ManageEngine Desktop Central 8.0 :: Help Documentation Table of Contents INTRODUCTION ............................................................................................................. 8 Release Notes ........................................................................................... 10 Contacting ZOHO Corporation ..................................................................... 19 How Desktop Central Works? ...................................................................... 21 INSTALLATION & SETUP ........................................................................................... 27 System Requirements ................................................................................ 28 Installing Desktop Central ........................................................................... 31 Working with Desktop Central ..................................................................... 33 Installing Service Pack ............................................................................... 36 Licensing the Product ................................................................................. 37 Understanding the Client UI ........................................................................ 39 Setting Up Desktop Central ......................................................................... 42 Configuring Desktop Central for Windows Vista / 2008 / Windows 7 .......................... 43 Defining the Scope of Management ....................................................................... 44 Adding Domain/Workgroup ............................................................................................45 Managing computers in LAN ...........................................................................................49 Managing Computers in Wide Area Networks (WAN) .........................................................51 Configuring Agent Settings ................................................................................... 65 Configuring Mail Server ........................................................................................ 67 Configuring Help Desk Integration ......................................................................... 68 Integrating Desktop Central with ServiceDesk Plus .................................................. 69 Integrating Asset Data ..................................................................................................70 Logging Help Desk Requests as Tickets............................................................................72 Deploying Software Applications .....................................................................................75 Complete UI Integration with ServiceDesk Plus .................................................................78 Generating an Authentication Key ...................................................................................80 Managing Custom Scripts ..................................................................................... 82 Configuring Server Settings .................................................................................. 84 Creating Custom Groups ...................................................................................... 85 Configuring Deployment Templates ....................................................................... 87 1 Zoho Corporation ManageEngine Desktop Central 8.0 :: Help Documentation Configuring Remote Access to the Database in Desktop Central ................................ 89 Personalizing the Client ........................................................................................ 92 Authenticating Users via Active Directory ............................................................... 94 Migrating Desktop Central Server .......................................................................... 95 User & Role Management ..................................................................................... 97 Setting Up Software Deployment ......................................................................... 102 Configuring Software Repositories ................................................................................. 103 Managing Software Packages ....................................................................................... 107 Software Deployment Templates .................................................................................. 115 Setting Up Patch Management ............................................................................ 117 Configuring Proxy Server ............................................................................................. 118 Configuring Vulnerability DB Synchronization ................................................................. 119 Configuring Automated Patch Deployment ..................................................................... 120 Configuring System Health Policy .................................................................................. 122 Enabling Patch Approval Process ................................................................................... 123 Decline Patches .......................................................................................................... 124 Setting Up Asset Management ............................................................................ 125 Scan Systems for Inventory ......................................................................................... 126 Manage Software Licenses ........................................................................................... 128 Create Software Groups............................................................................................... 130 Manage Software Category .......................................................................................... 131 Configure Prohibited Software ...................................................................................... 132 Configure E-Mail Alerts ................................................................................................ 135 Schedule Inventory Scanning ....................................................................................... 136 Setting Up User Logon Reports ..................................................................................... 137 Setting Up Active Directory Reports .............................................................................. 138 USER GUIDE .............................................................................................................. 139 Software Installation ................................................................................ 140 Installing MSI-based Applications for Users .......................................................... 141 Installing EXE-based Applications for Users .......................................................... 142 Installing MSI-based Applications for Computers ................................................... 143 Installing EXE-based Applications for Computers ................................................... 144 Uninstalling MSI-based Applications for Users ....................................................... 145 Uninstalling EXE-based Applications for Users ....................................................... 146 Uninstalling MSI-based Applications for Computers ................................................ 147 Uninstalling EXE-based Applications for Computers ................................................ 148 2 Zoho Corporation ManageEngine Desktop Central 8.0 :: Help Documentation Patch Management .................................................................................. 149 Patch Management Architecture .......................................................................... 150 Patch Management Life Cycle .............................................................................. 153 Scan Systems for Vulnerability ............................................................................ 155 Installing Missing Patches ................................................................................... 156 Patch Views ...................................................................................................... 157 Viewing Applicable Patches .......................................................................................... 158 Viewing Latest Patches ................................................................................................ 161 Viewing Missing Patches .............................................................................................. 162 Viewing Installed Patches ............................................................................................ 164 Viewing Supported Patches .......................................................................................... 165 Viewing Healthy Systems ............................................................................................. 166 Viewing Vulnerable Systems ......................................................................................... 167 Viewing Highly Vulnerable Systems ............................................................................... 168 Viewing Patch Reports ....................................................................................... 169 Viewing Vulnerable Systems Report .............................................................................. 170 Viewing Vulnerable Patches Report ..............................................................................