SUSTAINABILITY REPORT Royal Dutch Shell plc Sustainability Report 2014 01 24 CONTENTS INTRODUCTION OUR ACTIVITIES 01 About Shell 25 Gas 02 Material topics 28 Tight gas and oil 30 Deep water 32 Arctic 04 34 Iraq OUR APPROACH 35 Nigeria 05 Introduction from the CEO 38 Oil sands 06 Why energy matters 40 Fuels and products 08 Sustainability and our business strategy 41 Biofuels 10 Living by our principles 42 Future technologies 11 Governance and standards 44 12 OUR PERFORMANCE HOW WE OPERATE 45 Safety 13 Safety 46 Economic 14 Environment 47 Featured projects and operations 15 Focus on: Decommissioning 48 Environment 16 Energy and climate change 50 Social 18 Communities 52 Environmental and social data 20 Shell Foundation 54 External review committee 21 Contractors, suppliers and joint ventures 56 About our reporting 22 Partners 57 About our data 23 Collaborations Cover photo Our scientists and engineers have been improving fuel efficiency for over a century. Amsterdam, the Netherlands. New Lens Scenarios disclaimer This publication contains forward-looking statements addressing climate change; (k) economic and financial This publication contains data from Shell’s New Lens concerning the financial condition, results of operations market conditions in various countries and regions; Scenarios. The New Lens Scenarios are a part of an and businesses of Royal Dutch Shell. All statements other (l) political risks, including the risks of expropriation and ongoing process used in Shell for 40 years to challenge than statements of historical fact are, or may be deemed renegotiation of the terms of contracts with governmental executives’ perspectives on the future business to be, forward-looking statements. Forward-looking entities, delays or advancements in the approval of environment. We base them on plausible assumptions statements are statements of future expectations that are projects and delays in the reimbursement for shared costs; and quantification, and they are designed to stretch based on management’s current expectations and and (m) changes in trading conditions. All forward-looking management to consider events that may only be remotely assumptions and involve known and unknown risks and statements contained in this publication are expressly possible. Scenarios, therefore, are not intended to be uncertainties that could cause actual results, performance qualified in their entirety by the cautionary statements predictions of likely future events or outcomes and investors or events to differ materially from those expressed or contained or referred to in this section. Readers should should not rely on them when making an investment implied in these statements. Forward-looking statements not place undue reliance on forward-looking statements. decision with regard to Royal Dutch Shell plc securities. include, among other things, statements concerning the Additional risk factors that may affect future results are potential exposure of Royal Dutch Shell to market risks and contained in Royal Dutch Shell’s 20-F for the year ended Cautionary note statements expressing management’s expectations, beliefs, December 31, 2014 (available at www.shell.com/investor The companies in which Royal Dutch Shell plc directly and estimates, forecasts, projections and assumptions. These and www.sec.gov). These risk factors also expressly qualify indirectly owns investments are separate entities. In this forward-looking statements are identified by their use of all forward looking statements contained in this publication publication “Shell”, “Shell group” and “Royal Dutch Shell” terms and phrases such as “anticipate”, “believe”, “could”, and should be considered by the reader. Each forward- are sometimes used for convenience where references “estimate”, “expect”, “goals”, “intend”, “may”, “objectives”, looking statement speaks only as of the date of this are made to Royal Dutch Shell plc and its subsidiaries in “outlook”, “plan”, “probably”, “project”, “risks”, “schedule”, publication, April 10, 2015. Neither Royal Dutch Shell plc general. Likewise, the words “we”, “us” and “our” are also “seek”, “should”, “target”, “will” and similar terms and nor any of its subsidiaries undertake any obligation to used to refer to subsidiaries in general or to those who work phrases. There are a number of factors that could affect publicly update or revise any forward-looking statement as for them. These expressions are also used where no useful the future operations of Royal Dutch Shell and could cause a result of new information, future events or other information. purpose is served by identifying the particular company or those results to differ materially from those expressed in the In light of these risks, results could differ materially from