The Maltese Gaming Industry Interim Report January–June 2019 December 2019 Contents 1 Introduction .................................................................................................................................... 6 2 Key Highlights .................................................................................................................................. 7 3 A Review of the First Six Months of 2019 ....................................................................................... 9 3.1 Updates within the Regulatory Functions .............................................................................. 9 3.1.1 Fit & Proper Considerations ............................................................................................. 9 3.1.2 Criminal Probity Screening............................................................................................... 9 3.1.3 Executing an Effective Authorisations and Compliance Functions .................................. 9 3.1.4 Supervision in Terms of Anti-Money Laundering / Combating Financing of Terrorism 11 3.1.5 Enforcement and Investigations .................................................................................... 12 3.1.6 Inspections of Land-Based Activities ............................................................................. 13 3.2 Updates in the Legislative and International Sphere ............................................................ 13 3.2.1 Developments within the Sandbox Framework ............................................................ 13 3.2.2 Establishment of a Policy and International Affairs Directorate ................................... 13 3.2.3 Signing of Memoranda of Understanding ..................................................................... 14 3.2.4 Developments at European and International Levels ................................................... 14 3.2.5 Policy Initiatives Undertaken ......................................................................................... 15 3.3 Developments within the Operational Activities .................................................................. 16 3.3.1 Offering the Necessary Support to Players .................................................................... 16 3.3.2 Self-exclusion Programme ............................................................................................. 16 3.3.3 Information Management ............................................................................................. 17 3.3.4 Human Resources .......................................................................................................... 17 3.3.5 Corporate Affairs ........................................................................................................... 18 3.3.6 Management of the Information Technology Systems ................................................. 18 3.3.7 Programme Management .............................................................................................. 18 3.3.8 Quality Management ..................................................................................................... 19 3.3.9 Risk Management .......................................................................................................... 20 3.4 The Upcoming Six Months of 2019 ....................................................................................... 21 Public Page 2 of 57 December 2019 4 The Maltese Gaming Statistics for the First Half of 2019 ............................................................. 22 4.1 Preface .................................................................................................................................. 22 4.2 Methodology ......................................................................................................................... 22 4.3 Overview of the Maltese Gaming Industry ........................................................................... 26 4.4 Gaming Industry Outlook ...................................................................................................... 28 5 Detailed Interim Statistical Report on the Performance of the Maltese Gaming Industry between January and June 2019 .......................................................................................................................... 29 5.1 Gaming Premises - Casinos ................................................................................................... 29 5.1.1 Gaming Premises - Casinos: Game Types ...................................................................... 29 5.1.2 Gaming Premises - Casinos: Number of Gaming Devices .............................................. 29 5.1.3 Gaming Premises - Casinos: New Players’ Registrations ............................................... 29 5.1.4 Gaming Premises - Casinos: Players' Visits .................................................................... 30 5.1.5 Gaming Premises - Casinos: Players’ Profile .................................................................. 30 5.1.6 Gaming Premises - Casinos: GR ..................................................................................... 32 5.1.7 Gaming Premises - Casinos: Compliance Contribution.................................................. 32 5.1.8 Gaming Premises - Casinos: Employment ..................................................................... 33 5.2 Controlled Gaming Premises ................................................................................................ 34 5.2.1 Controlled Gaming Premises: Number of Outlets ......................................................... 34 5.2.2 Controlled Gaming Premises: Game Types ................................................................... 34 5.2.3 Controlled Gaming Premises: Number of Gaming Devices ........................................... 35 5.2.4 Controlled Gaming Premises: Players’ Visits ................................................................. 35 5.2.5 Controlled Gaming Premises: New Players’ Registrations ............................................ 36 5.2.6 Controlled Gaming Premises: Players’ Profile ............................................................... 36 5.2.7 Controlled Gaming Premises: GR ................................................................................... 37 5.2.8 Controlled Gaming Premises: Compliance Contribution ............................................... 37 5.2.9 Controlled Gaming Premises: Employment ................................................................... 38 5.3 Gaming Premises - Commercial Bingo .................................................................................. 39 5.3.1 Gaming Premises - Commercial Bingo: Number of Establishments .............................. 39 Public Page 3 of 57 December 2019 5.3.2 Gaming Premises - Commercial Bingo: Game Types ..................................................... 39 5.3.3 Gaming Premises - Commercial Bingo: New Players’ Registrations .............................. 39 5.3.4 Gaming Premises - Commercial Bingo: Players’ Visits ................................................... 39 5.3.5 Gaming Premises - Commercial Bingo: Players’ Profile ................................................. 39 5.3.6 Gaming Premises - Commercial Bingo: GR .................................................................... 41 5.3.7 Gaming Premises - Commercial Bingo: Compliance Contribution ................................ 41 5.3.8 Gaming Premises - Commercial Bingo: Employment ................................................... 41 5.4 National Lottery .................................................................................................................... 43 5.4.1 National Lottery: Turnover by Game Category.............................................................. 43 5.4.2 National Lottery: Gaming Tax ........................................................................................ 44 5.4.3 National Lottery: Points of Sale ..................................................................................... 44 5.5 Other Games ......................................................................................................................... 45 5.5.1 Low Risk Games ............................................................................................................. 45 5.5.2 Non-Profit Games .......................................................................................................... 45 5.5.3 Commercial Communication Games ............................................................................. 45 5.5.4 Limited Commercial Communication Games ................................................................ 45 5.5.5 Cruise Casino .................................................................................................................. 46 5.6 Online Gaming ...................................................................................................................... 47 5.6.1 Online Gaming: Number of Companies ......................................................................... 47 5.6.2 Online Gaming: Distribution of Licences by Category ................................................... 47 5.6.3 Online Gaming: Distribution of B2C Licences by Game Types ....................................... 48 5.6.4 Online Gaming: Customer Accounts .............................................................................. 48 5.6.5 Online Gaming: Players’ Profile ....................................................................................