Customer Guide CG-CTIC-001 Issue 20 November 07, 2012 AT&T Southeast Guide To Interconnection Wholesale Customer Care CG-CTIC-001 AT&T Southeast Guide to Interconnection Issue 20 November 07, 2012 Copyright © June 15, 2012 AT&T Intellectual Property. All rights reserved. 2 CG-CTIC-001 AT&T Southeast Guide to Interconnection Issue 20 November 07, 2012 Contents Subject Page Introduction .......................................................... 11 Purpose ...................................................................................................................................... 11 Version Information .................................................................................................................. 11 1. Access Procedures .......................................... 15 1.1 General Information ............................................................................................................ 15 1.1.1 Access Services Overview ........................................................................................... 15 1.1.1.1 Working Together ................................................................................................. 15 1.1.1.2 Switched Access Service (SAS) ........................................................................... 15 1.1.1.3 Special Access Service (SPA)? ............................................................................. 16 1.1.2 AT&T Southeast Contact Information......................................................................... 17 1.1.2.1 How to Locate the Correct AT&T Southeast Contact .......................................... 17 1.1.3 Special Construction .................................................................................................... 18 1.1.3.1 Policy .................................................................................................................... 18 1.1.3.2 Who to Call ........................................................................................................... 18 1.1.4 Tariff Information ........................................................................................................ 18 1.1.4.1 What is a Tariff? ................................................................................................... 18 1.1.4.2 General Subscriber Service ................................................................................... 19 1.1.4.3 Intrastate Access Service ...................................................................................... 19 1.1.4.4 Private-Line Service.............................................................................................. 19 1.1.4.5 FCC Tariff No. 1 — Access Services Tariff ......................................................... 19 1.1.4.6 FCC Tariff No. 2 Special Construction ................................................................ 19 1.1.4.7 FCC Tariff No. 3 — Radio Telephone Message Telecommunications Service ... 20 1.1.4.8 FCC Tariff No. 4 ILLDMTS ................................................................................ 20 1.1.4.9 FCC Tariff No. 5 — CATV Transport Service .................................................... 20 1.1.4.10 FCC Tariff No. 6 — CATV Transport Service .................................................. 20 1.1.4.11 FCC Tariff No. 7 — CATV Transport Service .................................................. 20 3 CG-CTIC-001 AT&T Southeast Guide to Interconnection Issue 20 November 07, 2012 1.1.4.12 Tariff Ordering Procedures ................................................................................. 20 1.2 Ordering .............................................................................................................................. 22 1.2.2 Pre-Ordering Requirements ......................................................................................... 22 1.2.2.1 General Information .............................................................................................. 22 1.2.3 Provisioning Intervals .................................................................................................. 25 1.2.3.1 Service Interval Definition .................................................................................... 25 1.2.3.2 Hours of Operation: .............................................................................................. 26 1.2.3.3 Service Interval Calculation Example .................................................................. 26 1.2.3.4 Standard & Negotiated Service Intervals .............................................................. 26 1.2.3.5 Project Service Requests ....................................................................................... 27 1.2.3.7 Common Access Front End System Inquiries ...................................................... 31 1.2.3.8 Ordering Requirements & Restrictions 1-4 Business Day Service Intervals ....... 32 1.2.3.9 Same Day Service Requests.................................................................................. 32 1.2.3.10 General Requirements for Fiber Optic-Based Services ...................................... 32 1.2.3.11 Order Confirmation & Statusing ......................................................................... 32 1.2.3.12 AT&T Southeast Switched Access Service ........................................................ 33 1.2.3.13 AT&T Southeast SPA DS0 Service Intervals ..................................................... 33 1.2.3.14 AT&T Southeast SPA DS1 Service Intervals ..................................................... 33 1.2.3.15 AT&T Southeast SPA DS3 Service Intervals ..................................................... 34 1.2.3.16 Charges for Intervals Less than 5 Business Days ............................................... 34 1.2.3.17 Charges for Service Intervals less than the Standard or Negotiated Intervals .... 36 1.2.3.18 Special Access Service Intervals ........................................................................ 37 1.2.3.19 Tables .................................................................................................................. 40 1.2.4 Intervals For Jointly-Provisioned Designed Services .................................................. 42 1.3 Design and Engineering ...................................................................................................... 49 1.3.1 Introduction .................................................................................................................. 49 1.3.2 Circuit Design Information Exchange ......................................................................... 49 1.3.2.1 The Design Layout Report .................................................................................... 49 1.3.2.2 The Confirming Design Layout Report ................................................................ 53 1.3.2.3 Request for Mechanized DLR Delivery ............................................................... 54 1.4 Installation and Maintenance .............................................................................................. 54 1.4.1 Introduction .................................................................................................................. 54 1.4.2 General Information ..................................................................................................... 54 4 CG-CTIC-001 AT&T Southeast Guide to Interconnection Issue 20 November 07, 2012 1.4.2.1 Overview ............................................................................................................... 54 1.4.2.2 Installation Responsibilities .................................................................................. 55 1.4.2.3 Credit Allowance .................................................................................................. 58 1.4.2.4 Network Centers ................................................................................................... 59 1.4.2.5 Terminating Reroutes Involving an Access Customer ......................................... 60 1.4.3 Installation.................................................................................................................... 61 1.4.3.1 Circuit Order Activities ......................................................................................... 61 1.4.3.2 Overtime Installations ........................................................................................... 62 1.4.4 Cooperative Acceptance Test Procedures .................................................................... 63 1.4.4.1 Acceptance Test Procedures ................................................................................. 63 1.4.4.2 Types of Cooperative Acceptance Testing ........................................................... 65 1.4.4.4 Test Lines .............................................................................................................. 72 1.4.5 Closing the Record ....................................................................................................... 73 1.4.5.1 Completions .......................................................................................................... 73 1.4.6 Maintenance ................................................................................................................. 74 1.4.6.1 General Information .............................................................................................. 74 1.4.6.2 Troubleshooting ...................................................................................................