THEIR BREAKTHROUGH FORMULA Volume 9 Issue Best in class? 34 Only in class. 2018 The new Panamera Sport Turismo. The Panamera provides its own benchmark. As a Sport Turismo it is now in a class of its own. With powerful engines delivering up to 404 kW (550 hp). And a design that sets standards of its own. Built for people who go their own way: www.porsche.com/PanameraSportTurismo Fuel consumption (in l/100 km) combined 2.5; CO2 emissions combined 56 g/km; electricity consumption (combined in kWh/100 km) 15.9 $14.95 US • CAN THE TALENT CLOCK IS TICKING The countdown to major global talent shortages has begun. As early as 2020, knowledge-intensive industries will struggle to find the 21st-century skills on which their future depends. By 2030, the challenge will be so big that not even artificial intelligence or automation will be capable of bridging the widening gap. While some markets are building their skills pipelines, many are not. What does this mean for your organization, market and sector? The future of work is human. Find out more at kornferry.com/futureofwork Click Korn Ferry Briefings The Voice of Leadership @KornFerryInstitute.com Gary Burnison Chief Executive Officer Michael Distefano Women CEOs Speak Chief Operating Officer, Asia Pacific Jonathan Dahl See the latest updates, including Editor-in-Chief podcasts and TV news coverage, from Russell Pearlman Korn Ferry’s landmark study, “Women Managing Editor CEOs Speak.” A summary of the Nancy Wong Bryan coverage is at engage.kornferry.com/ Copy Editor womenceosspeak. Amy Roberts Copy Editor Creative Directors Robert Ross Lose the Resume, Roland K Madrid Art & Production Land the Job Daniel Botero Mary Franz This year’s job market is strong—but how to find the right opportunities? Marketing & Circulation Manager Stacy Levyn Rozen In his just-released book, “Lose the Resume, Land the Job,” Korn Ferry Project Manager Tiffany Sledzianowski CEO Gary Burnison provides rare insights from his own (and the com- Digital Marketing Manager pany’s) years of hiring. See his weekly Edward McLaurin columns at kornferryinstitute.com. Marketing Coordinator Naz Taghavi Leadership News, Contributing Editors Every Week Lexie Barker David Berreby Korn Ferry’s experts reveal leadership Simon Constable lessons from the news each day, be it on Martin Coyne the latest Brexit talks or a major merger, Patricia Crisafulli William J. Holstein summarized in our “This Week in Lead- Karen Kane ership” email on Thursdays. Sign up at Doron Levin kornferryinstitute.com. Christopher O’Dea Glenn Rifkin P.J. O’Rourke Shannon Sims Meghan Walsh Peter Zheutlin Contributing Illustrator Peter Horvath Contributing Photographer Randall Cordero 2 Contents Think About This: The division president warned her she would likely be fired if she took the tough job in Atlanta. “I went anyhow,” said the woman, a future CEO. Cover Story Women CEOs: Their Breakthrough Formula In a landmark study, Korn Ferry researchers interviewed and assessed the top women chiefs. Is there a pattern to how they got there? 26 Auto Illustration by: Just Super/Getty Images; Portrait courtesy of Platon 4 Voices on... Features Starts on page 9 Risk Management New from Corporate chiefs are getting back to Down Under: taking some big risks—just as the 10 world may shift on them. American Toll Roads Hiring Crumbling US The surprising consequences of infrastructure treating job candidates badly are hurts many firms. forcing smart firms to update an 12 Could help come outdated system. from Australia? 36 Leadership Big media outlets have been publish- ing more commentary on leadership. 14 Should the C-suite listen? A World with History Industrialist George Pullman built a No Backup Plan town to keep his workers happy. 16 Digital systems and It ultimately enraged them. AI are taking over many functions before software The Global designers can make Economy them fail-safe. Why a seemingly small 3 percent pay raise can Is there time to cause major headaches for 18 fix this? organizations. 44 On the Board The three most pressing 20 issues for board directors. The Face of Leadership Forget facial Emotional recognition. Intelligence A world- In an age when technol- renowned ogy moves at such hyper photographer speeds, adaptability is 22 uses only a especially critical. camera to dive into the psyche of world leaders. Downtime: 52 Lessons in Taking It Easy Auto Illustration by: Just Super/Getty Images; Portrait courtesy of Platon Starts on page 59 5 From the CEO Gary Burnison Chief Executive Officer, Korn Ferry men when they take their first CEO job. Organiza- tions can identify potential future CEOs early and get them in profit-and-loss and operating roles. n Building expertise and credibility in STEM A Moment or finance/business early in their careers enables women to show