair it is with confidence I report to our stakeholders the solid performance of West Wimmera Health Service for 2013-2014, details of which are contained in this Report. Astute financial management in a STRATEGIES AND PROGRESS Of course the Board could not carry testing economic climate resulted in a out its duties without the unparalleled small Operating Surplus which will make In this, the second year of addressing support and advice of the Chief sure West Wimmera Health Service the Statement of Priorities, an Executive Officer, the Executive retains its role as a key provider of agreement to meet objectives set by the Directors, Managers and the 500 plus healthcare for the communities of rural Department of Health, Victoria, we met people who form the team that makes remote North West Victoria. all and exceeded many of the targets this organisation ‘tick’. set. Each year the Board sets targets I express my gratitude and appreciation to meet its essential imperative by Performance against our Strategic to you one and all and look forward to providing a broad spectrum of services. Directions 2012-2015 policy was strong even greater achievements in the next and has provided a sound base for the reporting year. I am pleased to report our performance progress expected in the coming year. and degree of success against these Performance details against these MOVING FORWARD targets. This included compliance with strategies can be found on page 22. regulatory obligations and, in particular, Given the health reforms set to take the access of our communities to an BOARD COMPOSITION place in the coming year this Service will essential selection of health services. continue to lead rural health care and There were no changes to the The result was excellent and a true retain the diverse nature of services composition of the Board this year, currently available. reflection of the Board's comprehensive however, Darren Walter, who was forethought and planning. appointed to the board on 1st July In accordance with our Vision of being 'a This Report also brings to the forefront 2011, bringing a host of community health service without peer' the board the benefits of instigating our Capital knowledge to the board-table did not is adamant to maintain the Service's Infrastructure Plan to “support the seek re-appointment. Thank you for leadership in providing broad-based, delivery of clinically appropriate your valuable contribution Darren. high quality healthcare for our rural and and cost-effective care in the most remote communities. appropriate setting” . THANK YOU I am privileged to be elected as Chair of this impressive Health Service, and I take the opportunity to thank all Board Members for their commitment of time, Leonie G. Clarke JP energy and undoubted desire to retain President West Wimmera Health Service as a pre- eminent service being able to maintain its social, environmental and financial sustainability. 2 WEST WIMMERA HEALTH SERVICE CHIEF EXECUTIVE OFFICER’S REPORT THE CUTTING EDGE OF RURAL HEALTH The diversity of staff, services and facilities at West Wimmera Health Service unite to create an environment of exemplary hospitality and comfort. Our industry-leading systems,.