MRO, UPGRADES AND REFURBISHMENT ON COMMErcIAL, BUSINESS/GA AND MILITARY AIrcrAFT GLOBALLY Euro MRO OUTLOOK ToP EuroPEAN LEADERS SPEAK Shown here, the FL Technics Vilnius, Lithuania base maintenance facilities. AVM SUMMIT USA PRELIMINARY CONFERENCE ProGRAMME LAUNCHED SEE PAGES 39-54 FOR FULL DETAILS. August / September 2013 ProFILES SOFTWARE TINNITUS OUR ANNUAL TECHNOLOGY IF YOU ARE INDUSTRY LEADER BARRELS AHEAD AT SUFFERING From ProFILES SECTION BREAKNECK speed- HEARING DAMAge- SPOTLIGHTS OUR READ ABOUT THE RELATED TINNITUS, ADVERTISERS ADVANCES HERE THERE MAY BE HOPE AuGUST / SEPTEMBER 2013 VOL 32 ISSUE 5 DEPARTMENTS EDITORIAL 04 Editor’s Notebook Editor-in-Chief 06 Intelligence: News Joy Finnegan [email protected] 07 Intelligence: About People 88 Column: Legal Spin Contributing Editors Charlotte Adams David Jensen 90 Column: Hangar View James Careless Douglas Nelms Jason Dickstein Dale Smith COVER STORY John Goglia David Schober The 2013 Euro MRO Outlook ADVERTISING/ BUSINESS The European MRO market is “tough Publisher/Owner Adrian Broadbent, and tense” according to AFI KLM E&M’s +1 321 800 5817 Sébastien Weber and other experts [email protected] Global Sales Director Daniel Brindley, in the industry. Hear from numerous + 1 414 847 6305 MRO leaders in our annual look at the [email protected] 12 International Key Account Director European MRO playing field. Jina Lawrence, +44 (0) 20 8669 0838 [email protected] Cover image shows the Vilnius, Lithuania hangar DESIGN/PRODUCTION Cavich Creative, LLC. of FL Technics. Image courtesy of FL Technics. [email protected] 703-992-7086 www.cavich.com SUBSCRIPTIONS [email protected] Human Factors in the Hangar 20 CLIENT Services Human factors are a significant cause of accidents and incidents in aviation. HF Administration Maria Hernanz Reyes, training can bring awareness and solutions top of mind for your employees. [email protected] LIST Rental Statistics Jen Felling, (203) 778 8700, [email protected] Software Updates 24 REPRINT Partner Technology is advancing at faster and faster rates. Our software updates keep you The YGS Group attuned to the latest advancements. 717-505 9701 x100 Industry Leader Profiles 31 Our annual Industry Leader Profiles section lets our advertisers share details about their capabilities, growth and offerings. 81 Tinnitus Hearing damage can happen in a heartbeat on the ramp, even in spite of best efforts to wear hearing protection. Sometimes that damage results in tinnitus. For some, US Publisher Daniel Brindley there may be hope for dealing with that affliction. ASI Publications Ltd US Publishing Office Address: 5590 N Diversey Blvd #209 Milwaukee WI 53217 20 24 81 Aerospace & Security Media is a trading arm of ASI Publications Ltd ASI Publications Ltd 77a Freshfield Road, Formby, Liverpool, L377BG, UK CATEGORIES GENERAL AVIATION COMMERCIAL BUSINESS JET MILITARY +1 321 800 5817 (US) ENGINES TECHNOLOGY PRODUCTS/ TOOLS SPECIAL REPORT AFTERMARKET 44 20 3289 2577 (EU) [email protected] Aviation Maintenance (ISNN 1090-221X) is published bi-monthly by Aerospace & Security Media Ltd, 5590 N Diversey Blvd APT 209 Milwaukee, WI 53217. Ap- plication to mail at Periodicals postage paid at Milwaukee, WI and additional mailing offices. POSTMASTER send address changes to Aviation Maintenance 5590 www.avmain-mag.com or N Diversey Blvd APT 209 Milwaukee, WI 53217. The editor welcomes articles, engineering and technical reports, new product information and other industry www.aerospace-media.com news. All editorial inquiries should be directed to Aviation Maintenance; Email: [email protected]. Subscriptions: Free to qualified individuals involved in the aircraft maintenance industry. All other prepaid subscriptions, see www.avmain-mag.com. Content may not be produced in any form without written permission. UK Company registration no 5999781 Aviation Maintenance | avm-mag.com | August / Spetember 2013 3 UK VAT no GB919525796 EDITOR’S NOTEBOOK The Human Factor BY JOY FINNEGAN EDITor-in-ChieF ack in the 80s, I attended Embry-Riddle Aeronautical We would have a front row view of the launch as the Kennedy University. I got my degree there, learned to fly Space Center is a mere 60 miles from Daytona. We reviewed B there and became a flight instructor there. Flight the flight restrictions in place for the shuttle launch, which instructing was a great way to continue learning—is there included the entire south practice area. My student was a big any better way to learn than to teach it to someone else? space buff (actually, truth be told, everyone at ERAU during It was an especially great place to teach and build hours that time was and we often went down to the Space Center to because