results in measurable terms and get close to how the business makes money—two in Time keys to getting more promotions and roles that move a person closer to the CEO role. n lthough it may seem Women are driven by achieving business results and making a positive impact. Challenge is that we are more motivating for women, but so is purpose and mis- A sion. Organizations can frame roles in terms that divided than united energize women. n these days, there is a sincere Women’s leadership qualities—courage, desire among organizations to risk-taking, resilience, managing ambiguity, and collaboration—prepare them to be leaders in a be more inclusive overall. Hope- complex and uncertain future. ful and genuine, this desire Among the women who participated in the Korn Ferry-Rockefeller Foundation study was is changing the conversation former Western Union CEO Christina Gold, who within organizations today. today is a member of several boards, including Korn Ferry’s. Over dinner, Christina recounted Korn Ferry is committed to helping foster this to me her career path, which led to the top spot change. We joined with The Rockefeller Founda- at Western Union, where she nearly doubled the tion’s “100x25” campaign, which has a goal of revenue during her leadership tenure. Like many advancing 100 women to the top role in Fortune leaders in the Korn Ferry-Rockefeller Foundation 500 companies by 2025, to learn more about female study, Christina never thought about becoming leaders. Our joint report, “Women CEOs Speak,” a CEO early in her career. When she started out, produced some important takeaways for women there were few opportunities for women. Her first and organizations. Here are some highlights: job out of college was counting coupons for the n Women could be ready for the CEO role sooner. local grocery store—at a time when a man with On average, women are about four years older than a college degree could easily land a supervisory 6 Korn Ferry Briefings The Voice of Leadership State Street Global Advisors installed “Fearless Girl” on International Women’s Day 2017 to spark a conversation about the power of women in leadership. position. Her break came when she was hired by Avon Products as an inventory clerk in Canada. Christina went on to a series of firsts as a woman Sculpture by Kristen Visbal at Avon, from becoming its first female marketing planner to eventually becoming the first female presi- dent of its North America operations. But when Senior roles in human resources that can open the she first went into mar- door to the C-suite keting there, Christina and legal are valuable, but do not provide and the boardroom. told me, she was asked the kind of experience operating roles do As our discus- whether her husband that help open doors to the C-suite. sion turned to the would mind if she trav- headlines today eled. That question seems unfathomable today. about sexual harassment and misconduct, Christina But Christina took it in stride: “I never thought described how boards are asking tougher questions of what I faced as being obstacles. My solution was these days about whether incidents have occurred to work really hard, do a great job and keep pushing. at any level of their organization. It’s more than You have to deliver—there is no shortcut here.” Her knowing whether training and prevention programs advice for women who want to become leaders (com- exist; rather, boards want to know about their effec- pletely in line with the “Women CEOs Speak” report) tiveness. “This is a moment in time when things are is to pursue operating roles. As she put it, senior roles changing,” Christina said. “I don’t think it will ever in human resources and legal are valuable, but do be the same.” not provide the kind of experience running parts of Amen to that. Times, they are a-changin’—for a business and having profit-and-loss responsibility the better. 7 A NEW BOOK BY GARY BURNISON PROVEN ADVICE FROM THE NEW YORK TIMES BEST-SELLING AUTHOR & CEO OF KORN FERRY ALMOST EVERYONE GETS IT WRONG. THIS IS HOW YOU CAN GET IT RIGHT. LoseTheResume.com NOW AVAILABLE WHEREVER BOOKS ARE SOLD Voices on… “Risk-taking is perhaps the most difficult decision a leader will make.” The Rise of Risk page 10 Voices on... Risk Management Hiring Leadership page 10 page 12 page 14 Elizabeth Schaefer Sarah Lim Kevin Cashman Korn Ferry senior client partner, Korn Ferry managing director, Korn Ferry senior client partner Industrials practice leader of European Retail practice and leadership coach Voices on... Risk Management The Rise of Risk Corporate chiefs are getting back to taking some big risks—just as the world may shift on them. By Russell Pearlman t’s something that corporate But rarely has the decision to open corporate chiefs may dread at times and wallets ever been so hard.