Your 2020 Over-the-Counter Ordering Catalog Hundreds of common health products you can buy with your Gateway Health benefit. Look Inside for More Details and How to Order. Use this Catalog Jan. 1, 2020-Dec. 31, 2020 Y0097_1537_M VISIT US ONLINE AT WWW.FIELDTEX-GATEWAY.COMY0097_1537_M1 2020_Gateway_OTC_Catalog.indd 1 9/26/19 10:01 AM Welcome! Start using your Over-the-Counter (OTC) benefit. Your Gateway Health coverage just keeps getting better. Starting January 1, 2020 you have access to hundreds of retail wellness products when you use your quarterly over-the-counter allowance. And even better, any unused portion of your quarterly allowance can be rolled over to the next quarter. It’s a service powered by our partners at Fieldtex, and it’s unbelievably simple to use. How Much You Get: $300 per Quarter $120 per Quarter Medicare Assured Medicare Assured DiamondSM Members RubySM Members Use this catalog to choose and order your health products from January 1, 2020 to December 31, 2020. All orders must be placed by then. See next page for easy instructions on how to order. 2 CALL US TOLL-FREE AT 1-855-350-0074 (TTY 711) Y0097_1537_M 2020_Gateway_OTC_Catalog.indd 2 9/26/19 10:01 AM Gateway Health Ordering Process 3 Easy Ways to Order Order Online Order by Phone www.Fieldtex-Gateway.com 1-855-350-0074 (TTY 711) Monday-Friday 8:00 AM to 5:00 PM Order by Mail Saturday 9:00 AM to 5:00 PM Fill out the attached mail order form and send it in the postage- Sunday paid envelope. 10:00 AM to 5:00 PM - You will need to provide your Gateway Health Member ID number (found on the front of your ID card) and your birth date to access your account. - Choose the items you would like and write the number on your order form. Have the form available when you call or go online for fast and easy ordering. - Total all the items, be sure to stay within your available quarterly allowance. Y0097_1537_M VISIT US ONLINE AT WWW.FIELDTEX-GATEWAY.COM 3 2020_Gateway_OTC_Catalog.indd 3 9/26/19 10:01 AM Important Things to Remember Please keep this catalog for your entire 2020 benefit year. - Your OTC benefit covers only the items included - Fieldtex Products is the supplier of all the in this catalog. products in this catalog and can only answer questions pertaining to your order. Medical - If an item is deemed to be medically necessary, information regarding the use of these it might be covered by the health plan rather products is not available. Please consult your than using your OTC benefit for the item. Please physician. check with your physician before ordering. - The health information provided in this catalog - The website is available 24/7, unless down for is general in nature and is not medical advice maintenance. The call center is available to or a substitute for professional health care. It is take orders Monday – Friday from 8:00 AM to provided for your information and convenience 5:00 PM, Saturday 9:00 AM to 5:00 PM, Sunday only. Fieldtex Products does not guarantee the 10:00 AM to 5:00 PM. If you want to place your accuracy or completeness of the information, order by mail, please allow at least 7 days for and does not recommend or endorse the the mail order form to reach us. products which are referenced in the catalog. - Please allow 7 - 10 days for delivery of in-stock - The OTC benefit only guarantees members a items. You will be notified if an item is out of credit to use while ordering items listed in this stock and may take longer for delivery. If mailing catalog. Please note, however, that the items your order, please allow 1 week for mail delivery themselves are not offered or guaranteed by to Fieldtex. Mail orders will be processed the Gateway Health. month in which they are received. - Products in this catalog should only be ordered - If you receive a damaged item, call Fieldtex for the enrolled member. Products immediately at 1-800-353-7763 (TTY Hearing Impaired: 711) Monday - Friday 8:00 - Products with two asterisks (**) next to their am to 5:00 pm. The item will be exchanged for name are Dual Purpose items. In order to an identical item at no cost to you. Please note purchase these items under your plan, your that only damaged products can be exchanged personal physician must recommend them to within 30 days of purchase, no other returns you for a specific diagnosed condition. Please are allowed. We will not substitute brand name speak to your physician before ordering these products with generic products. items. - Gateway Health and Fieldtex Products are not - Limitations and restrictions may apply. Up to responsible for lost or stolen packages. For 9 items may be ordered from each category delivery issues, please contact your local post per quarter. Diagnostic equipment, including office. kitchen scales, are limited to 2 like-items per year. 4 CALL US TOLL-FREE AT 1-855-350-0074 (TTY 711) Y0097_1537_M 2020_Gateway_OTC_Catalog.indd 4 9/26/19 10:01 AM Table of Contents Allergy ...............................................................................................................................................................6-7 Cold and Flu ....................................................................................................................................................7-9 Cough Drops .................................................................................................................................................9-10 Dental Care (Denture, Dry Mouth, Toothbrush, Toothpaste) ......................................................10-14 Diabetic Supplies .............................................................................................................................................14 Diabetic Supplies - Socks .............................................................................................................................14 Diagnostic Equipment (Thermometers) ..................................................................................................15 Ear Care .........................................................................................................................................................15-16 Eye Care ..............................................................................................................................................................16 Feminine and UTI .............................................................................................................................................17 Fiber Supplements ..........................................................................................................................................17 First Aid (Bandages, Dressings and Gauze, Gloves, Tape, Kits) ...............................................18-20 Foot Care .....................................................................................................................................................20-21 Hemorrhoid .......................................................................................................................................................22 Home Testing ...................................................................................................................................................22 Hot and Cold Therapy ............................................................................................................................22-23 Incontinence .....................................................................................................................................................24 Lactose ...............................................................................................................................................................25 Lice ......................................................................................................................................................................25 Lip Care ..............................................................................................................................................................26 Motion Sickness Medication .......................................................................................................................26 Ointments and Topicals (Analgesics, Cleaners) ............................................................................26-29 Pain Relief ...................................................................................................................................................29-32 Respiratory Relief ...........................................................................................................................................32 Skin Care .....................................................................................................................................................32-33 Skin Care - Sunscreen ............................................................................................................................33-34 Sleep Aid ...........................................................................................................................................................34 Smoking Cessation .........................................................................................................................................35 Stomach - Antacids and Acid Reducers ..........................................................................................36-37 Stomach and Laxatives ..........................................................................................................................37-38