there was a steady influx of students and the cover launches for the Avion student newspaper and friends of aircraft were extremely well-maintained. Not always the ours were already there to do so). This launch was so special case in the real world, where students come in when they because the first civilian to fly on the shuttle would be aboard. have the time, on the weekend when they aren’t committed The wind was whipping down the ramp as my student elsewhere and where the aircraft may or may not be taken preflighted and I observed. Usually, from about March care of to a high standard. through the mid-November, we would be battling the heat I enjoyed every minute of those teaching days and had but that day I worried about getting sick out there in the many unique and unusual experiences during my years as a freezing temps and unforgiving wind. Then we hopped into flight instructor there. One of those experiences stands out in the aircraft, a trusty Cessna 172, started up and taxied out to my mind so clearly. It happened on January 28, 1986. the runway. Just before take off, we saw the shuttle slip those A friend of mine who attended the university in the surly bonds of earth and watched in silence as we waited for aerospace engineering program also wanted to finish his our take off clearance. It was magnificent to watch. private pilot’s license training. He had had an instructor and We were cleared for takeoff on runway 6L and given a didn’t care for his style of teaching (I believe he was a yeller), clearance to turn left at a certain altitude, proceed north so he asked me if I would take him on as a student through the toward the north practice area and we took off. We watched school and finish him up. I was happy to do so. He was one of the shuttle climb as we began our climb. And then the my best students—he always came prepared, always studied unthinkable happened right before our eyes. We saw the and memorized the correct procedures and terms and was explosion. For a second we were in denial. Then my student very thorough and meticulous in every action he conducted. the space buff shouted, “RTLS!” (return to landing site, a But he exhibited a bit of uncertainty at the beginning, space shuttle takeoff abort procedure). He was intent on questioning his ability to be a good pilot and his ability to watching this drama unfold before us and had forgotten complete the program to the rigid standards held by ERAU. about flying. But being the tough instructor I was, I said to Early on in his training when he was about to make his him, “Fly the plane!” I made it clear that we were not to first landing with me, he refused, asking me to take the speak of it again during the flight and that he must focus controls. I refused to take them. We were on the correct, now on the task at hand—flying. My student went to work, stabilized approach path and there was no reason for him not focusing with intensity. We got through that flight, landed to continue. I talked him through it and he completed the safely and then heard confirmation of the news that the landing with no problems. I was a tough taskmaster as a flight Space Shuttle Challenger had exploded. instructor, as were all of the instructors at the school. We had Please take a moment to read our human factors story a reputation to maintain and believed nothing came above in this issue. As I know all aircraft maintainers do, remind the safety of our students, ourselves and the aircraft. yourself daily that no matter what is happening your life, As I said I was tough on my students and if one came nothing is more important than the safe completion of unprepared, I was merciless in their critique. They also knew the work entrusted to you. In today’s hyper-connected they would have to repeat the lesson until they came prepared world, where cell phones, tablets, computers and email and got it right. But, back to that fateful January day. offer constant interruptions, don’t forget that focusing on It was bitterly cold and windy that day, even in Florida. completing the procedure to maintain the aircraft, is most Before we went out onto the ramp, we excitedly discussed the important. What are you and your company doing to ensure fact that the space shuttle was due to launch at almost exactly these distractions don’t impede your ability to complete your the time we were scheduled to take off for our training flight. work safely? AM 4 Aviation Maintenance | avm-mag.com | August / September 2013 Download your free iPhone/iPad app via www.avm-mag.com/iPad IntellIgence Rockwell Collins Purchases ARINC Rockwell Collins has reached a definitive agreement regulators, security, and airport operations.