companies. “Subsidiaries”, “Shell subsidiaries” and “Shell forward-looking statements included in this publication, those stated, implied or inferred from the forward-looking companies” as used in this publication refer to companies over including (without limitation): (a) price fluctuations in crude statements contained in this publication. which Royal Dutch Shell plc either directly or indirectly has oil and natural gas; (b) changes in demand for Shell’s control. Companies over which Shell has joint control are products; (c) currency fluctuations; (d) drilling and production We may have used certain terms, such as resources, in this generally referred to “joint ventures” and companies over results; (e) reserves estimates; (f) loss of market share and publication that United States Securities and Exchange which Shell has significant influence but neither control nor industry competition; (g) environmental and physical risks; Commission (SEC) strictly prohibits us from including in our joint control are referred to as “associates”. In this publication, (h) risks associated with the identification of suitable filings with the SEC. US investors are urged to consider joint ventures and associates may also be referred to as potential acquisition properties and targets, and successful closely the disclosure in our Form 20-F, File No 1-32575, “equity-accounted investments”. The term “Shell interest” is negotiation and completion of such transactions; (i) the risk available on the SEC website www.sec.gov. used for convenience to indicate the direct and/or indirect of doing business in developing countries and countries ownership interest held by Shell in a venture, partnership subject to international sanctions; (j) legislative, fiscal and or company, after exclusion of all third-party interest. regulatory developments including regulatory measures INTRODUCTION 01 SHELL SUSTAINABILITY REPORT 2014 ABOUT SHELL REFINING OIL INTO FUELS AND LUBRICANTS DEVELOPING PRODUCING SHIPPING FIELDS PETROCHEMICALS AND TRADING EXPLORING FOR LIQUEFYING GAS OIL AND GAS: PRODUCING BY COOLING (LNG) REGASIFYING (LNG) ONSHORE AND OIL AND GAS OFFSHORE EXTRACTING CONVERTING GAS TO SUPPLY AND BITUMEN LIQUID PRODUCTS (GTL) DISTRIBUTION UPGRADING BITUMEN PRODUCING BIOFUELS GENERATING POWER Shell is an integrated energy company that aims to meet the world’s growing demand for energy in ways that are economically, environmentally and socially responsible. UPSTREAM DOWNSTREAM PROJECTS & TECHNOLOGY Upstream explores for and produces natural gas, Downstream is the business that manufactures oil The Projects & Technology organisation works crude oil and natural gas liquids by developing products, biofuels and chemicals, which are then across Downstream and Upstream driving research onshore and offshore fields. It also mines and distributed and sold. Downstream trades Shell’s and innovation to create technology solutions for extracts bitumen from oil sands and converts it into hydrocarbons and other energy-related products finding and developing oil and gas. It manages the synthetic crude oil. Natural gas may be liquefied, and manages our fleet of natural gas carriers and projects that turn oil and gas fields into profitable transported as liquefied natural gas and then oil tankers. assets and is the engine through which Shell creates regasified where it is needed or it may be converted value for the future. from gas to liquid fuels. Upstream also operates the infrastructure necessary to deliver oil and gas www.shell.com/about to market. Wind power activities are also a part of Upstream. 41944_Shell_SR_p01-15_DRAFT_3.6_FINAL_AW.indd 1 10/04/2015 17:22 02 INTRODUCTION SHELL SUSTAINABILITY REPORT 2014 MATERIAL TOPICS The Shell Sustainability Report 2014 focuses ARCTIC on the sustainability challenges and subjects that matter most to people who have an ■ Climate change interest in our activities . ■ Communities ■ Ecosystems We use a structured process to select the ■ Future plans report’s content. This includes contributions from ■ Improvements to operations non-governmental organisations, investors, media, rating agencies and public opinions as well as from Pages 32 and 33 teams and individuals within Shell. The information is gathered in different ways including formal BIOFUELS meetings, workshops and online feedback. The material topics detailed here have been ■ Advanced biofuels collated from this process. ■ Partners ■ Standards The selected topics are relevant to the 2014 full ■ Sustainability clauses year reporting period. The topics included in this Page 41 year’s Sustainability Report were rated as a priority by one or more of the contributing groups or individuals. We have listed the selected topics in alphabetical order, rather than giving them CLIMATE CHANGE an